Is istyle.ro Legit?

I recently had a deeply disappointing experience with iStyle.ro, one of Apple's PREMIUM authorized resellers in Romania. I placed an order for an Apple Magic Keyboard for iPad Pro 12.9" (5th generation) White, INT layout. Unfortunately, I mistakenly ordered the wrong model and needed the version for the iPad Pro 11".Despite contacting iStyle.ro immediately to request an exchange, I was met with a frustrating lack of flexibility. Initially, they were willing to make an exception but later refused to assist because the plastic foil on the box had been removed, even though the product had not been used and was still in its original packaging.As a customer, I am deeply disappointed by their rigid policies and the poor customer service. This experience is particularly disheartening given Apple's reputation for prioritizing customer satisfaction and providing exceptional service.I expected better from an authorized Apple premium reseller and hoped they would uphold the same high standards of customer care. Unfortunately, this was not the case.I cannot recommend iStyle.ro based on my experience. Their lack of understanding and unwillingness to assist with a simple exchange has left me extremely dissatisfied. I hope they reconsider their policies and improve their customer service in the future.

Like others said, website is down most of the time, and there is no such thing as phone customer support. I've only placed an order with them because they were the only ones with the product I wanted (an Anker videoprojector). At least they seem to respond pretty fast on email.

Worst experience ever. Nobody answers their phone and no matter how many emails you send no one replies. Don't EVER use them to buy ANYTHING apple. I just wish the real Apple would come to Romania instead of these major let downs who don't care about their customers and only care about themselves. The employees themselves take money from customers to bump them up the pecking order when ordering a product from the shop itself. This retailer should be closed for good.

Place two orders for iphone15 on 16th of SEPTEMBER, one arrived two weeks later (three orders between my orders), the other one is still not here. When I asked for updates via email they said that new batch will arrive and the phone will be delivered three weeks ago. Today, I called and waited for two hours and no answer.

"Online Stock" is not actually 3-5 day delivery stock; They will display the store stock on the online stock and make you think it's a 3-5 day delivery, when in reality it's 30 days. Straight up dark pattern. When contacting them by email (twice), I got response after a week, ended up contacting their phone number where I was told it will be up to 30 days. Cool...

I can’t even begin to describe the Poor costumez service. I ordered an iPhone 12 mini form their site with delivery. Although on the site it said it was available, after placing the order they Told me it’ll Take up to 2 weeks to deliver it to me. I DO NOT RECOMEND ISTYLE!

Company is Fraud. I ordered 2 pairs of shoes from them and received 2 pairs of complete garbage that should be disposed of. The company refused to give me address so I could send these back. Send them few emails without any response. Company scamming people for money. Be aware and stay away.

This is the worst Apple authorized service provider in the world. Their support asks for money for everything. Oh, do we have to call Apple for you? We will charge you $100. Do we have to back up your files? We will charge you $100. Do we have to talk to you? We will charge you $100.I don't know how Apple, which has such great customer support, has partnered with such a cheap company. They are literally thieves that have no idea what they are doing.If you have an Apple product in Romania unfortunately you'll have to deal with these guys. I hate it, I hate that Apple doesn't have a proper authorized service here but these jokers.

Happy with the store. The only thing I can add.. this is something that Apple has been delivering 512 gb models for an extremely long time...

Orders take months to arrive. Nobody replies to my emails. When I call them, I have to wait 60 minutes until someone picks up the phone.

Nice stores and nice staff but prices are huge and they keep your phone forever in service.

Always offline site and the customer support doesn't respond to requests