Is jumia.com.ng Legit?
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Website jumia.com.ng
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Is jumia.com.ng safe? This website is secure, scoring one of the highest scores on our chart. We put to work 53 powerful factors to expose high-risk activity and see if jumia.com.ng is trustworthy. Let's look at it and its industry through an in-depth review. You'll also learn how to detect and block scam websites and what you can do if you ever lose your money.
The Scam Detector’s algorithm gives this business the following rank:
89.9/100
After you read why we scored jumia.com.ng as we did, please share how you came across this platform in the comments.
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What Is jumia.com.ng? Company Overview
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Domain Creation Date
Tuesday 26th, June 2012 12:25 pm
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Domain Blacklist Status
Not detected by any blacklist engine
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HTTPS Connection
Valid HTTPS Found
jumia.com.ng
The jumia.com.ng's business is associated with a popular industry, and we determined the connection is valid. We extracted some content from the website to see what they say about themselves. Here's the conclusion:
Jumia Nigeria the #1 of Online Shopping in Nigeria - Shop Online All Products : Smartphones, Appliances, Clothing... ✓ Top Brands : Samsung, Xiaomi, Adidas... ✓ Best prices in Nigeria ✓ Order now and enjoy pay on delivery !
Read our trust score rationale and review of jumia.com.ng below.
jumia.com.ng Technical Analysis
Key Facts
Domain age
12 years 3 months
Company Data
Organization
Jumia Services GmbH
Owner
REDACTED FOR PRIVACY
Address
REDACTED FOR PRIVACY
State
REDACTED FOR PRIVACY
Country
DE
E-mail
REDACTED FOR PRIVACY
Telephone
REDACTED FOR PRIVACY
Website Data
Website
jumia.com.ng
SSL certificate valid
2024-12-11
SSL issuer
Let's Encrypt
WHOIS registration date
2012-06-26
WHOIS last update date
2023-03-30
WHOIS renew date
2025-06-26
Owner
Name
REDACTED FOR PRIVACY
Organization
Jumia Services GmbH
Street
REDACTED FOR PRIVACY
State
REDACTED FOR PRIVACY
Country
DE
Telephone
REDACTED FOR PRIVACY
Administrator
Technical Contact
Registrar
jumia.com.ng Review
The Scam Detector website Validator gives jumia.com.ng one of the higher trust scores on the platform: 89.9. It signals that the business is best defined by the following tags: Authentic. Trustworthy. Secure.. We are confident about our score as we also partner with other high-tech, fraud-prevention companies that found the same results. So, why this score? We came up with the 89.9 score based on 53 aggregated factors relevant to jumia.com.ng's industry. The algorithm detected little high-risk activity related to phishing, spamming, and other factors, as noted in the Authentic. Trustworthy. Secure. tags above. Long story short, we deem this a secure website. But let's explain in more detail.
Explaining Our Analytical Approach
We've displayed some important information within the Company Details section above, each deserving more explanation:
- Proximity to Suspicious Websites
- Threat Profile
- Phishing Profile
- Malware Score
- Spam Score
- Domain Blacklist Status
- HTTPS connection
- Domain Creation Date
While some are self-explanatory concerning jumia.com.ng, let's look closer at the remaining ones.
Proximity to Potentially Harmful Websites
This metric gauges the connection, scored on a scale of 1 to 100, between jumia.com.ng and websites marked as suspicious. Elevated scores point to a stronger link with these questionable online destinations. It's worth noting that website owners might not always be aware of their site's proximity to these dubious platforms or servers. However, a "Proximity to Suspicious Websites" score surpassing 80 strongly indicates a high-risk website, while a score below 30 signifies a less-threatening site.
