Is jolynclothing.com Legit?

This company does not make swim suits for women with large bust sizes. Their sizing guidelines are way off, they take a long time to process an order and ship and then penalize you for returning anything that does not fit. I lost $15 on a return that I did not wear, shipped back immediately and now have to buy the top in another size hoping it fits so I have a matching top to my bottom. I will do this once and then never buy from this company again. So disappointing.

There is no customer service telephone number. You can contact Jolyn via email only. Shop app took over the payment with my old address when I clicked to purchase. There is only an email address under Contact on Jolyn's website.. I sent an email and I sent a message via Instagram for delivery address to be changed immediately. . I got an email after five days that the swimsuit was shipped already. No logistics, no customer service! Poorly run business!!! I wish I could review the swimsuit. I never received it.

I love these suits! They are cute, comfortable, and can be worn for any event. One of my suits did get damaged, and so I emailed Jolyn...They responded within a few days and sent another suit of my choice free of charges! I highly recomend Jolyn swimwear because they are suitable for both racing and everyday swimming! Thank you Jolyn!

Our local junior lifeguard program orders team suits through this company. This is the second season we ordered through them and both experiences have been poor. Last year the sizing was way off - too small for my tiny 9 year old. This year I took a chance with the sizing but I still haven't received any information on the shipping despite ordering almost 3 weeks ago. I can't seem to track the order without shipping info. The tournament season has started already and I fear it will be over by the time the suit arrives. I doubt I will order from them again next year. Will just buy a plain suit and the logo added locally.

I am extremely disappointed with the customer support I received from Jolyn. Initially, they agreed to provide me with a refund for a damaged product, which gave me some hope that the issue would be resolved promptly. The bathing suit top had a hole right in the center of the suit seam. However, after that initial agreement, the company completely ghosted me.Despite numerous follow-up emails and attempts to contact them, I have received no response. It has been 2 months, and I am still waiting for any acknowledgment or resolution. This lack of communication and accountability is unacceptable and incredibly frustrating.I expected better service and professionalism from Jolyn. This experience has been highly disappointing, and I would caution others to be wary of their customer support. I hope this review helps others make informed decisions before purchasing from this company.

This company charges you money just to return an item, PLUS the shipping back to them (not an option to do your own postage). With so so many companies out there that have quality products that DON'T charge for returning and make it much easier, I wouldn't buy from this one ever again. Customer service is bad and I should have done more homework before I ordered. We will see how long it takes to get my refund.

I ordered a suit back in April, to which I exchanged for a larger size because their size guide was wildly inaccurate. Upon receiving the newly sized suit in May, I decided to return it for a partial refund but the refund never showed. I'm out $53 bucks and have nothing to so for it. I'm really disappointed in the way the business has been handling these situations and it's clearly been an issue for years.

Jolyn swimwear rocks! Their suits fit great, last long, and look awesome. They've got tons of cool designs, and colours. Plus, their customer service is top-notch. I recently mixed up my ordered and their team got it sorted out within a couple of minutes. If you want great swim gear, go for Jolyn!

I ordered suits on March 3, 2024...never received them but the full amount $158.08 was taken out of my account. I have emailed customer service SEVERAL times with the order number and NO REPLY. This is bad customer service, and I am ready to go one step further to get my money back.

Swimsuits are probably fine, but ordering from them is terrible. My daughter needed a new suit for her lifeguard job. We ordered is almost 2 weeks before she needed it. Shipping was over $12 and it didn't arrive on time. Asked for a refund and was charged over $5 to return it to them. Out $17 because their shipping is terrible. Never again.

The sizing was completely off. I should have bought a swimsuit 3 sizes up. I returned it hoping I could exchange it or get a FULL refund, but that is not possible. I lost $14 returning it, which made me not want to buy another suit. They need to figure out an exchange policy or just give the full refund.

The bottom of my daughter’s bikini got pill in only after 5 wears, she didn’t sit on concrete/rocky pool, rubbing against lane dividers, leaning against the internal surface of the pool or anything like that!Pretty disappointed as they are very expensive so you will expect good quality

I used to be a loyal customer because of the quality of the bathing suits, but not any more. The customer service is so terrible, it's not worth the trouble! I sent a return for a refund (in the original packaging, as requested), and 6 weeks after their warehouse received it I still haven't been refunded. Completely unacceptable!

I placed 2 orders and was waiting for my suits. Nothing from the company - I then contacted customer service - such strange timing...as I was chatting with customer service, both of my orders were cancelled 10 days after having placed them. How can you accept an order if you can't fulfill it? This is the SECOND time this has happened. Buyer beware...just because you place an order, like one does with normal companies, there is NO guarantee that it will arrive. Totally untrustworthy.

I love all of there swimsuits and have been consistently happy with all of the things that I have purchased. Their suits fit great and are super cute! I love the wide variety of colors and patterns and the different styles. Thanks Jolyn!!

Terrible experiences all around. First they lost my package, and refused to refund me for the expedited shipping costs. I then reordered using store credit, but the sizes didn't work out, and returned them via USPS. It's been a month since I shipped the items back, and I haven't received any updates on my store credit refund despite following up twice. They say they'll get back to you in 1-2 business days, which is obviously not true.

I’d give no stars if I could. I am currently experiencing the same issue tons of other customers are experiencing with the refund “delay”. PLEASE do better, Jolyn. Your swimsuits are great quality but your accounting department is severely lacking. I am also short of at least $75 in my bank because of you guys. Please do better, please.

Jolyn has terrible customer service!! My daughter and I processed two separate returns back in October and still have not received our refunds two months later! I have sent several emails with no resolution. Very hard to find a phone number, finally did and left a voicemail with no return call! My daughters love their suits, but we will not be ordering from them again! This is not acceptable service. Buyer beware!

UK purchase. Ordered 2 costumes with different fabrics. Also bought two different sizes as never purchased from Jolyn before. Paid £11 per costume in shipping. No choice in delivery just a very expensive delivery cost. Both costumes are poor fitting and fabric does not feel nearly as good quality of some of the other brands. Every other of the many costumes my daughter has is one or other of the sizes I ordered so it’s not like I don’t know what they should fit like! As stated by another reviewer, I then had to pay £9 per costume to return. All in all a very expensive mistake and I will not be ordering from Jolyn again.

You have to hit one star to make a review.This company is a scam. There is no customer service phone number.The only way to communicate is via an email with customer service in the same country where Jolyn is located. When you send an email to customer service the response sends you back to the Jolyn website. Buyer bewareIf your a Pro Surfer why would you want to be involved with a company that has no care,respect, nor customer support for its customers??