Is hounslow.gov.uk Legit?

Received absolutely amazing customer service from Drew today. Very helpful and professional. Thank you Drew.

- Hopelessly corrupt. Staff on the take from The W.E.F. must be booted out and prosecuted.

Reason for 1 star “The council has staff who don’t have a clue about any of there tenants likes to beach data housing officer likes to bend the book”Note they don’t care about people with mobility issues unless your in a wheelchair

bad service ever, never witnessed any mediocrity ever . buch of incompetants

Absolutely disgraceful hounslow council they didn’t care about people who struggling to pay council tax they only good at is threatening people to take to court staff are rubbish don't know how to talk to customers properly.

I have been ufortunate enough to deal with Hounslow Business Rate. This is why I am writing this extremely negative review: 1- Their recorded message ( 02085835708) says that if you want to review your online Business Rate account go to Gov UK, I have been trying for 5 years to make our business rate process easier but in vain. The staff in May 2024 that online service for business rate never existed. Why? No one knows and one can answer. Since it’s a council there is no competition so these incompetents who run it will never ever know how bad they are running it without our complaints. 2- responses time is awful. Some of the emails that we sent Hounslow business rate took between six months to 18 months to respond. When they respond, they saysorry. Apology is accepted if you are stuck intraffic and turned up 15 minutes late on a meeting. 3- no complaint procedures at Hounslow business rate. If you want to complain about (1&2 points above) you send another email which gets answered after a few months or they deny receiving this email or claim to have responded via post. Why would our respond by post to an email I sent electronically????Unfortunatel, if you run a businessin in Hounslow, you got no choice but to deal with this useless, inefficient organisation.

By far the worst council around London!!! Totally incompetent, shameless, unqualified, rude staff.Bills taking ages to be sent out, online service barely working, no apologies at all. Then they scream for their money and send bailiffs around without owning up to their failures. Try to complain and they will still blame you. Absolute shambles. Moving out of the borough because of this appalling council.

Hounslow council is a shambles. They do not return calls or emails. The staff dismiss you I spoke to Kam in complaints to day she did not even help at all and I a disabled person she did note even care. No sympathy or empathy none of the complaints department care nor do they want to help. The Head of Complaints Tina has not even returned my call or email absolutely ridiculous! The council are meant to be there to help people but they dont sad but true hence all the residents who come to the area forum meetings are so fed up and there is no support from the council at all! in fact you get dismissed. I called the leader no response i text him no response!

The council must provide emergency…The council must provide emergency housing if they think you might: be legally homeless. meet the immigration conditions. have a priority need because of children, pregnancy, domestic abuse, or anything else that makes you vulnerable or at more risk of harm.Please confirm if this true...RgdsAli

My Mother Violet May Woolveridge who recently sadly died was a resident of Danehurst sheltered housing scheme for many years. The undertakers asked me to provide proof she was a resident,??? that came from the council, the council wanted this information, also there has been no message of condolence from them, the council stinks.

Council should Plant very tall trees along side open roads to shade and keep people cool in cars and prevent heat strokes in Summer prevent heat waves, cars will also use lesser aircon in EV cars thus increase range of EV cars and use less electricity Very tall type of trees which have only branches and leaves at the top of the trees and only the trunk at the bottom with no leaves

I’ve recently had my bathroom retiled by Jimmy Tomlinson this guy went above and beyond worked overtime to get it finished. I cannot thank him enough highly recommend. Was left in my flat whilst I was working or went out Tidy up after himself would have him bk to do work anytime. I’m so very grateful for everything

I don't think "they" want to help in any way shape or form,no matter what your need might be.The website shows useful phone numbers and beautiful policies etc of what their peaceful and loving intentions are towards the general helpless and vulnerable people but when you actually call you are being deterred from calling back because they do lie a lot and rarely help those they pretend that they help.I am starting to believe that the only ones benefiting from their existence are the Hounslow Council Employees who get paid.You don't even deserve a star

I wish I could give zero stars to Lamptons services.DO NOT WORK FOR THEM!!!If your face don’t fit and they can’t find fault with your work you will be bullied out of the job.Full of toxic back stabbers. The workers string out jobs because they can’t be bothered. No care for the tenants that have to wait longer for repairs.Unprofessional and inappropriate supervision.Bullying in the work place should be dealt with when reported not just ignored.Disgusting place to work!Unless you like working with nasty layabouts of course !

Moved into a new property, no bin in the property. Went a purchased a brand new bin from local garden centre. Whilst waiting for the council to arrange a new bin for our property. Refuse waste operatives have refused to collect our household waste for two months now as it hasn't got a marking on the bin saying household council. At what point would you think to yourself that you are doing any good by not collecting household waste. You as our council are legally duty bound to collect waste. This is now an environmental issue.There will always be an excuse or an online form to complete simply because you do not provide what its is you say you actually do as a council.No one cares anymore.

So today in fusilier way there has been a leak where my sister lives. And the council decide to turn all the water supply off? She's disabled and has no water feed at all! Rather than try and find a solution for a disabled lady they decided to take her basic staple human right of having basic needs of water - hey hounslow council when did we become 3rd world without basics living essentials? Yes we called them and asked they said we cannot help till Monday so now she has nothing at all - this is basic needs HOUNSLOW? Cone on she pays her taxes but you decide not to HELP? Disgusting behaviour

Hounslow council ,council tax department scam vulnerable people and those on benefits that can not afford to pay and should not pay council tax .And threaten harrass and intimidate them Knowing that they should not pay .But they refuse to read emails and evidence .Also running a scam service.

Online council tax access. Made very difficult with more than necessary layers of security. I just want to download my council tax bill. Email received with unique reference numbers and a link. Followed link and nowhere to enter these details! Then sent around in circles resetting password. Half hour later and I nearly threw my phone across the room. Extremely frustrated right now. First sign into Hounslow borough account which then allows you to link to council tax website which is external with its own multi layer security. Why make it so difficult???!!!

It's very excellent place for spend weekend and enjoy for cinema in Hounslow it's really enjoyable for me .it's make my day

Awful, they pass by my building every week and they refused to collect the rubbish recycling bins. When approach them they drive away, they are rude and couldn't careless. There are piles and piles or uncollected rubbish everywhere.Last time they collected the bins was October 2021 after days if not months of complains.