Is lazada.sg Legit?

Useless and incompetent customer service, unable to handle refunds and returns. They used to be so much better. Now it’s just bots and zero resolutions.

There is only 1 live chat CS agent left, Zoe for both Lazada and Redmart. She never create a case no.to follow up on cases. Just chat for fun and disappeared for good.What kind of people does lazada hire?Lazada, be prepared to close your business for good.Ditch them for good.

Horrible serviceI had to dispute a defective product, I presented video evidence that said product had been defective. I fought all the way to the manager, and in the end. No refund, nothing. Just telling me the seller proved that the product was defective.4 calls, all delay. no action taken.

Horrendous return experience!! I bought AirPods Pro 2 and returned them unopened. The return process does not move at all without me calling them multiple times and every time I have to wait in line for 20mins. This took over a month and still isn’t close to being resolved. Worst customer service experience I ever had!! Would have never made the purchase if I knew Lazada was this unreliable and didn’t stick to the contract of sale!

Account hacked, notified of fraudulent purchase by email, no clear way to report fraudulent activity and suspend account- telecom after on hold for 30+ mins. Promise that would be referred to supervisor and action taken. No response and 2 days later second fraudulent purchase .. account was not blocked. subsequently have deleted all payment details and changed password -- can not delete account because activity being investigated, did receive auto mail telling me my issue resolved -- a farce and asking for positive feedback -- no faith in customer service nor ability to limit material loss by taking prompt action. DO NOT TRUST WILL NEVER USE AGAIN

Lazada has the worst customer service on earth. The calls are not answered and the agents cannot resolve problems. My item for refund shows pending collection but 13 days has passed and no one from Lazada or Ninja Van has contacted mt to collect the item. Ninja van says the return request had to raised from Lazada. The chat bot is USELESS. Worst nightmare dealing with Lazada customer service- incompetent and inefficient with average waiting time of 30 mins

Too many bad companies in Singapore. For example:LazadaAIA HealthcareFitness FirstRip off restaurantsUnhelpful apartment lease agentsSo I am quitting Singapore.These companies are bad for Singapore. The Singapore government should do something about them - shut them down.

Despite numerous phone calls and emails it appears impossible to return faulty and in my case misleading merchandise. Will never use this platform again and warn others to avoid at all costs!!

Lazada qc suck big time. Cancel seller listing after selling for four years. Reaching out to them to resolve the issue,they don't care and useless. Anyhow ban sellers over small minor things and refuse to resolve it when u clarify with them. Absolutely useless and disgusting behavior.

Didn’t receive my order but it was marked “delivered”. Contacted lazada but no one bother to reply. After this extremely bad experience, will not buy from Lazada again except no choice. Lazada doesn’t deserve 1 star, will give zero star if possible. Customer service also extremely bad. Getting from bad to extremely worse. Just shut down the whole SG office or burn down the while office. F***, liar, cheat other people money & fake company. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥

Lazada customer service has got so bad now everything has been made difficult to get a refund and I have lost money because of conflicting information. They are just not the same company anymore. It is time for me to say goodbye 👋 👋

Bad experience with lazada customer service. I purchase goods, but delivery delay again and again. I even select 7-11 as collection point, but thr remark given to me is traffic busy, what rubbish is this. It has been nearly a month. No solution, only answer is WAIT. Even asking for refund also cannot as they said good is on the way !!Very unreasonable customer officer's reply.

Oh please dont shop here. it was a nightmare experience for me and their refund policy is biased and in favor of lunatic seller. Don’t waste your time and money shopping in this unreliable platform

Oh please dont shop here. it was a nightmare experience for me and their refund policy is biased and in favor of lunatic seller. Don’t waste your time and money shopping in this unreliable platform

lazada has extremely bad customer service and they are defrauding customers indirectly. I have a very bad experience with them and lost more than 150bucks buying items from them and never received them. They dont bother responding and rectifying the issue and takes no ownership of the service they are providing.

