Is litelok.com Legit?

Wife left her bike overnight in a car park. The next day it was clear they'd been an attempted theft, as there was clear signs of angle grinder damage to the outer skin of the litelok. However that's as far as they got, obviously stopped by the core and gave up. Have not hesitated to buy another. Yes long delivery times, but there's a reason they are struggling to meet demand!

Took only 2 days to arrive. Awesome response time. The lock is really good quality and feels incredibly secure. Worth every penny to help protect my pride and joy.

Ordered one of these much hyped locks for a trip. Unfortunately there was a hiccup and it wouldn’t get to me in time. Spoke to customer service explained the situation and they sorted it by 24hr delivering one to me. Used it on the trip feels reassuring solid. Fits easily on the front wheel of my Tracer 9gt Comes in a neat storage pouch. The lock has a rubber cover over it to keep dust dirt water etc out of it. Ideal for on tour security. Appreciate all the help from litelok.

Ordered 26/05/2024 a litelok X1 with 9 days dispatch. After the confirmation mail, no further information received. I sent an email about the order, nothing. Well, i will cancel my order by the end of the week. The customer experience is really poor, and most important, I can’t wait anymore for a lock and just use my bike without one.

Ordered lock with supposed 7 day dispatch time, then after 2 weeks was sent an email apologising but saying they'd had 'so many orders' in preceding month that they were late. Terrible really as if that were true, all they'd need to do is keep website updated, which shouldn't be too hard as they're just sitting around waiting for the locks to arrive! 😂Bit crap really. Then no email when it was dispatched, just DHL text to say arriving that day.Oh and Twist and Go mount missing, though that did arrive a week or so later Shambolic way to run your business even if product is good. This should all be about the wonderful lock, but sadly not

No delivery, no reply to my emails - I've ordered 4 weeks ago, the money was taken directly but nothing has happened since. No proof of payment or invoice provided. Impossible to reach anyone. Feels like I was scammed? Be very cautious with this company, I STRONGLY advice against buying there.

Ordered from Litelok on the 8th of May. Paid £239.99 for the Litelok X3. Came damaged after waiting 18 days for it. Contacted for replacement or refund as unacceptable considering the price for the product. It came in a protective case and clearly happened in their factory from a chisel or drill so they have a massive issue with quality control.

1 year useage report. Here's my experience of the LiteLok x1. I bought 2 of these back in July 23 to secure 2 new e-bikes. About 4 months in and we both (wife) started experiencing difficulty in getting the key to insert into our respective locks. Now (1year on) every time we go out and need to lock up, there is a fight to insert the key into the lock. If it was just 1 lock OK it could be a fault. But both!?? I suspect (though you can't see it as it's covered by a protective rubber flap) that there is a sliding gate the key needs to push aside when it's inserted to gain access the rest of the locking mech. This gate (over time and use) starts sticking when it closes. Thereafter the key is unable to move the gate across. Lubricate the lock you might say. Yes tried that.Very unnerving when you're out, to have locked the bike and upon return can't unlock it. I now carry a darning needle around in my wallet so I can fiddle around and try to slide this gate across prior to inserting the key. Who want's to do that in the rain. Wouldn't buy another and very sorry I bought these. Very expensive mistake! I will be moving back to ABUS locks. Be warned. My bike has not been attacked so can't comment on the security level.

So much nonsense about being proud of Liteloks and being the best, etc. from the company. But for now it looks like cheating for me. May 13, 2024 - ordered, money paid, but no status change so far. May 28, 2024 - reminder sent asking why nothing is happening - same thing: no reaction. Is this the point I should start thinking I've lost my money?