Risk Factors: Threat, Phishing, Malware, and Spam
These indicators reveal the vulnerabilities and elements embedded within the HTML code of jumia.com.ng. They become especially pertinent if the website has received reports from internet users who've encountered unsolicited emails, ads, or messages related to the site. In the context of jumia.com.ng, our investigation continues working to pinpoint the specific category, but we welcome your insights in the comments below. A high Malware score generally implies the presence of suspicious code that might be unknowingly disseminated. Conversely, a high Spam score hints at a possibly spam-ridden email address associated with the business. Scores under 30 in both categories are reassuring, but any score surpassing this threshold should raise concerns. jumia.com.ng is an authentic, safe website, given all the risk factors and data numbers analyzed in this in-depth review. Share your experience in the comments.
Domain Blacklisting Status
This term indicates whether jumia.com.ng has landed on any online directories' blacklists and earned a suspicious tag.
Assessing HTTPS Connectivity
This section provides insight into whether jumia.com.ng boasts an 's' at the end of the 'HTTP' protocol listed in your browser's address bar. If the tab displays in green, consider it a positive sign.
Safe Check
We want our trust scores and reviews to be as accurate as possible so that you can protect yourself from online fraud. Our algorithm aggregates factors that efficiently analyze a company's website, in this case, jumia.com.ng.
Online Reviews of jumia.com.ng
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- Score: 1.5
I wish I could rate zero, Jumia does terrible quality assurance on products which they ship out to customers. I bought a wristwatch worth almost ₦30,000 and the wrist watch doesn't even work and did not come in a pack. The delivery time was highly unprofessional as I got this at night around 10:26pm. This is not my first time having an terrible customer experience with Jumia but this is the most painful beacuse I can't even return it since I already threw away the pack. Please do better!!!
Delivery zeroAfter sales service zeroProduct quality zero
They sell lots of fake, substandard and adulterated stuffs.Do not be deceived by the reviews you see on their page, they don’t publish the honest reviews.Their dispatch riders are rude & no form of quality check before anything gets sent to customers, it’s sad.When you return items for not being exactly how it was described on their page, you eventually get barred from using the pay on delivery option. Does it mean I should accept a fake item? I recently returned an item. Picking it up by their rider was war, confirming if it was returned in good form took longer than it was suppose to. Over a month now, no refund yet. Jumia should be boycotted.
They do not publish genuine customer reviews. I bought something last year and what arrived was different from what was shown in the picture, I left a review about my experience but Jumia never published it. I stopped shopping on that site afterwards.
Jumia has a great variety of items, I have ordered quite a number of items from Jumia and I think they have good deals for phones, and their delivery usually takes not too long tbh. Other times, delivery takes longer and the products aren't want I expect. I bought my current phone from Jumia and I still use it till today.My most recent purchase is an army green joggers and it didn't fit me well, I guess that might have been my fault for not reading the size chart.
I introduced my friend to Jumia. She told me that she was never satisfied with their services especially their cancellation, return/refund policy. I doubted her till me order was once cancelled. It has been almost three weeks now and I wasn't refunded. Now I believe her. Their services are trully very poor.
God awful service. If this company thinks they are competitors of the likes of Amazon and other companies they are fooling themselves. Diabolical service, jumia to not check the vendors that are allowed to advertise their bogus products on their website. Not trustworthy, unprofessional and just embarrassing. My delivery was 2 weeks late. Then when it does arrive they've patched a table together, cheap food different from the photo on jumia. Lies upon lies...
It extremely disappointing that jumia has no regards for me as a loyal customer & It is now all about your profit regardless of customer satisfaction. You can check my page and see how long I have remained a loyal customer of jumia. I bought a product and returned it when I discovered it was not performing well & now you are forcing it on me. That to me is a slap on my personality. I'm not a kid that I will now be pushed around to accept an item whether it is good quality or not. Anyways , you are the boss because my money is already with you already but I can assure you are losing one of your loyal customer of more than 8years. Do as it pleases you & let see who win ultimately . You win the battle but you will loose the war. What awesome way to engage a customer! Mackson
My experience ordering from Jumia has always been great. Some products are more expensive than average but tech products are well priced. You just need to read reviews and make sure the package is intact until you're sure everything works perfectly. I recently bought a rechargable fan that wasn't working. I returned it within 3 days. They fixed it and returned it to me within a week.
