Is ilovedooney.com Legit?

I paid for 3 day shipping , it arrived on time. Got my bag last night. It is better than expected..I love it.

I have probably purchased 5 or 6 purses from Ilovedooney.com. Every one of them has arrived in pristine condition. In one case the backpack was smaller than I expected. IloveDooney.com had actually listed the dimensions but I had neglected to notice. I returned the bag (in unused condition). I was refunded my money. I will purchase from them again. I recommend the site to others all the time. Delivery times are not exceptionally fast but not unreasonable. We are too use to Amazon delivery almost as quickly as you order.

Everything arrived wrapped in plastic in new condition and I had an option to get 3-day delivery so I couldn’t comment on the normal free shipping wait time. People are complaining about the return price, it never indicated free returns. Also someone complaining about the time that customers service is available, it’s pretty normal for companies to be available only on M-F. Of course I haven’t had to return an item so I don’t personally know the process but them reviews were just ridiculous.

How sad…pathetic actually. I bought a tote and paid over $200 for it alone…I also purchased several other bags which was well over $1,000. Let me assure you that customer service is NON EXISTENT!!! Tge bag I am referring to which was the Pebble Grain Medium Russell is junk. Not even one month…three weeks precisely and I noticed the black leather handles were fading. I go to speak to customer service who tells me they no longer replace bags…merely repair them. Who wants to pay that much money for something that is poor quality and you can’t get a replacement even though it’s defective within 3 weeks???? And the lady was extremely rude. DO NOT BUY!!!!

The order was delivered very fast and the purse is beautiful! Came exceptionally wrapped.This is my fourth Dooney and Bourke purse. Always buy them in person at the Dooney and Bourke outlet store so this was my first purchase on line at ILove Dooney. No difference than the outlet store. Great purses and the best zippers in the business!! My new purse is the black Mini Barlow. Perfect size for vacation.

I'm really not sure how I feel about I love dooney. I was loving the bags. Even though there shipping is horrible and the customer service is non existent. I have a bag in repair right now no updates nothing and then when I email them to Check on the status of the process they tell me I have to wait 24 to 48 hours for a response. It's been there almost Three weeks and y'all didn't think to reach out to update me on my status. I'm thinking after this I'm not ordering from them any longer. Get products poor poor customer service

I LOVE DOONEY IS THE WORST COMPANY I HAVE EVER DEALT WITH. IF I COULD GIVE YOU NO STARS I WOULD. 1 STAR IS TOO MUCH FOR THE AGGRAVATION YOU PUT ME THROUGH. THE SAME DAY I ORDERED I TRIED TO CANCEL, YOU SAID IT WAS ALREADY SHIPPED, WAS A LIE. THEN I RECEIVED THE THE BAG YOU TELL ME THERE'S A $10.00 CHARGE TO RETURN WHICH WAS NEVER STATED ANYWHERE WHILE SHOPPING OR ORDERING, WHICH IS A SCAM THAT YOU KNOW YOU ARE RUNNING BECAUSE YOU WOULD HAVE STATED THAT EARLIER ON NOT UNTIL CUSTOMER NEEDS TO RETURN MERCHANDISE. THEN YOU MAKE IT HARD FOR CUSTOMERS TO RETURN BY NOT SENDING QR CODES TO THEM. BY WRITING THIS REVIEW I HOPE I CAN PREVENT OTHER SHOPPERS FROM BUYING FROM I LOVE DOONEY.

I just received my bag today and it is BEAUTIFUL. Order processing time was 3 days. Shipped and arrived one day later than the original UPS surepost tag. I was paranoid reading the Trustpilot reviews that some people feel the site is a scam. I don't believe so. I contacted customer service by chat to check on my order when I saw that after 24 hours they still did not have the package in possession. The chat rep assured me the order was in process and would be delivered according to their standard terms, which is 11 days. I got the bag 5 days after I ordered it. I inspected the bag carefully, all the tags were on, no flaws, wrapped well. I LOVE the purse and I will be buying more from this site.

SCAM, SCAM I purchased 3 items on the 26th of November. I received a shipment of 2 items with a statement indicating 3 items. I immediately contacted, they asked me for pictures of the box ECT. So far, I only received an email that they will be conducting an investigation and not to discard the box. They still have my money and I am at their mercy.

I absolutely love this website. The products are exactly what is on dooney.com with a much better deal on bags and wallets both. They are 100% authentic and in excellent condition. It's mostly just restock items for cheap. I wouldn't have been able to own a dooney & bourke if it wasn't for this site. I love it. Seriously check out their website you won't be disappointed.

I have ordered several products from them, and all have been a great experience. I have received all my items in a timely manner, and have been very happy with the product. One item says it was delivered, but I never got it, could have been stolen from my front door. Contacted the company, they re-searched it, and they gave me a full credit for the missing item. Great company, great customer service will definitely order more from them.

If I could give less than 0, I would have!! Heck, you can find the same stuff even cheaper on eBay, that is supposedly sold directly from them, and you don’t pay for shipping!!! I order something and then called right away to cancel and they told me it was too late!! Now, I tried to refuse delivery, but that can’t happen and I have to pay the shipping back, too. Definitely not the classic company from Stamford, CT, that I used to know!! NEVER. AGAIN.😡😡😡😡😡Oh, and as I was at UPS trying to figure out how to mail it back, be aware, that they are only available M-F 9AM-5PM!!!🤬

I made the order on May 5, 2024. After 5 days the order was still "processing". I try to access the customer service. There is no phone connection on the site. There is only email. I wrote a request to update the status of my order. I did not receive any answer. I waited 3 more days, then started to chat online. I learned from the "automated agent", that my order is"cancelled", due to "item is not available".Today is 12 days, since the order was made.1.On my account the order is still "processing".2.I continue to receive "promotions" and "offers" every day.3.There is no Customer Service. No life person to contact with4. I am not sure, if this is not an AI scam.Good luck to future customers.

The bag I received should have been categorized as a second. There are stripes in the dye all over the bag. Dooney, you have lost way more than you shafted me on. I’m a big handbag person. I’ve bought hundreds of Dooney thru out the years. Never again. They used to care about quality. The bag you just sent me proves you don’t anymore. Don’t buy from ilovedooney!

I had an instant tracking #. UPS sure post to USPS.Worth the wait! Great price. I got the Maritime bucket bag! AMAZING ❤️ Very close to a " LV"! I am a fan of " I Love Dooney"! Thank You!

Scam !!!! They charged 15 to ship the bag which was only 35 and then I had to pay 10 to ship it back ! So I basically gave them a free purse ! Ridiculous! Don’t shop here at all