As online consumer with Lazada for past 2 years, I never have any issue. But since the Lazada retrenched their staff in beginning of 2024. Their quality dropped. I started not receiving goods that stated delivered. Straightforward refund approval for cancellation order by seller a month ago still pending. The pleasure of online shopping become a hassle when I have to keep track the number of refunds they own me and their agents resorted to taking my personal bank account details to resolve the refund matters. It’s daunting to shop in Lazada now.

I joined as a Lazada seller last year, seeking to explore e-commerce as a newcomer. However, shortly after setting up my store and conducting trials, Lazada impounded it, alleging that I duplicated a listing from another store of mine. Despite numerous email exchanges and chats with their customer support, they consistently provided no further explanation, leaving me frustrated. If others share similar experiences, I encourage them to voice their concerns. Subsequently, I opened a seller account with Shopee, which offered a significantly more positive experience.

I ordered 2 no’s. Fitbit Versa Lite on 9 Sep. @$198 each. On 10th, received a package containing only one Fitbit in original packing. Sent Lazada photos with request for shipping second unit or refund of price of one. After some delay they asked to contact Fitbit. Fitbit responded saying they are not responsible and advised me to seek refund/replacement from Lazada. Frustrated with both organisations 😠

I wrote a poor review on them a few days ago abt their customer service on a return /refund item in this site as well as on Lazada feedback. To my surprise within 4 days I had the item collected back n a refund made though I was more interested in an exchange rather. A small discount was thrown into the refund as well. Don't know if they are doing something abt it based on so many negative comments posted here. Still a big thank you to them is warranted on their efficiency. However,still feel their poor customer support needs to be addressed if they ever want to make customers happy n return to them.

Apparently Lazada allows to sell counterfeit products on their platform and does not carry any responsibility if the item is not purchased through Lazmall. Apparently they only care about making profits from selling fake goods and nothing else. Also, they block any reviews indicating fake products.

“Terrible experience”

Terrible experience. Lazada refused my return even though I was within the return window. They hid behind a technicality, denying a refund or exchange. Zero flexibility or support—definitely wouldn't recommend. Service Value Shipping Returns Quality

“Return,...,...”

...Very bad company and nor the cheaper. Do not care about they clients. Return good difficult and impossible.,,... Tip for consumers:Better to deal with shoopee and Tokopedia. Cheaper and more responsible. Products used:All sort of items Service Value Shipping Returns Quality

“Lazada needs to improve customers svs”

Should not lazada be more customer centric and take recovery action when customers report undelivered item. Stop saying you have sop for investigation, limited access to the system for follow up action and push back to customer to cancel the order. This is totally unacceptable. FYI your delivery evidence photo didnt show the actual address, is this the correct sop.

“Being coned by Lazada”

7 days free return is never hornored. Custome service is useless at best. The only reason is to create employment in Philippines. Tip for consumers:don't trust what Lazada put on their website! it is a lie! Products used:TV Service Value Shipping Returns Quality

“Lazada doesn't provide good customer support”

I requested to return an item thay was of poor quality and lazada didn't approve... While the seller 's ad clearly states that it can be done within 3 days. I will not buy important items from lazada. I Service Value Shipping Returns Quality

“So very lousy”

1. Many different shops on this platform and orders not aggregated. So you run the tab on separate delivery costs 2. I took all steps, being careful to only order from one supplier. Upon check out I can not book a time slot as one item is not avauilbel. An item that is NOT in my basket so can not delete 3. After going through the useless computer whatsapp, a live agent asks me to order through the phone app only. What the Duck, if you can not process orders through internet, then dont waste customers time, dont offer it. That was the last time. What a lousy platform. Amazon at least one place and normal customer service. Tip for consumers:dont use the website it doesn't work Products used:none Service

“Unreliable and unresponsive”

Food quality is poor, as service is terrible and everyone from delivery to staff are perfectly committed to terrible standards. Selling rotten food at least I got a refund. But I guess this is the same in whole of Singapore so cannot expect much. After all I am Indian. Tip for consumers:Only buy if you have no other choice Service Value Shipping Returns Quality