I am seller in Dubai.I am ilyas from SEB ELECTRONICS TRADING LLC- DUBAI.Before one year, i sell goods on jumia and goods collected from us, unfortunately customer cancelled it. Yet after several reminder. Email and wp chat, still neither the dubai logistic department return product nor paying money for the list product.I have provided all documemts.Really very upset, Make sure BEFORE SELLING GOODS ON JUMIA.NO ONE INTERESTED TO RESOLVE IßUE.RESPONSIBL CONTACT IN DUBAIMR. TAHA.
The app is good and working well, but I can't recommend Jumia to even my worst enemy. Their service is very poor, and they send old used, and broken items to their customers. If you don’t want to go through the frustration and HBP over your own money, better avoid purchasing anything through Jumia. They are very irresponsible, careless, and have a scam attitude toward their customers. Patronise Jumia at your own risk.
Jumia is a scam!!! I ordered an item on Jumia and paid in full through a bank transfer. After keeping my money for more than two weeks, Jumia fraudulently and unilaterally cancelled the order. When I complained, they requested that I should place the order again only for me to check and found that the price of the item has been increased by almost N100,000
Jumia delivery agents are so unprofessional. I ordered an item and was informed that one Okpara was to deliver to me. I stayed home all through and even contacted the man. By evening, the idiot cancelled my delivery without reaching out to me, lying that I was unreachable. I WAS TOTALLY SHOCKED . When I called him again, he said he noticed there was traffic nd decided to cancel. The nerve!!
Jumia was good before until recently everybody just wants to reap from what they have not sown, they now sell fake, damaged, faulty products, they make it look as if they are good when you receive your products you realize it is not good, And when you return with their acclaimed return policy. They will not return your money. I repeat; They will not return your money.I received a brand new laptop and the keyboard did not work, I returned it immediately on December 13, 2023 and up till now, February 7th, 2024 my ₦ 375,000, is still with them. I would appreciate it if anyone could help me with how to get back my money from these people.
I had a terrible experience with jumia,I ordered for hair fringe and bun then wristwatch was delivered, immediately I requested for a refund and it has yet to be done,it is over a month now. Jumia should refund my money ,I even chatted several agents but to no avail,I even visited a nearby branch @ibeshe ikorodu to lay my complaint but I was told to wait for another 5-7 working days before my money can be returned.Refund for order no. 1189871262.
The delivery guy has not called after several days of expected delivery. He was called severally and sent text messages which he read and refused to respond. Jumia has also called off their customer care lines- I was sent an email that doesn’t exist to lodge complaint and a link showing a blank page. Never patronizing them again.
Not enough space to write how crappy this website and its service is.Most of the products are of very low quality, some of them did not deliver, others delivered but the quantity was lower than ordered and then they do not refund you. Some items delivered after 16 days!! Things that I order from Aliexpress sometimes arrive faster.Do not waste your time, energy and money on this trash website.
I had the worst experience with Jumia delivery agents. THEY are so unprofessional, no value for time . I followed up with hem for my delivery from morning till evening and they ended up cancelling my order . I contacted Customer service but it was futile .. Jumia 's service is terrible and I would never purchase or them .. Delivery service poor. Customer service poor ...
Jumia is basically a Lagos Business. You cannot make money from jumia if you are not based in Lagos. This is unlike what big online stores like Amazon do in advanced countries. Jumia needs to give all Nigerians opportunity to do business, and not restrict it to where the founders are based.
I ordered twice on jumia all of them delayed for two weeks, I had to keep texting them yet nothing. The dates they give for delivery are fake, the customer care live chat takes time to respond and they just cut you off without knowing if you're done or not. Very poor app and delivery skills,I would never use it again.
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- Score: 2.4 stars
“SCAM ALERT! You will be scammed.”
