Is lizearle.com Legit?

I HAVE BEEN USING YOUR PRODUCTS FOR YEARS AND THIS PASS WEEK MY GRANDAUGHTER HAS BEEN STAYING WITH ME SHE IS SIXTEEN AND HAS SENSITIVE SKIN SO SHE NOW MOST OF MY PRODUCTS AND THERE HAVE HELPED SO MUCH SO ON HER BEHALF WOULD LIKE TO THANK YOU

Very unusual customer service. In fact their attitude is the customer is always wrong. If you dare to complain they tell you to shop elsewhere.Hilarious.I wonder how much longer they can continue.

They’ve changed the formula, I think! I was a loyal customer of LE for years and stopped using the cleanse and polish around 2020 because of finance issues. I went back to it 3 weeks ago due to being able to now afford to buy the cleanser and it always worked well but since I’ve used it again I’ve had what I think is a allergic reaction. My skin has come out in dry rough patches (dermatitis) and every time I use it my skin is bright red and it stings. I don’t know what they’ve added to the new the formula but what ever it is, it is not suitable for sensitive skin! Absolutely gutted 😞

Absolutely GOD AWFUL cleanser. It doesn't remove make up at all, unless you use it three times. Dries skin out, you can use baby oil and get a better result.

Only gives the free sample if you don’t use any discount code , very tight seems as the samples are tiny and the products are expensive

Appalled with customer service.I ordered some of the glow products. I signed up for 20% off. I added to basket, but it didn't take off at checkout,so full price was paid.I wrote and explained, only to be told ot can't be used with any other offer, despite it not saying this. I told them I would return the 3 products which I did.They have only refunded TWO. Apparently only an empty box was received for other item!! Basically told tough. I've even sent proof of postage. I will not use them ever again, very poor service.

I've used Liz Earle skincare products for a few years now and during my recent re-purchase there was an issue with Royal Mail delivering the package. It was supposed to be 48hr tracked delivery and 2 weeks went by with it stuck at the depot. I contacted Liz Earle who replied promptly to say they've reposted a new package as priority. It arrived quickly and a few days later so did the original package. I emailed Liz Earle to ask if they wanted me to return one of the packages. They replied telling me not to worry and hope I enjoy with their compliments. I can't fault the exemplary customer service particularly as it was an issue not caused by them.

I’ve been using Liz Earle super skin (unfragranced) moisturiser for about 4 years, this is the only thing I can now use on my skin as it’s become sensitive even to essential oils as I’ve got older. I’ve not had any issues with delivery etc and things arrive very quickly. I’ve tried to find other products that are cheaper as I find it a bit pricey (I usually wait until there is a promotion) but always come back to this. I’ve not had any dealings with customer service so can’t comment on this

Latest '2 for 1' offer is very misleading and even when you realise that there are catches it is still hard to work out what the offer acutally is. My partner ordered 2 full sized items and got a mini version of something totally unrelated. She spends a lot of money with Liz Earle and gets treated like this. Buyer bewarned! After writing this review my partner phoned Liz Earle and they admitted that they have had a number of complaints and they are sending the free item! Revised score to 3 stars from 1!

First time using LE revitalise and glow moisturiser - well it’s safe to say my face glows alright. My cheeks have blistered & swollen really badly and I’m now awaiting seeing the doctor to get treatment for it. Thought with it being a well known name this would be safe to use but clearly not. Wish I’d seen the reviews on here first instead of now being subjected to the pain I’m now experiencing **Edit** I’ve not changed my rating for the product as I ended up with antibiotics for the infection this gave me. However following an email to LE customer services I cannot fault how they dealt with me - I had a telephone call within 48 hours, they refunded the cost of the product and a complimentary gift of products I can use. I’ve had a follow up call to see how I am and they are making a final call next week to ensure all is well. So from a customer service perspective 5 stars - excellent service!

Have used Liz Earle for many years. Lovely fragrances and not overpowering. Had noticed problems with my skin but I put them down to age. However after reading reviews I can see other customers having similar problems to mine. I've noticed I can't use the skin tonic even though it's gone back to original formulation. Leaves skin foamy and greasy. Superskin moisturiser doesn't sink in and just sits on the top making foundation slide off. Very disappointing after all this time.

I must say a big thank-you for the items I received I always buy these for a friend of mine for Christmas but this time I’m a bit disappointed in the way it arrived not in one of your lovely display package boxes it’s for a Christmas gift now !! more expense !!!

The ORIGINAL SKIN REPAIR Moisturisers have been discontinued and replaced with a new formula that stings, feels greasy and doesn’t hydrate the skin. Face feels tight and dry! Why change a winning face cream? Bring back the original that all the loyal customers used since 1995. So many other reviewers say the same but the Liz Earle company are not listening.

my order came to £75 and I was given option to choose 3 samples which I duly did. I then applied discount code which brought purchase down to £72.50 . when order arrived no samples were included. When I queried I was told I was only entitled to 1 sample as order was below £75 . bloody miserable company . I'm not at all impressed by this stinginess. why give me the choice of something and then not deliver ?

I stopped using Liz Earl when they changed the skin tonic it was terrible. Having read that they had gone back to the original formula I decided to treat myself at xmas with a selection. Big mistake the skin tonic is fine but the skin repair cream made my face burn. After using the orange flower shower gel which used to be beautiful . I found myself with terribly uncomfortable thrush NEVER AGAIN WILL I USE LIZ EARL

so disappointed that LE have discontinued the old moisturisers - have been devotee for 10 years and now sadly giving up as the new ones are either too light or too perfumed or heavy. Is this what always happens when small companies are taken over by L'Oreal etc? Shame. As many reviewers here say, we are not stupid, and if it ain't broke...

I went in to the handforth boots this morning 23/12/23 to buy some products for my mum for ChristmasI was greeted by a lovely lady she was so helpful also asked if I wanted a bag and tissue for my gift 🎁 I would definitely recommend the handforth Wilmslow store as I went to the Trafford center and no body was available Thank you for your great service 👍

Tone deaf 'customer services'. Misleading 'Black November' promotion. Offer not honoured dispite them wrongly grouping products 'in offer' together on their site. When I complained they sent me the small print. I wanted an apology for misleading customers. Not first time their promotional offers haven't worked. I've been a loyal customer for years but I'm taking myself off their mailing list and finding alternative face products. Not quality once were anyway. Avoid.

Most amazing skin products ever! Have tried so many different companies and nothing was helping but since swapping to more natural skincare, my skin has cleared up and is glowing. Customer service was so lovely when I called about an issue as well and was resolved so quickly! Definitely will be buying again 💕

Please explain how you can continue to misguide customers? You have awards plastered all over your website for a skin tonic that has since changed as well as old reviews for the previous product? Those awards/reviews were for the old recipe which you have destroyed. Loyal customer lost, you ruined the cleanse and polish, the dry/sensitive day cream and now the skin tonic. You continue to misguide and falsely advertise on your website, you should be reported. Awful awful awful.