Is housestay.com Legit?

I absolutely loved the prompt customer service by Chris as he is super responsive and was available 24 / 7, which I found to be exceptional. Rented a home for two months in New York using this service as was pleasantly surprised to see reasonable prices and I'm use to paying high fees on booking.com or other platforms airbnb etc attach a 18 - 20% fee when I rent. All prices on this site were displayed upfront (so no surprises) and the fees were very reasonable..atleast I felt so..two things I really liked..I was able to pay using my bank account so saved on fees and was presented with a lease agreement at confirmation, which helped me feel protected, considering I had to cough up a few thousand dollars! Will definitely recommend to friends...

Had a very interesting experience and Chris was awesome as he helped me navigate the process. A host I sent a few requests to was trying to price gouge me for a 2 month stay in Miami. I emailed customer support and Chris responded promptly. They ended up removing host from their site and hooking me up with an apt in Miami with a great host. Appreciate the company looking out for me. Cheers

Be careful. They are scammers. I spent a month looking for a place to live. It would be better if they cancelled it. / Secondly, every time the owner writes that his apartment is 3-5k more expensive, then you rent it for 5, he says I will rent this apartment for 8k. Just don't waste your time with them.

HouseStay has kept my deposit for more than 45 days and counting despite acknowledging it is due. Also, they told me my credit card fees would be refunded and then said the person left the firm who responded via email and phone approving these fees therefore they wont refund them. At this point they have just disappeared with my deposit.

Chris from Bookings at Housestay was very helpful, responsive and attentive to our needs. We did not end up staying due to COVID19 restrictions but would gladly use this agency again!

Everyone was very helpful & accommodating, even down to helping when I was traveling & needed help with payment info & understanding.My stay was so wonderful & the staff on the rental site were even so supportive & there at any time for me.I can’t say enough positive words regarding Housestay. I’m sure they’ll take good care of you too!!!

I had the pleasure of working with HouseStay to find a place to live under a tight timeline. Justin was very thorough in providing multiple listings to fit my needs, and was very diligent and accommodating. Unfortunately, my plans changed and I was not able to book a property afterall, but I highly recommend using HouseStay and will certainly seek them out again for any future housing needs in Los Angeles.Thank you so much! Tara L.

I've had many wonderful hosts but none have been in the league of Jim Patton. Jim goes above and beyond to make sure his guests have everything they need. 100% reliable. Immediately responsive, friendly, and caring. His motto, "I wouldn't rent a place where I wouldn't want to lay my own head," truly expresses the quality of his apartments. Conveniently located, my apt was within driving distance to anywhere I needed to be. My wife and I have made a new friend named Jim Patton and we can't wait to be back in LA to visit our home away from home.

I'm a tenant at one of the properties HouseStay manages. I've been living at the house with my three other roommates for a year and a half now and throughout our time here, they've been nothing short of amazing. Whenever we need help or have a question they respond on the day of and always have a solution. I'd recommend Housestay to anyone. Such a great service.

HouseStay has been great to work with, they make the process so easy for hosts and tenants! I have only had great tenants come from HouseStay who were a joy to have stay at our apartments.I would highly recommend HouseStay to any host if they are looking for mid to long term tenants without any of the hassle or stress that comes along with it (vetting tenants, collecting rent payments, etc)!!

HouseStay is our preferred agent to help us rent our luxury and high-end furnished units. They provide a high caliber roster of guests and tenants. Billing & payment is a reliable. We highly recommend them!Googe Property Management

My roommate and I had a really nice summer in LA and I would recommend using HouseStay for renting a house to all of my friends. The reservation and the payment were smooth. The staffs were ready to reply promptly. Checking in had no problems, and the local contact was very friendly. HouseStay manager handled all of the issues in between professionally - checking whether everything is still alright.

it was the best choice to rent a house in LA for 3 months thru housestay. the company arranged everything i needed. the agent was quick to arrange anything i needed help with for example, a new mattress. even after the moveout, housestay was perfect in handling the security deposit. thank you.

House we rented was roomy and comfortable. The rental price was appropriate. The staff worked hard to meet our needs. When there are unforeseen issues arise, prompt responses and actions followed. 5 stars!!! Thank you.

Our host and representative from Housestay have been AMAZING. Jared is extremely polite and professional. He responds quickly and always aims to please. I could not imagine working with anyone else. Housestay is first on my list for family and friends when visiting the area. Highly Recommended!

HouseStay was able to provide me with an affordable short-term housing exactly when I needed it and where I needed it. We had to place an employee for a couple months near our place of business and explored many options to find what would be best. HouseStay beat the rest of the competition hands-down. I would highly recommend them to anyone looking for a place to stay. They are very prompt and are on your side in every way.