“Shocked by refund timeline”

The refund of my item above $800 took more than 1 month now, and the CS mentioned that i'm supposed to wait for additional 15 days to wait for the amount to be reflected in the bank. This is plain rubbish as the banks have told me that all refunds except airlines, take less than 5 working days. Crap. Service Value Shipping Returns Quality

“No refunds made for items returned”

Ordered a carton of dry food from Redmart,Lazada. Food came with very short expiry date hence I requested for a refund. Few days later, a delivery person showed up and picked it up. Thereafter, I was told that the receiving end, Redmart,Lazada did not receive the carton from the delivery person hence no refunds can be made. Was asked if I took a photo of the delivery person as they are unaware who picked up from my side.How is that possible?and since when are we required to take photos of delivery personnels? Very atrocious service. No accountability at all. Took back the goods and no refunds made at all. Service Value Returns Quality

“LAZADA Dispute team care less for customers”

I bought $75.38 Bobbi Brown skin serum from Lazada. The item came in different from the display, old, manual expiry sticker, bottom broken and seller refused for refund. When I called and dispute seller refuser, Lazada said seller rejected because I have opened the bubble wrap. I am shocked to hear that from Lazada (supposed to have common sense). Then the replied by asking me to return the item to seller then the seller will decide on the resolution. Ridiculous! Read Lazada response below: Please be informed that we have reviewed the dispute 3030xxxxx2. Please return the item to the seller to evaluate the product and decide on a resolution. Resolution reason: Seller is unable to perform replacement Please select the shipment provider and handover the item to the courier within the next 5 days by going to one of the below links.

“Do Not Shop here, Unreliable Platform”

Oh please dont shop here. It was a nightmare experience for me and their refund policy is biased and in favor of lunatic seller. Don't waste your time and money shopping in this unreliable platform Tip for consumers:Lazada Singapore should stop and close to avoid victimize more online shoppers Products used:nothing at all Service Value Shipping Returns Quality

“Do not buy from Lazada Singapore”

I have purchased from various online shopping. Shoppee, Ebay, Amazon and so far the customer service has been okay. Lazada Singapore is really bad in their customer resolution when it comes to issue dispute. Do not buy from Lazada - You will regret by their customer service when you encounter issue with your product No one will help you Just want to let online shoppers to beware of Lazada Singapore poor customer service. I have shopped with Ebay, Amazone and Shopee their customer service has been great Service Value Shipping Returns Quality

“Terrible Customer Service”

Lazada sellers guarantee delivery when pay an extra delivery fee. In the end, the product came one day later, and my daughter had already flown off to overseas study. I wrote to the seller to reject the order; the seller told me it was not their problem, is Lazada organise the delivery with SpeedPost. At the end, I turned to Lazada for help. Lazara turned me down. Actually, Lazada earn a fair bit of money in all transactions, they can't even help on such occasion. I have been buying from AliExpress, on a few occasions, they helped or stepped in to resolve my issue and I am happy to buy from AliExpress. Guys, actually the product in Lazada is not that cheap, if it were not for the delivery time that is needed, I would not buy from Lazada, yet they can't even deliver on time, even when I paid for it. WHY SHOULD buy from Lazada? Some time is not about the money is about the principle! Tip for consumers:Terrible platform to purchase goods Products used:the product has to use to me, it was meant for my daugther Service Value Shipping Returns Quality

“The Biggest Liar..”

Ordered an item but didn't received. Mention that it will be returned to seller as 1) security issue. 2) didn't collect at collection point 3) marked damaged. No attempt to resolve simply refund. Never buy from them.

“Pc monitor”

Dear Sir, As a regular user of your website for my company and personal purchases, I ordered amongst other things a 24 inch LG monitor which was delivered this afternoon.To my surprise, on opening the box, I encountered 2 issues: A. The 3 year warranty card that came with the monitor requires postage to Malaysia for validity. B. On trying to even insert the disk that also came with it, the boot was no happening as per instructions. I am rather disappointed that Lazada takes such merchants to it SG website. I would like a full refund of my purchase and please let me know when you can collect it. I still have the opened box and items that came with the box.