SCAM ALERT! You will be scammed. Don't expect that your order will match the description and don't expect to get a refund if you make a return. Stay away from Jumia! You have been warned. Tip for consumers:Scam Products used:Gas Cooker Service Value Shipping Returns Quality
“Horrible experiences - not once, but twice”
The first time I ordered, the agent asked me to pay into his account. He claimed the Jumia account was not working. I refused. Instead I looked for an account number to pay to but could not find one. I tried calling the different numbers on the website, both do not exist. Agent left with my product and I was told via the online chat that my order would be resent. An hour later I got a notification that my order was cancelled. No explaination. Again I used the chat and was told to place a new order. I did this and paid immediately via transfer. My order was confirmed. Then the next day my order was cancelled again. When I asked the agent on the chat why they said 'logistical issues'. I suspect the agent responsible for deliveries in my area is refusing to deliver because I would not pay into his account. I now know why everyone always says Jumia is a scam Products used:None - all orders were cancelled by Jumia Service Shipping
“Great online shop”
Jumia online shop is very reliable if you need quality dresses, phones, electronics and many other products. They deliver promptly too. Only issue I have with them is that their delivery fee is quite high. Aside from that, you will have a great shopping experience with them. Tip for consumers:Always order your products way before you need them. That way, you won't be bothered about the delivery date Products used:Electronics
“Worst experience”
The app is good and working well, but I can't recommend Jumia to even my worst enemy. Their service is very poor, and they send old used, and broken items to their customers. If you don't want to go through the frustration and HBP over your own money, better avoid purchasing anything through Jumia. They are very irresponsible, careless, and have a scam attitude toward their customers. Patronise Jumia at your own risk.
“Awesome service”
Have been shopping from jumia for a very long time and I must say that it has been a very good experience so far well I must compliment them on refundment of money if you not satisfy with your item The negative side about them is that must seller deliver a total different item compared to the one being advertise on their store Tip for consumers:You can save more money when you pay with their jumiapay app Products used:Home improvement items and fashion items Service Value Shipping Returns Quality
“Customer service”
Jumia have one of the best customer size for an online store, even their physical store is wonderful, I had issues with a product of thier vendor and they collected it, inspected it and refund me my money immediately
“Jumia is definitely the site you should visit for online purchases.”
Jumia is an online purchasing site which deals in all kinds of goods, beauty and fashion goods, electronics, etc. Payment is done only after you must have confirmed the quality of your product upon delivery. To be able to place an order, you just need to get yourself registered for free, then you can enjoy the online shopping. Yes! It is that easy and credible.
“Satisfying the customers and getting your gaun”
Jumia has actually done a lot of advantages to the world economy. You don't now have to go to the physical market to get your products. At the tips of your hands you can order from jumia. Jumia would have received my 5stars rating if their products prices are moderate enough. They should know full well that there are now many e-markets. And if care is not taken, they make go insolvent
“Poor delivery and feedback process”
I placed an order on Jumia and accidentally selected the wrong delivery address. I sent them an email to let them know I'd like to change the address but it was not changed. The delivery agent called me and I told him that the address was wrong but he delivered it there(my former office) to a former colleague without my consent. When I emailed Jumia to complain, they took the dispatchers word over mine and closed the ticket. I wrote them again but was ignored. Since then, I have been shopping on other online sites. I was terribly disappointed Tip for consumers:Just avoid them Service Value Shipping Quality
“Was once awesome.”
Was awesome in the past until they started doing experiments with customer's money. This is making it a week plus they deducted money from my debit card for an order they said was invalid. Would give them a few more days to refund me before taking further actions. No serious business performs experiment(s) on a live website. Test and new features were supposed to be tested on a development console and not on a live website.
“Worst customer service ever. Service is delivery is appalling”
Ordered an item, got series of email and text stating that the delivery agent will call me. Waited a whole day and did not get any call. Called the delivery agent number and it was switched off. Later got a mail from jumia stating "failed delivery order" with no further explanation. They posted a supervisors number that I can call but it was also switched. This is the worst treatment that one can receive from an eCommerce business. No to jumia!
