Is joyfolie.com Legit?

First let me say the sizes are all over the place. Second, their return policy stinks. I ordered a dress for my daughter in her usual size and it was huge. I already paid $9 to get it shipped to me. If I returned it, it would cost another $9 plus $9 shipping on a different size. They have also recently added an $8 restocking fee. That’s $35 (although they didn’t have the restocking fee at that time so actually $27) down the drain so we kept the dress and by the next year it fit perfectly so I ordered another dress in an almost identical style in the same size and it fit 6” larger all over. It was wildly different! I thought they sent us an adult size at first. I wrote a few emails to customer service because I wanted my money back but I only got automated replies so I was stuck with returning the dress for store credit. The next dress I ordered was very short and wide so I had to return it too. This is like playing poker and I’m losing a lot of cash. This time I contacted customer service through the chat and they said they would refund to my original payment. I got excited until I started asking questions and discovered she just meant they would give my store credit back to me. Bottom line, I don’t recommend their kid’s clothes for slim kids or for people who care about consistent sizing.

Buyer be wear! Absolutely will NOT give you your money back. I bought a dress for family photos and it had runners in the material! Set it up for a return …nope they were going to ship me another dress. I did not ask for another dress! I needed to return due to only needed it for pictures so due to time… needed to look for another dress! I explained this to them and they insisted on a store credit! They said that this was in their policy. (I sure did not see anything about this when checking out) So they kept my Money…it seems extremely shady to me! All you have to do is credit my card! But instead I was forced to purchase More Low Quality clothing…got the large Henley short(I usually wear a medium) it fits like a small! And the bralette is a very scratchy lace! But I does not matter to this company! They want you to just keep trying and paying for shipping on their very cheap clothing. Honestly thought it was a safe place to order due to their marketing…. And being in the US. DONT BUY HERE!

It’s not that Joyfolie is a scam per se, since you do get the items you pay for and they do look like the photos. But their shtick is that they artificially inflate the prices so high so that they can run sales & discounts that make it seem like you’re getting a good deal (most retailers do that)—and then their fine print is that you can’t return and get your money back for any items you got via those “discounts”. You can get store credit, but only within a very short window of time. You also have to pay a decent amount for the return label. The issue is that their sizing is incredibly inconsistent, so even though I’ve gotten some good stuff from here, I’d say it’s too much of a gamble to order from them because an item doesn’t fit right and you got it “on sale”, you can’t get your money back and the return process is such a hassle.

Unique clothing. Sizing was perfect and Quality was fine. Delivery to Ireland was within 7 days, which came with a customs charge (but that was expected).Received a small free personal gift which was really nice. Will def order again

Clothing is cheap, there were frayed loose strings all over dress I purchased, the sizing is awful and not accurate and guess what you can't return anything. I have never heard of a company that only sells online not giving refunds for completely unworn items a day after they were received. This company will be out of business in no time. Their return policy is very vague and not clear, not to mention what online apparel company would not refund unused, unworn returns. Karma Joyfolie, you guys will be gone soon.

Expensive dresses for the quality. Frey and sting everywhere. The return policy is terrible. If an item is unworn and unused they need to have a better policy for returns.

I don't think I will ever shop here again. First time and last time. I have yet to hear back from customer service about help with my returns since my items do not match the quality shown in the photos they have on their website by a long shot. My Seraphina sweater came damaged (it's a chunky knit sweater and there were lines and poor knitting throughout the whole garment). The button holes on the Rehanne set were also machined so poorly the buttons would not fit through their holes without a struggle, I was afraid to rip it because the material is so mediocre. Also- their return policy is very strict and YOU have to pay the cost to return it which to me says STAY AWAY they're aware of what they're doing. Everything is Free People prices for Walmart quality.

Customer service is okay, but they don't do free returns or exchanges. It makes it a hassle when you need to return an item. You'll be paying about $20 in shipping fees to return your purchase and to get your size exchanged. (About $10 just to return your item, and if you are exchanging, they will charge you yet again for the shipping.)So, just be very sure about your order before purchasing. I assumed that free returns and exchanges were ubiquitous now, but they don't have them at Joyfolie. My fault for not reading the fine print.Clothes are cute, but not very sturdy in construction. I bought a dress and the zipper broke as soon as I tried it on. Thankfully they gave me store credit when I sent in photos of the defective garment, but in the end, it just wasn't really worth it. Unfortunately, I would not recommend purchasing from Joyfolie.

I was intrigued by their beautiful clothing and the offering of a summer sale. As a first time customer, I carefully read their sizing and ordered 3 pieces. Two items did not fit my body shape correctly, the third was not as vibrant as photographed. When I went to process a return, I discovered, 4 clicks deep, the following return policy:We provide refunds on full-priced merchandise that is not discounted by a promotional code, coupon code or special sale pricing ending in $0.99 or $0.97. All eligible returns must be received within 30-days of purchase. Please review our Return Policy for more considerations.So my first time purchase, tempted by their astonishingly good sale, basically bit me in the butt as I cannot return for refund. Not really interested in a store credit, as companies who bury their policies so deeply and whose policies don't really reflect industry standards don't deserve my money.Tip for consumers:Their return policy is EXTREMELY limited. Be sure to find it (many clicks deep in the site) and read it thoroughly.Products used:None - The distressed jeans distressed further when I sat down. The top pulled at the buttons even though I ordered based on the measurements provided (I am busty). The dress is ok, but not thrilled with the color in person