Is lgo.org.uk Legit?

Whether it’s the LGO, HSE or the Charity Commission, the regulatory framework is broken.If you’ve tried dealing with these three bodies, you’ll understand why.

Dont know how these people exist! Totally incompetent and useless.

What a waste of space. They were lied to by Hampshire County Council and after l pointed that out they would not reopen up my complaint which they had closed. They took no notice of Childrens support, a pupils letter of parents support which l supplied. I lost my job due to a Vindictive Deputy Head at a school and a Headteacher who role in it was questionable. Dont waste your time with them, all part of the same institutional systerm that closes its ranks rather than support you.

Is it not possible to give a minus rating?Shocking and disgraceful service, I went to them for help over my mums nursing home who had mistreated my mum. The home admitted fault and think a simple sorry is adequate.There answer? They can't help! Pointless and complete waste of time and space.

They simply never listen. Not every one star is wrong. Maybe they need investgating. Something really is not right with this company.

A hideous organisation that backs "social services" every time. In my case, they did not even investigate and essentially concluded that sadistic services could do whatever they wanted. Do us all a favour and do one. There's no space for corrupt taxpayer organisations.

I had a situation where a Local Authority was denying that a local dog boarding kennels never called in vets. They took money from a so called Rescue who imported dogs from Romania and stored them there The Rescue owner paid no one to take care of the animals , or to prep them for adoption , and the kennels took no care of them either, to the extent of dogs dying on site, or becoming feral as became unadoptable.,A dog I adopted was sent out ill , not rehabilitated at all and had to be returned.it had not seen a vet since arriving from Romania and died August 2023 in suspicious circumstances at the kennels. Vets were not called. The LA dismissed my FOI request re if they had had sight of vet records at the kennels. it's obligatory that records are kept . They responded with misleading data , with a lie in fact. So LGO was the last resort at this stage . I approached the LGO despite reading the dire reviews as had no place else to go as the RSPCA just rubber stamped the LA response and dogs were suffering. DEFRA referred me to the LA!LGO read my case notes but decided not to progress my very strong case, supported as it was by 3 reports of neglect from ex volunteers. Even worse, they then told the LA all was well! NOT to call in vets is entirely against the regs for boarding kennels. The dogs continue to suffer as there is no regulation of the Rescue owner in England so it is vital to have LA'S who truly scrutinise kennels. and if they do not . then the LGO should be investigating . The LGO needs scrutiny.

This organisation seems to have no interest in holding local council's to account for poor service and leaving their residents out of pocket. Sadly, this is why we now see such a vast ammount of unaccountability in this sector. My complaint was not pursued because it was deemed not financially damaging enough to me. This is true, but the time, effort and stress of trying to get Lambeth Council to deal with what should have been a very, very straight forward transaction (green waste subscription) was not insignificant. Sadly, I think that the LGSCO is another organisation that is not fit for purpose

Very disappointed with the service provided. Process seemed unfair/ biased and I felt like they were more interested in closing cases as they are 'exceptionally busy' than fairly investigating. If you cant have confidence that an ombudsman will look in to matters correctly then the councils are free to break processes as they wish without consequence. My issue (Planning permission) was a mirror image of one of their case studies but was dismissed at a very early stage, and the final letter sent to me ended- "If you choose to bring a claim for Judicial Review which we successfully defend, we will look to recover our reasonable costs to protect public funds. Typically, this could mean you paying £2,000 to £3,000 or more depending on the complexity of the claim."- which comes across as just threatening to me. After a 12 month stressful process with the council- it ends with this- poor show!

I first of all complained to Transport for London regarding the prolific amount of graffiti plastered over public walls, and public road signs in my local area, via Resolver. It is their legal responsibility to remove the Graffiti. Transport for London had very little interest in removing the Graffiti. I then sent a few reports on to London Travel Watch. I spoke to London Travel Watch about the Graffiti problem; they stated it is not their responsibility to remove the Graffiti. I then sent 3 Complaints to the LGSCO; I had one complaint rejected today. LGSCO stated that my complaint is not very important compared to other complaints. I tried phoning the person who had sent me the rejection letter; her phone was constantly on Voicemail and in her message it was up to her if she would respond to any phone messages. I checked online, there is no way I can challenge the LGSCO's decision. I think the LGSCO are absolutely useless. Had my Graffiti reports fallen under the responsibility of my local Council, they would have removed some or all the Graffiti I had reported by now. So I now have to live with seeing huge amounts of Graffiti plastered over a public wall, located outside my kitchen window. The unsightly Graffiti in my local area is going to remain as it is. The LGSCO are a complete disgrace.

