Is lowrance.com Legit?

Much rather Garmin! The servicing on these are horrible. No where seems to know how to fix them. I've had a Lowrance elite fs 9 for about 3 years now and 5 months after the warranty voided the software has pood itself and is completely unusable! All navico have offered to do is replace the unit for 50%-60% of the cost. Which I will not be doing because the problem may just occur again. Garmin/Simard is a much better option!

Lowrance sounders aren’t designed to last. Like many others I started out with what seemed like a decent product but eventually fell victim to their dreaded and now well known “sonar version 0.0.0” issue. Which their only solution is that you buy another unit. Not a sustainable solution to be replacing these every 2.5 to 3 years. While the customer service was adequate a product designed to fail after a software update is tough to overlook. There are better options on the market for sounders so save yourself the headache and avoid them.

I bought a new boat with a new Lowrance hook reveal 9ts. The sounder has never worked at anything over 5 knots , so I replaced the transducer which made no difference. I’ve moved the transducer up, and down to try get a better reading but still nothing. My last trip out the plotter screen started glitching on one side. I would send it in but after reading all of these reviews it might be time to go get a simrad. How do lowrance get away with a 12 month warranty? Obviously don’t have a lot of faith in their product!

I've always liked Lowrance, so I'm probably a little partial. We'll see how things turn out in the big picture. If I continue to have problems with the GPS "seeing the sky," I am going to be extremely disappointed. I find it hard to believe that the GPS on my Elite can't "see" through my canvas T-top.

Lowrance makes so many different versions of the same item it's very difficult to determine which version you need. My local sporting goods store dropped Lowrance for roughly the same reason. They'd stock a given item that was touted as the newest of some item and 6 months later Lowrance was pushing a newer version of that item. Hard for retailers and even harder for customers

I ordered an additional power cord for my Lowrance so I could practice with the unit at home during the winter months. First off, Lowrance was incredibly fair on the price of the cable. I did not expect a price under $20 for anything marine electronic related. Credit definitely goes to Lowrance for not trying to gouge a customer on cost. Secondly, there was no shipping charge and the cable arrived within a week! Who does this? Thank you Lowrance!

Customer service is incredible. They worked with me to troubleshoot my issue with my Hook 7 over a few weeks. After several unsuccessful attempts to fix my problem, they had me send it in to be looked at. In the end, they ended up replacing the unit free of charge.

When going to the website a chat box appeared and I chatted about my issue. I gave them the unit info(lowrence Hook reveal 7 transducer bracket) they suggested part number needed. Wrong part. For skimmer application. Bracket doesn't allow transducer to be low enough in the water.

Customer service is terrible. I sat on the phone over thirty minutes just to get a rude individual with no answers to a simple question. That was when will I receive my part ordered. It stated 3-5 business days but I hadn’t received any shipping information so I was just asking. After asking why so short with customers he hung up on me. Seems to be the norm from the tevie s I e read which is sad seeing y’all have such an amazing product.

Had a power issue with a new unit Excellent company & customer service they stand behind their product and replaced the unit quickly for me .I Have been a customer for over 30 years purchased many units along the way

The product is typically good, however I have an ongoing issue for over 12 months now and it is not being resolved. The person I am dealing with in NSW Australia, is polite seems helpful but he's not getting any answers from higher up. For anyone from Navico who is interested in resolving this issue, the case number is Navico Case #:CA10935156.

Just to know that you value your customers and make sure that they're able to purchase replacement parts! I wanted additional power and transducer cables so I could use my Hook 2 triple shot on either of my two boat. I had no problem getting hold of the cables from you guys! Also the price was reasonable! Thanks!!!

I received the wrong item. I requested item 000-12244-001 but received item 000-14583-001. Now I have to go through the trouble of sending an e-mail after spending time on two calls trying to correct the mistake. All other items were the correct items and the shipping time was quick. Please slow down and insure items requested match items being sent out.Thanks

The one thing that would really be helpful are better installation instructions and what you will need with each component. Example, what is needed for the water speed wheel to install. Cable, T, Short cable, where it hooks up, and how to set it.

Running a Lowrance Ghost at 24 volts on an Allison XB21, plenty of all day power. Also running a Lowrance 9” Live at the drivers console networked to a Lowrance 16” Live on the bow, with 3 in 1 imaging at the transom and on the Ghost, all three run in unison very well. Thank you very much Lowrance for building great products.

I ordered my first side scan unit. Of course as soon as you click the button to purchase you start waiting. I thought I might have to wait several weeks for the unit but it got here within days (not sure how many but less than a week). Hod the unit out for the first time today, there will definitely be a learning curve but so far crazy happy. I know what to expect from the unit and from Lowrance so I feel safe with my purchase, fast shipping was just a bonus.

Have not used my Active Target yet. But it was easy to install. Directions were easy to understand. Looking forward to seeing how good it works when fishing

I love the trolling motor and graphs, but getting the maps had been a problem. I ordered the maps, they took my money, then canceled my rider saying they no longer sell the map I purchased. Still waiting for credit and to find out what maps I can purchase to go on my graphs for lakes near me.

Had some issues with my HDS Live GPS. The tech was very Professional and Helpful. The tech was able to get the issues resolved with no problem. I am very Satisfied. In the future when I have problems and unable for me to solve the problem, I will be contacting the tech.

I had to replace my downscan skimmer transducer that was lost a couple of weeks ago. I was able to find it wit relative ease and had it within 2 to 3 days of placing my order.