Is kitandace.com Legit?

The fact that this store only has at most 3 stars review should tell you something. After this experience I now always review the store rating before I buy to make sure I have a good experience. Lucky I was able to get a refund after emailing in for it. But the store manager some girl was extremely rude and tried to say I washed my cloths when I didn’t. Like really… I literally showed her a comparison of the same pair of shorts and there was no difference but she insisted that I washed it and wouldn’t refund. After a complaint to their support email I was able to but what a hassle just to get my money back to buy another size.

They attempt to scam me. I am loyal customer for years, I made an order and they ran out of stock for two of the items. Instead of letting me know and changing the charge they just shipped the package without two items. When I called them out for it they then proceeded to admit that they were out of stock and only now would they refund that charge, along with a giving me a word salad apology without addressing the issue at all. I have ordered from here upwards of 10-15 times over the past 4 years too. Very dissappointed at the shady attempts to charge me for products they cannot provide, particualy given my loyalty as a customer.

Store management is a complete mess. None of the employees respected the Toronto manager she still works there and is one of those Karen’s who thinks because she’s younger than 40 everything she saids is forgiven. Had it out for black employees or anyone of colour, and skdaddled for a promotion when her store was suffering.The management team is worst. They will sell you out, no sense of team work and everyone is at each others necks for a pay raise or to work at head office. Everyone they employed they sold them a story you can work at their new store or head office it’s just a ploy to say yes to your contract. One of my team members didn’t matter she was management would never lend a helping hand and just stay downstairs doing what no one knew. There’s no discipline in the store and everyone gangs up one another, uses lingo newbies don’t know, and force toxic positivity to avoid accountability. They bring up weird and offensive political discussions on race and immigration while customers are around.Employee training doesn’t exist you get it from a nepo baby who doesn’t know anything about sales or management and because he looks the part. When I was there was thankfully a short time everyone is jumping like monkies, and will trust customers over their own employees.Also they act like their discount is so precious their clothes are ugly like no one cares about it. The fact is their clothes are overpriced and customers will beg and return clothes all the time, but they are a Karen store so instead of just pricing properly they just say all these stories and cheap out where they can.When I was hired I was literally told “they were desperate to hire me” and I can’t leave, and made the schedule prior to me signing my contract.Honestly your better of literally doing anything else this moment was a waste of time, and energy. This job ruined my mental health, and I was bullied out.

Horrible experience. Very shady company and very poor customer service. No way to cancel an order even two minutes after it was placed. Store owners can't contact website, say its a separate company! Website misleading and no way to contact anyone to talk to after order is placed. Will not buy again: very untrustworthy.

Bad customer service. Ordered a shirt it was as long as a dress, basically sold a useless product on clearance. Yet it still cost a fair amount for a t-shirt. No return and no exchange offered, just "we'll will pass feedback onto design team"I like the clothes a lot but this isn't the attitude of a winning store. Also one time I was in the store and the clerk wouldn't honor the promotion on the was as it was stated. I over paid for the items.Be more professional or you will shut down.

It’s a bit expensive considering the average quality. Also, be warned that you will get hit with a massive duty tax if you are ordering off the website. I got hit with a massive $340 invoice from fedex, despite the fact that 4 of 5 items were returned. Kit and ace refused to help. I will never order from them again.

Clothes are good quality but fit poorly. If you read reviews of their products, they change the fit often so what you get is often different than what is presented on the website. Customer support is responsive but useless. I couldn’t return a brand new pair of pants I bought the previous day that were unworn, still had the hang tag, etc. because I had unpinned the stupid cardboard tag and threw it out. All support did was point to their return policy which says you need the cardboard card tag, and I didn’t feel like fishing through the trash so now I’m stuck with a pair of expensive pants I’ll never wear. Is it really worth pissing off a customer over a silly nuance like this?I’m a loyal repeat buyer to great brands that treat their customers good (reigning champ, Hugo boss, ASRV, etc) and my bad for expecting Kit and Ace to have a similar customer service. This is just a crappy little company I’d recommend staying away from. There are so many better apparel companies out there.

I bought the travel sweater. It’s fine, but not really soft or cozy. It is very long, though. So, when they emailed, asking for a review, I said a couple of nice things and I also said that I won’t wear it for travel because it’s longer than any coat I’ll wear for travel, and additionally the tail will likely get dipped in a toilet sometime during the travel day. Then, they ask if you would recommend the item with a yes/no toggle. Because my answer wasn’t exactly No, I clicked Yes and submitted my review. When I went to look at my review online, my critical comments had been removed and only the positives remained. It looks like I love the sweater, when in fact I’m only keeping it because it looks like a bit of trouble to return it.

Don't buy stuff on deal from this store - they won't let you return it for a refund - only a gift card - your money is theirs for life even if you don't like the product. None of this is clear it's in the fine print and then they make you feel like you committed a crime because you chose to buy their product on sale and it's somehow your responsibility to know they won't give you a refund because you are cheap and bought it on sale (nevermind they heavily marketed you to come buy on sale without mentioning that little fact).

I've purchased a Mulberry Jacket a few seasons ago and decided to wear it this season. After a few wear, the jacket started to pill like CRAZY. It looks like a few years old when I have only worn it for a few times. I lint roll it and use a lint shaver constantly. Still the fabric piles. I purchased this jacket for $160 at that time. Any material with this sort of composition: 45% Tencel, Lyocell, 40% Nylon, 9% Spandex, 6% CashmereI would not recommend at all!! For a company that claims it is build to last, mine definitely did not. It was money down the drain and I've lost all confidence in their products.