“Excellent but a bit too slow”
I would like the delivery to become fast take a week to receive his package this trouble, and product quality nasco and other are a little worried about the cost the service is doing well these most important Tip for consumers:Given critics also important friends Products used:Machine à café nasco Service Value Shipping Returns Quality
“Relevance of online trade.”
The increasing number of sites similar to Jumia.com tell of its profitability to businesses, especially retailers and relevance to the regular consumer. It just goes to show how the need for the traditional shops and stores will be dispensed with within the next few years.
“Jumia sales Bad and defective product”
I bought Valem Phantom Z+ 4GB 64GB Android 10.0 from Jumia. The device was tested a week later because I was not around when it was delivered, but fail to work. The device has no life in it, Power On not working, even when you plug it, no sign of charging. Infact it look like an empty device, defective from factory. Jumia refuse to take it back, even to investigate and show concern, they did not. I just threw away 65,000 naira without apology. Moreover, all the bad review I wrote about the device, Jumia fail to post it. They screened it out, meaning most of the review on product found on their site are not real, they only post positive review. This is an intentional act to defraud Nigerians. DO NOT BUY FROM JUMIA nigeria Tip for consumers:Please do not get a product without testing it. JUMIA quality control is next to ZERO. FAKE PRODUCT every where Products used:Power bank Service Value Shipping Returns Quality
“I hate it”
I bought the Nima blender, it doesn't blend smoothly, is way smeller than it looks in the picture, is not worth the buy at at all, jumai's products are fake, I will never shop on jumia again, it's so annoying they don't put up the real ratings from customers, I consider that a fraud.
“Bad experience”
I ordered for 4 HP cartridges. They turned out to be fake. No ink. They sent me already used and empty cartridges. Unbelievable experience from Jumia. Tip for consumers:Can not believe Jumia has such things. Very unreliable Products used:HP ink cartridges Service Value Shipping Returns Quality
“Very poor services”
I ordered a garment from them, which should be sent to me within two weeks but which did not come back until afterwards and it was not the model ordered.
“Zero customer care services”
You can ONLY CALL TO ORDER not CALL when something is wrong with your ORDER. So many things is wrong, from them cancelling to not cancelling on time, to returning your refund to their wallet(jumia pay account), to their vendors not having an item yet advertising it, to them bringing dented items without checking. I AM TRAUMATIZED BY JUMIA. I wish I rate them ZERO You can shop fashion items but NEVER MODERN KITCHEN GADGETS Tip for consumers:None cos Jumia customer care service don't even know if their vendors have an item or not. And you can only call them to make orders Products used:Blender and clothes Service Value Shipping Returns Quality
“JUMIA IS A SCAM”
Never buy perfume on Jumia, I bought a pair of Brut deodorants on their app, what was sent was absolutely FAKE pair of deodorants I've ever seen, despite titled as original. When I tried to write a review on the item, it just wouldn't display. The "request return" button kept failing and displaying "we're experiencing technical difficulty" JUMIA KENYA IS TRASH, BUY FROM THEM AT YOUR OWN RISK! Tip for consumers:Never buy anything from JUMIA!!! Products used:Bought a deodorant, ended up dumping Service Value Shipping Returns
“Great place”
Jumia is a great place to feast your eyes as it has a lot of items that meets your eye. However you must note that some items May differ in real than what you had in mind.
