Is jill.health Legit?

Medication was delivered efficiently and the instructions were easy to understand. I started in October 2023 and I'm now at my goal weight of 110 lbs. My triglycerides are WAY down and my overall health is very good. I experienced almost no side effects, and the communications with the doctors and pharmacists was excellent.

Jill health is so convenient, to have a physician, pharmacy and medication delivered with auto refills. They are always there for any questions I may have, the whole team is great

I am generally pleased with the service from Jill health. All the initial contacts were great. I have been on the program since early May. Like others, I have a hard time understanding why there is a $60 monthly fee. I have had 1 meeting with a dietician since approved for weight loss program. My weight loss is much slower than I expected, but I am losing.

I’m disappointed with the weight loss program at Jill health. You’re charged $60 a month for nothing - there is no follow-up, no check-ins. A few pre-recorded programs and a monthly prescription (billed to you or your insurance on top of the $60) does not justify the monthly fee

I think Jill Health is a great service. I use it for my weight loss needs and I find the physician, pharmacist, and customer service to be very helpful. I have been using Jill Health for over 18 months and I highly recommend.

They don’t mind billing monthly fees on time, but rarely answer emails. They don’t complete follow ups in a timely fashion, if at all. There are serious side effects to the medications they use if you are not weaned properly. They don’t prescribe regularly. Buyer beware it’s been almost three months since they last renewed a prescription for me. I got seriously sick from not being weaned properly because they simply failed at doing follow up appointments. There’s no automated way to cancel. You speak to a bot, who emails their team, who never responds. Yet they keep billing you monthly. Been occurring monthly for six months. Last prescription renewed January 7th, should have had follow up prior to March 7th and it’s June. Requested cancellation in April as this same thing happened last follow up too.

I have no family doctor and I’ve been on the waiting list forever. I’ve been with Jill Health for a year now. Jill Health has their own physicians who recommended which weight loss medication would be best for me after my blood work and consultation. They require blood work regularly as well so they really are out for your best interest. My prescriptions arrive from Ontario fast (I’m in BC). They handle my insurance and let me know when they are charging me for the medication. It’s a real easy painless process! They also offer dietician services, I haven’t used them yet but will when I need to.

I have been using this service for over a year now. I have found it to be so helpful to be able to receive a prescription online. The service was easy to use and very convenient. My prescription was delivered right to my door. It doesnt get better than that. Thank you Jill Health !!

At first I thought I didn't need the support to be in a weightloss program. But after going through the process and working with the people at Jill Health their services are definitely worth it. They have asked for my consent on everything, shared lots of tips and tools and want you to continue your weightloss journey in a healthy way. I was skeptical thinking it was a money grab but after reviewing all of the information and having my questions answered right away, I'm glad I went with Jill.

When I started with the company last year I found it to be a little unreliable, but I did understand there were medication shortages. Since January I've been on auto renew and everything has gone really smoothly and I'm happy with everything.

I like that the service exists and find the nurse practitioners are very helpful. I have also taken advantage of meeting with the dietician which is included in the monthly fee of $60. I am followed much closer by this clinic than friends of mine who take the same medication via their family doctor. My blood is monitored every three months. what I do NOT like is their pharmacy team. They are constantly making errors when it comes to my benefits and this last time has caused me to not have my medication in time. They claim an oversight on their end...how about we not make mistakes when it comes to medication?? I am considering moving to my family doctor at this point because of the pharmacy team.

Appreciate that there is a portal like this that offers medicine with no judgement. It is fairly easy to use, but don't love the monthly fee on top of what you pay for medication. Especially as my health benefit provider has informed me that JHealth charges a great deal more for the medication than it trades for if I were to get it through the public health system.

Terrible customer service. Started May 2023 and for 8-9 months, the customer service was terrible. Don't sign up for automatic renewal like I did, as they had withdrawn double a med cost in a month because no one checked that I'd already been charged. Various times I'd ask a question and no response for 4-5 days, until I kept chasing them. Terrible service for a monthly cost of $40 that you have to pay. Seems to have gotten a bit better in the last few months but was so frustrating. Very expensive.

I have had food noise in my head all my life and it is finally quiet. I can’t tell you how much of a relief this is. I knew it was bad but until it was gone I didn’t realize just how much of my day was spent thinking about food and arguing with myself about it.

So thankful I found Jill Health for my weight loss treatment. They did comprehensive assessment and were able to prescribe the medication that was right for me. They filled the prescription and shipped it to me at no extra charge, and I would receive it within 1-2 days. It was always packaged with an ice pack and my medication would arrive still cold as required. They were there for me when I couldn’t find a family doctor after my doctor retired. I stayed with Jill Health until I finally found a new doctor in my city, after 12 months of searching. Jill health is a wonderful option at a time when our healthcare system is so stressed and unable to meet the needs of all patients requiring care. My thanks goes to the team at Jill Health!

Horrible service. Lack of health care support or customer support. If you think you will ever speak to a health care professional or someone who remotely knows what is going on, you are very wrong. Be prepared to hand over large amounts of money for expensive medication to people who have no business of being in this line of work.

The experience was difficult at first because it was hard to get everything lined up as I’m not very good with technology. But once that hurdle was surmounted (I was determined) and I was able to speak to somebody on the phone The weight loss program was instigated and I am happy to report that I have lost 20 pounds in the four months and I’m not having the cravings that I have always had in the past when trying to decrease my carbon and sugar intake. They have vanished. Although I would like to lose another 10 pounds I realize that I will have to focus more on exercise and better eating habits. As I am 69 years old, I have spent a lifetime doing that and it was only successful for short periods of time and then I would always go back to my old ways and gain the 25 to 30 pounds back . This process has been “painless” once it was implemented. It is expensive for me ($368 per month) but worth it. When I think of the thousands of dollars I have spent on weight loss programs that didn’t work (or last). If I hadn’t had to go through the very present challenging, weight loss efforts I may not have known that I needed a good exercise and diet regime in addition to this medication.The experience didn’t occur on a day (which is the only option below) It occurred over the last five months (Mid March 2024 to mid July 2024)

I signed up, had a group introductory meeting. Blood word assessed quickly but I didn't qualify- which is fine. I've reached out a few times to ask questions regarding my $40 payment (which I assumed I'd be getting back or not be charged since I did not qualify). Crickets - not one response! This is not professional and I am so disappointed.

Unfortunately a poor customer experience. No way to contact them except through online forms or a chat bot, and they didn’t act or respond until I paid a fee a second time. Scattered emails came in across two platforms with varying responses. Will not be pursuing, they have granted a refund for my second payment, that I am awaiting.

The initial appt and chat with a NP was fine but now all correspondence has stopped. My prescription was given July 21 but I've heard nothing now on how to fill it or if I need more information. I've reached out several times to the chat, medical chat, email etc and nothing. Very frustrating to pay $40 a month and not hear anything. Not sure if I need to just cancel as I'm extremely frustrated