Is kent.bike Legit?

I would give them zero stars if I could. Purchased a 26" Margaritaville Coast is clear beach cruiser directly from Kent. box arrived with visible damage but my excited 7th grader who it was for had already opened it. I put it together for her and notice the rear rim is wobbly and rubs on the fender, I inspect further and notice there are several spokes that are loose. No big deal, take it to the bike shop. they take the wheel off to tighten things up and they tell me the issue is not just the loose spokes but that the damage on the rim is that its not circular but egg shaped. I contacted kent international and after some back and forth on the phone and sending videos of the damage with the tire spinning so they can see the wobble. they tell me they don't have any of those rims they can send me (liars) and that I could take it to a bike shop and they can cover repair up to $25. so much for a lifetime warranty on bikes they boast about on their site. so now my options are to stick to a new damaged bike or ship it back to them by taking apart and putting it back in the original box and paying a restocking fee.I will never buy from them again and recommend no one else does either. they don't stand by their product and their customer service is lazy; you'll have to do all the reaching out to get any response from them, every time.

There was an issue with the logistics company who delivered my order (we never got the baby seat). I called Kent bikes, and spoke with Daniel who was very supportive and committed to helping me out. He personally let the necessary department know about my issue, and emailed me himself that a replacement seat was on the way. It was refreshing to experience that level of customer support.

At first I was sceptical as didn't find any reviews about this website, but did take the leap of faith and ordered the bike replacement part from this website. The tracking number provided in the "Shop" app they partner was wrongly maked as USPS, where actually it was the FedEx one. Took a couple of days more than estimated, but eventually I received my bike part. All good here. Legit website and business. Thank you.

Trying to return two kids bike seats that didn't work for us has been a NIGHTMARE. They won't return emails, send you from one team member to the next and then block you. I will never do business with them or Giordano Bikes again... I am not sure the affiliation, but I bought from Giordano at their site and then was sent to Jonathan at jgrodsky @ kent. bike and then Scott @ kent. bike for support?

I purchased a Kent 2500 7 speed Bayside bicycle at Walmart on 3/18/23. While riding this bicycle and not shifting gears it would drop out of gear while pressure was being applied to the pedal. It happened frequently while just riding along . Returned the bicycle and purchased a second Kent 2500 same as the first and it is doing the same thing. Returned that bike and bought a Huffy.

Order a kids bike When I received it It was damaged the front wheel and tire were bent. Customer service is very rude and will not replace it. Do not order anything from them.

Purchased 2 brand new bike at the end of August 2022 boys rode for roughly 2 months before the snow fell. At his spring they take the bikes out and after about 30 minutes of riding the crank busts in 2. Well let's just say I am upset I call walmart over their 30 day I email kent bikes and they have a 6 month warranty. So I am thinking great we can get the part or exchange and we are good. Well let's just say it didn't play out that way. The service representatives who answered my email was very cold and short in their email. I asked if tr hey would cover it they stated no because it's almost 71/2 months since you bought it. I explained we bought at the end M of August and rode for about 2 months and had to put them away because of winter and only now were able to take them back out. The crank broke in 2 after about 30 minutes of riding. I said if they were still able to ride instead of snow we would have found the defect but because of weather we were not. At least not until now. Asked if they would cover the crank or exchange because its definitely a defect or they just make junk bikes. I leave that to you to decided. The representative was again very rude and stated that they have a 6 month warranty I was past that and they would not cover anything. It doesnt matter of it was stored for 5 months or not because jf winter time went by and because of that they will not cover again repairs or exchanges.But they would be more than happy to order a new bike for us and they stated we do take credit cards etc. I stated if you wont cover a def6part no matter how long ou ts been then when pi uld I was th to do business with y ou u. All your company cares about of making a dollar not the safety or well being of their customers. Have yet to hear back from them. I will never buy or use another kent bike and none of mg children will either. They are the worst made bikes I have come across and dont honor their workmanship or parts. The dont care about the issues or any defective parts as long as they can just hang on to the money. I would advice against getting a kent bike. If you can spend just a little bit more and get a company that honors their workmanship and part without leaving you stranded on the side of the rode because of their defect parts.