I received the Litelok X1 about 1 week ago. I have not heard back from you in over 48 hours ago as stated on your website. I emailed you a few days ago that the Twist & Go mount did not fit seat tube of my Giant Contend 3. Seat tube diameter is not completely round, and has a flat side which does not conform to the completely round plastic mount. Tried to strap around the tube as tight as possible. However, because of the gap it keeps sliding up/down. The down tube is tapered so cannot mount there as well. To pay $179 USD, one would expect the included lock mount to secure the lock without any difficulty. It's misleading when you say: "The universal quick-release Twist & Go mount fits any bike style and firmly holds X1 in place even on rough surfaces." Fits any bike style??? During installation, the two 5mm hex screws were stripped; I can't even tighten them up the stiff plastic strips anymore. Attached photos - please review. Very disappointed. Can you send me extra 5mm hex screws? I can try to give it another go. Maybe it’s worth a shot. I already registered key # on your website. If it doesn’t work, I'm seriously thinking about a refund. Please reply and confirm asap. thanks, Robert Leung

I've Purchased a Litelok X1since 26/4/24. 21 whole days after, still haven't got a dispatch information while order receipt assured me for 9 working days . So i cancelled my order and now i have to wait for unknown period of time, until their internal procedures, complete

Just purchased the X3 Moto from Litelok. I did consider waiting for the new Hiplok DX1000 but I have bought other locks from Litelok and always had really good service.The site says approximately 30 day wait but the lock arrived in 14 days. It was all very well packaged, the lock itself looks and feels to be excellent quality.I would definitely buy again from Litelok.

I'd read great product reviews about the lock, and decided to purchase one. However one review mentioned the use of Evri for standard delivery. Given their dreadful service reputation, went for the premium delivery via FedEx, and the lock arrived without a hitch, ahead of the promised delivery date, and within a week.The package included online video set up and usage instructions and I quickly installed the lock on my bike. It's a fairly heavy lock, but, so far, the twist and click bracket has worked very well and is a lot better than my previous, Kryptonite, bracket, which kept slipping and sliding down the frame. No issues with usage. Only change I'd like to suggest is the provision of three rather than two keys. Oh, and yes, for goodness sake dump Evri if you want good service ratings!

Litelok uses Evri (Hermes) which completely messed up the delivery and now the parcel is nowhere to be seen.Parcel was shipped 15 days ago and is still not delivered by Evri.Edit: Upon contacting Litelok they immediately sent out another X1 via DHL which arrived in 1-2 days so great service from them. Please never use Evri again though they are the worst!

The lock itself works quite well - no complaints there. But don't loose the very small key! I read the german website and ordered a replacement key:"Ja, sie können ersetzt werden. Jeder Schlüsselsatz kommt mit einer Schlüsselnummer und wenn Sie die Schlüsselnummer kennen, können wir Ihre Schlüssel ersetzen. Es kostet £10 für 2 LITELOK-Schlüssel. "-> so 2 keys should cost 10 poundsAfter the - very long - process the actual costs are:a) 20 pounds for 2 keysb) another 4.50 € for tax/customsPlease update the FAQ!

I've now got 2x litelock core plus and couldn't be happier. Two so I can secure both front and back wheels, you can use for both bicycles and motorbikes. A bit of trouble ordering through a different supplier (you can only get direct now) thanks to Deborah and Mark for sorting it out

For Fairness I am amending the review as the Order time is now 30 days. Also Litelok now offer free Shipping which is also welcomed Litelok should charge on dispatch like Amazon does on out of stock items (places order but doesnt charge the card until ready to dispatch ) Why am I funding the working capital of Litelok ltdIt is the best Lock available and it is manufactured designed in the UK and supports UK jobs. This leaves no excuse in my mind and I will be a loyal customer for life

Proper poor customer service, happy to take your cash mind, Ordered 2 locks 6th Jan.Contacted them end of Jan as not recieved locks or updates, assured in an e mail that shipping would be imminent, 28th March still no locks or update.Shipping obviously slow boat on the Reddish Canal.Looking forward to an update.Fortunately bikes were stolen & awaiting replacement by insurance company so no major hurry...

Never received anything, customer support doesn’t answer my emails. Gonna be a month soon and nothing from them.

Ordered Litelok core, no confirmation of order. No reply to email. No phone number to contact customer service. Nothing. Only thing that has happened is money taken from my account. Assuming is a scam website. Looking to contact trading standards and bank.Okay, l have just received an email from Litelok same day as review posted, Thank you Litelok for apology, a copy of my order and a potential delivery date. Fingers crossed.