I just recently used house stay platform for my relo clients for furnished short term rental. So far I had great experience with them. I was skeptical from the beginning but along the road Chris was very helpful with prompt communication, highly responsive and great attitude, accommodated my clients who had the tight budgets from their company. Highly recommend them for short term furnished rental/corporate rentals.

My husband and I had to stay in LA for 1,5 months and we were searching for nice apartments in reasonable price range and good real estate company. I was so glad to find HouseStay, because they provided excellent service (and I need to specify that I'm a very demanding person). They found perfect apartments according to my requirements. We were able to see the apartments before rental.We also had great and frequent communication - fast email replies within an hour and they even answered on my late phone calls (comparing to other companies which could reply email in a few days or not picking the phone during working hours). I had quick feedback on my needs during rental period as well.The deposit was returned to my bank account after 2 weeks as was agreed at the beginning.I'll definitely cooperate with this company again. Thank you!

Chris & the HouseStay team helped my husband & I find wonderful homes between our relocation from NYC to LA. Rather than staying in "Corporate Accommodation", we really wanted to find a place that we could call "home" for a few months and we were incredibly lucky to find HouseStay. Chris went above and beyond, working directly with my husbands HR & Finance departments directly so we did not have to worry. Even when we had to extend our stay an extra month, Chris found a wonderful option for us. The homes we stayed in were lovely, everything we needed was already in place. Communication was excellent, with Chris checking in on us to ensure everything was going smoothly. If you need a place to stay, do not hesitate to get in touch with HouseStay. Highly recommended and would absolutely use their service again. A big thank you to the HouseStay team for helping our move to the West Coast be so comfortable & easy!

I found this company to be incompetent, frustrating, and a bit creepy. I had multiple issues with them from the start- when I rejected a request the first email I received was questioning that and pointing out that the listing was showing available on my airbnb page. Since I had never provided my airbnb link, I found that creepy and invasive and just weird that they had gone out of their way to find it. Round 2 someone inquired about renting and asked to see the place. I immediately replied and told them yes- I was available that evening and the next day- since I was leaving for a work trip Sunday. two days later I received an email from the same guy who sent the creepy "I'm watching your airbnb email" saying I needed to respond to the request. To which I politely pointed out I did. Through this process, I learned that unlike airbnb, its not direct messaging. Both mine and the renters' messages were going straight to the "representative". And he chose what to pass along (or didn't even notice there was a message to pass along...) When we finally (after an entirely unnecessary amount of back and forth with a middle man) decided on a time for them to come see it, I was informed a representative from Housestay would meet us there. What? To babysit? To make sure we didn't make any secret deals on the sly? The best part was, apparently the renters were planning on coming at 11am and then were told the time was changed to 1pm- which wasn't a time the wife was available. When I met the husband and he apologized that she wasn't there and said she had planned her day around the "original" time of 11, I was dumbfounded- since I told the company anytime between 10-3 worked for me. Basically, the timing was all arranged for the convenience of their representative. Who was then 20 minutes late and missed the whole thing anyway. There were a few other weird things, but really the highlight of their gross incompetence and invasion of privacy came after I deactivated my account (the moment the 30 day lease was up!). It came to my attention today that my account had be "reactivated" and not only was my home now available for rent, BUT they altered my profile, added my photo, and basically decided my house for for rent. When I emailed them, this was their answer-"We had launched the new HouseStay site on 3/1/19 (and sent out an email to hosts), upon the launch of the new HouseStay site if hosts had previously provided us with their Airbnb listing link(s). Their listing and account information was updated: listing photos, listing description, availability, etc. so that it contained the same photos and descriptions as the property link provided"Oh- Ok. You relaunched and just decided that since my home was available on Airbnb, that you get to list it too? And change the content of the profile I created? And add my photo? And just email me to inform me of what you've done... so not ok. It didn't even occur to me that after I deactivated my account (and I also deleted as many photos and as much information as I could when I deactivated it) , I needed to worry about someone randomly putting it back up. I figured the "we launched a new site" email was only applicable to people who had active accounts and listings. Silly me. As far as I can tell they aren't associated with Airbnb in any way except stalking their clients and using the information publicly listed there to enhance their own website. There's a chance I'm wrong, but I can't find anything anywhere that indicated a business or financial link between the two. And if this was an Airbnb company, I can pretty much guarantee they would have the basics down- like being able to transfer money into my account and not have to go to the bank and fill out a deposit slip and hand the teller an actual handwritten check. (true story). Everything about them feels desperate, unprofessional, and invasive. I highly suggest staying away and using one of the other, established, reputable companies for short term rentals.