“Wrong product sent but Lazada refused refund”

I bought 2 S sized jackets from Lazmall from Superdry. 1 came XL, model name is different from name on their order site but Lazada refused to refund me. Items were delivered to me on 14th April, I dropped off to return at Speedpost on 15th morning. Dispute resolution team rejected my refund 3 times! Wth... send me the wrong item but I have to pay for it? It's the vendor's fault! Now I'm going for my 4th dispute resolution. Looking to go to Case/get social media to cover this story. So damn frustrated. Tip for consumers:Lazada preys on unassuming customers. They let vendors send you an item that doesn't even match what you ordered and then refuse to refund upon returning! Products used:None. They all didn't fit! Wrong size and item were delivered!! Service Value Shipping Returns Quality

“Never receive item”

I have waited tor 1 month and my item is not here. The replies that i have gotten back from the customer service was Allow me to check this with our team once more and I will get back to you once I receive feedback'' I bet nothing has been done... I am utterly disappointed with this shopping platform and would never recommend anyone to get things from there. There are other platforms which certainly delivers both service and product, please dont waste your time and money in getting any thing from Lazada. Such a waste of time by contacting their customer service department. There was once they said that my item has been passed to my son when I am just a student, how professional' are they..

“Shipment fee inappropriate”

I bought a golf ball marker that cost $2.3 and later found out the total cost was $18.31. $15 went to shipment fee which was not reflected when I checked out. Really ridiculous. Never gonna buy from Lazada again. Products used:Golf ball marker Shipping

“After Much Chasing”

This is an update on my order from Super Value (M). After sending many messages of complaint, I have received my package. But this experience has made me more cautious about using Lazada. Probably will still order from Red Mart as I have no problem with them.

“Similar experience”

Similar experience. 1 item was not delivered with status "preparing your order" for 5 days. After complaining, got a useless reply that "vendor is preparing my shipment and will notify me when shipped". The next day, called to inform me that my order has been cancelled (no stock). Effortless Shopping? Wasted effort and spoilt my X'mas plans. Now have to spend more effort on last minute shopping. Switching to Qoo10 for good. At least there's customer review to guide if the vendor is reliable.

“Useless customer service”

Did not receive my complete order. It was very cumbersome to get to customer service, when i finally got one guy Gerry, on live chat, he took his time to reply and gave no help, though in a very "humble" polite manner. He told to me contact the seller myself.

“Very Bad Online Portal”

System will cancel order anytime after more than a week of ordered and payment done. They can give any reason example "prohibited item" while many of that items and similar items from same or different sellers are still available for ordering after long time.

“Recommend Lazada”

My overall experience with Lazada has been positive. I have been shopping on their platform since April 2020. Out of the 65 items i ordered since then, only 1 item was not delivered, which later Lazada refunded me for it. The items are mostly delivered within the scheduled time frame. I personally preferred their delivery partner, Ninja Van for their responsiveness. The return process is almost seamless. Best to check and reject an item upon delivery, for better chances of refund. However, I urge Lazada to improve on their customer service. The automatic response system can be frustrating. We prefer human to human communication. A customer service hotline would be great :)

“"Foul Play " Not Genuine in refund. Sided seller.”

Lazada sent me a link to provide evidence for appeal but the link cannot be opened despite notifying them thru many ways. On the day of date line, they emailed me n stated closed case because I did not respond. Their external customers support sys sounded extremely help n promised many things but nothing were true. The product I bought did not meet my requirement, delayed delivery n box was torn. They rejected my appeal without reason. Given their care-less attitude, no wonder the customers' data were stolen. Do not be get into my situation. Do not patronise Lazada.

“Non-existent customer service / Meaningless tracking system”

There's no hotline to deal with problems. You just have to fill in a form, but if that's not bad enough - the submit button on the form doesn't work. Tracking system is meaningless - does not tell you what specific day your item will arrive