What an absolutely ridiculous waste of time. I wish I’d read these reviews before going to the ombudsman. It’s clear that there’s a closed-ranks mentality at play here with zero accountability. I provided detailed evidence of a planning process failure, I mean, quite literally a failure of process as per the guidelines. But the ombudsman response was that they won’t even investigate because the council claims there was no failure. What the LGO are really saying is that they have no money or resource to investigate, so they will take the council at their word. Well that's ok then isn't it, if the council say they are not at fault - what nonesense. Trebles all around at the council. Yet more obfuscation. It’s frustrating to see how this system is set up to pay lip service to accountability but is actually designed to work against the public interest. It just lets them act with impunity, all at our expense.

My local council screwed up a procedure, so I complained, expecting an apology and nominal compensation. My complaint wasn't resolved so I appealed. The council's final adjudication rejected my submission by conjuring up evidence that had not been mentioned before - ever.So I went to the Local Government Ombudsman. Its response was: "I see no good reasons why he should not have used the court remedy to resolve the dispute with the Council".If I am expected to take the Council to court, what is the point of the Ombudsman?This is just another ombudsman disservice that has been carefully designed to deflect criticism of the useless organisations they are paid to shield.

Whistle blowers are needed to make the LGSCO fit for purpose. Government and parliament should know that the LGSCO is not impartial, open or transparent. It has the worst reviews on trustpilot 99% bad. This has been going on for years and election year is the best time to get residents proper justice. Other ombudsman type organisations also have bad trustpilot reviews. Such as ICO, CEDR, FOS etc. These should all be on the bonfire of the Quangos.

The initial complaint form limits the amount of information you can supply to support your complain. This results in a failure. If you appeal and supply evidence that supports your complaint it goes back to the original assessor who again rejects your complaint without specifying where you are wrong. In their small print it says that they will select the information that they will consider. I suspect that they use the tea lady to fill in, perhaps due to staff shortages

5 stars Service all around.Me and my special needs daughter were being treated unfairly so I took our case to the Local government and social care ombudsman and I can't praise them enough.From the nice lady who called me to the nice lady who did the investigation were wonderful and treated me and my daughter with great care and support. I provided all the information they asked for and in the end me and my daughter got the justice we deserved. I am very grateful that they exist. Thank you very much.

This is one big wasting time i disability person i writing complain to IGO hi accepting fake documents from Council and closing case now i double waste time because main case waiting for allocation. Case number 23 010 023 How this is possible any inspectors not checking fake documents??? I don't know how this is possible disability person not have any help for 13 years ? and Governament Obmudsman Service dont see any problem ? I don't know bad i know somebody now mast answering for main complains.

One star too many.Complaint about the appalling Cheshire East staff actions and their contractor's after the disgusting bodge up of a Wet room, unhygienic situation they have left my mother in,the lack of duty of care, bulling tactics and a list of inadequacies.The cover up of LGO staff inadequate in doing their job, lack of respect and understanding. How they can sleep at night is beyond us all.

Not fit for purpose. Should be closed with immediate effect together with many other quangos . I would not even give it one star .No idea of the law with a could not care less attitude. Completely inept in my case at every single level. The previous Head did not respond ever

The council tell me I have exhausted the complaints process and go to ombudsman. The ombudsman tells me to go back to the council. All correspondence has been submitted. Seriously it’s a joke. Does anybody actually ever review a case there. I’m extremely disappointed.

Biased towards councils. Do not investigate in depth. Constantly side with Council despite evidence/ proof. Corrupt , cover ups & pointless bringing your case to them as they will always decide in the councils favour without fully seeing your side. Absolutely futile. Not even going to bother with stress from appealing. Disgusted. No wonder the majority give such a low score. They won't acknowledge this. Completely in denial & a service that does not serve residents, only governing bodies. Don't bother ! Councils getting away with poor level of service.