“Jumia cannot be trusted and do not deserve your business”
The foundation of any business transaction, online or in person, is trust. This review captures how Jumia lost its trust in our eyes. My father, who is an avid coffee drinker, recently purchased a brand new coffee maker (RUSSELL HOBBS BUCKINGHAM 1.25 L FILTER COFFEE MACHINE) to replace his old one on Jumia's online platform. His order arrived but to his utter disappointment, the delivered contraption was a mere shadow of what was advertised on the Jumia website. Several external segments of the coffee machine had glaring rust damage (see pictures attached). The root cause for the rust is non of my business. What's clear however is that no customer should be culpable for a company like Jumia's negligence. This fact is apparently not clear to Jumia's customer service. The few interactions my father has had with them always ended with the fact that this product is now outside Jumia's return window therefore, absolving themselves of all responsibility or wrongdoing. Jumia, riddle me this: Is it your policy to ship defective products to your customers? Is it also your policy run false marketing campaigns on your e-commerce platform? The listing for this coffee machine certainly didn't display pictures of this rusted piece of crap you shipped to my dad. I have personally never patronized Jumia's services. Based on this experience so far, that day will never come. In conclusion, Jumia first caught my eye when it was being touted as the Amazon of Africa. Clearly, Jumia is a far cry from this lofty ideal. If your customers cannot trust you, how do you expect potential investors to rely on your ability to deliver value? It's no surprise your stock (JMIA) has performed poorly in the last 1 year. In summary, Jumia cannot be trusted and do not deserve your business. Tip for consumers:Don’t use Jumia Products used:None Service Value Shipping Returns Quality
“M4 wrist bands”
This fitness band is rubbish please do not buy it does not monitor heart rate or revive messages or calls it just a band Tip for consumers:Not everything is the image there Products used:None Service Value Shipping Returns Quality
“Worst app ever”
I had high hopes when I first started using Jumia for their online shopping services, but my experience has been nothing short of a nightmare. Jumia's service, particularly Jumia Food, has been utterly disappointing and frustrating. Firstly, I made the mistake of paying in advance for an order on Jumia Food, and I deeply regret it. Not only did they deliver the wrong items on numerous occasions, but there were also instances when they failed to deliver anything at all. Despite their blunders, getting a refund from Jumia has become an impossible task. They seem to have no intention of honoring their refund policy, leaving me feeling cheated and taken advantage of. Additionally, I subscribed to Jumia Prime for 12 months, expecting smooth and seamless deliveries without any extra charges. However, to my dismay, they canceled Prime service midway without any valid reason, and to add insult to injury, they didn't even bother to refund the remaining amount. It feels like they simply took my money and left me hanging with unfulfilled promises. The Jumia app itself is a frustrating mess. Their customer service is non-existent, making it nearly impossible to resolve any issues or get the assistance you desperately need. It's disheartening to witness such blatant disregard for their customers' satisfaction and concerns. I strongly advise against dealing with Jumia and their unreliable services. There are far better alternatives out there, like Konga and Jiji, which offer excellent customer service, competitive prices, and reliable deliveries. Don't fall for Jumia's deceptive marketing; they will only disappoint and deceive you. Save yourself the headache and choose another platform for your online shopping needs. In conclusion, my experience with Jumia has been nothing short of a disaster. I regret ever trusting them with my hard-earned money and won't be making that mistake again. Jumia needs a significant overhaul if they ever want to regain the trust of their customers. Until then, I strongly caution everyone to steer clear of Jumia and explore better alternatives for a hassle-free shopping experience. Service Value Shipping Returns Quality
“Delivery”
Jumia delivery guys are playing with me, it's like I'll request for my money, almost a week now they've received my product and refused to deliver, thank God I peacefully went to slot to buy my phone after I advised myself not to buy from jumia. Tip for consumers:Don't use pick up stations and don't buy wares that are breakable, nobody cares about the safety of your product, packaging is whack. Products used:Powerbank
“Horrible”
Scammers in everything and in all ways Useless by all means I am never ordering from Jumia again I already deleted the app Tip for consumers:Dont Products used:None because it was Christmas decorations after Christmas Service Value Shipping Quality
Is jumia.com.ng a Scam? Share Your Experience
How did you find this company/page? Online ads, suspicious Facebook advertisements, Instagram, email? You can help out many people today by commenting below.. Is jumia.com.ng a scam? If you interacted with this website, what score would you give it? Please share your experience below by leaving a review. Now, let's look at some powerful fraud prevention tips.
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