Is horrifiq.com Legit?

I bought a mask , it was delivered damaged the packaging was just one layer of bubble wrap there was no way it would make it to the destination uncrushed, I have asked for a replacement sent photos , asked for my money back and no reply, they do not sell quality and do not follow up on issues

I was pleasantly surprised by the good quality of the Freddy Krueger mask and sweatshirt given the reasonable prices. I can recommend Horrifiq.

I've had a good experience with Horrifiq. The ordered mask is good quality relative to the price, and I received my order after 7 days. I can recommend Horrifiq safely.

Scammers.Now they don’t even answer emails.I’ve got a return to do and followed all the procedures but nothing.I’ve started a claim with my bank and a case with European union.Good luck UPDATE : Got the money back!!!! Thanks to my bank.You looser scammers good luck with the fraudulent case!! You better get a real job, low life peoples

I'm very happy with my costume and I will purchase again next year, thank you Horrifiq

Mask are cheap and definitely NOT WORTH THE PRICE THEY ARE CHARGING.Communication is horrible at best, means there is no communication in regards to refunds or exchanges. Their site claims they want all customers to be satisfied but that is absolutely untrue. They advertise high quality masks but what you are sent doesn’t even match what is shown on the site. BEWARE of this site and shop somewhere else that actually cares about their reputation.

Avoid at all costs. The masks are cheap and shipped directly from China. You are not allowed to return items and are ignored when you try to contact customer services. They are only interested in taking your money. Please also note that the only positive reviews are from France which is the country the company claims they are based in........coincidence or more fraudulent activity from them?

Nothing genuine or official about these products. Advertised item has zero representation to the actual product you will receive. Drop shipped from China, stank of paraffin and and arrived in a plastic sealed sandwich bag. Joe@customer service, if that’s even his name, couldn’t give a monkeys, money back guarantee does not exist unless you want to spend 12-15 quid to ship it back to China. Avoid at all costs you have been warned. Reported to trading standards, hopefully not too long until these thief’s are shutdown.Update- Seems this company are trying their best to remove reviews in the lead up to Halloween, funny that.Once again don’t use this company, items look nothing like website. Fake rubbish from China delivered in a sandwich bag stinking of paraffin!

If I could give them zero stars I would. I ordered from them specifically because the mask they had pictured was different than the mask we could order on any other site. Their costume was much more expensive, but I went with them because they seemed to have a better mask. When it arrived, the mask was the same as the cheaper versions I'd seen on Amazon. I requested a refund timely, sent pictures as requested, they took several weeks in between each follow up, and have said they are not allowing me to return. Absolutely awful, and fraudulent in their practices. AVOID.

Absolutely terrible company to deal with. Not only do they send the wrong items (late) they then expect you to return it yourself and pay for it. Laughable. Customer service is embarrassing and completely unprofessional. Don’t waste your time or money - absolute shambles.

Products are fakes from China and nothing like the photos on their website. They agreed to refund me after returning my item to a Chinese address. However, the refund was never received and I had to get my bank to investigate. Still waiting 4 month's later. Avoid!!

Just be Honest. Company stated they would send me another mask when the first shipment was never received. They never fulfilled their promise. So I am out $65.41 Cdn. Don't buy anything from them.

Awful! This site is a scam! Don't buy!! I ordered in September, its now middle of November and still hasn't arrived. Anytime I email to enquire they keep saying its not their issue its the delivery companies issue. I email the delivery company and they say to contact Horrifiq. They won't give me a refund!! Avoid

Paid extra for shipping to get here by Oct. 29th and it still hasn't arrived Nov 2. Don't offer extra shipping if it can't get here when promised. I received an email that said it shipped Oct. 25th but according to tracking it didn't ship until Oct. 28th. I tried to contact them via the site and no response. Phone calls went unanswered. I emailed them again and received a response saying they won't even refund the shipping. The item I ordered was expensive so it's not like I didn't spend a good amount with them. Very disappointed.

Products didn’t match what I thought I was ordering. Customer service then argued with me telling me it did (spoiler: it did not) and they would only refund me one out of two masks I ordered. The masks were falling apart and their customer service is rude and incompetent. Products also come from China.Update- I’m getting a refund for both masks after arguing with them and pointing out that this company is a scam. They want me to pay to send the masks back to China and even provide them with tracking info. Smh.

If I could rate 0 stars I would I tried leaving a review on their site but you can't. The mask we ordered was over 30.00 and looked and made cheaper than toilet roll it's a bag of sh1te. If you want a laugh then this is the site for you.didnt look anything like what was advertised product came from china although website says France the mask had no breathe hole. clearly reviews on website are false. Avoid by all costs could pick up better at Poundland and certainly wished we checked on here first

Good overall experience, fast shipping and nice products

Order product 2nd week of October and wont receive it till after Halloween. Product been shipped from china. Not there store in France. Don’t use them. Update custom arrived on October 31, 10 days after the promised day. I needed the custom for Oct.28 for a party since im an adult. So after receiving the custom after the party I didn’t need it, I tried to return it in its unopen package and they said they would get back to me and never heard from them again.

Would vote zero stars if I could. Ordered a Halloween mask from this company and paid £6.99 for fast delivery - didn’t arrive on time. Seems the parcel has been to more places than I. UPDATE actually Joe, yes I do have a brain and I ordered this mask from you because if I paid £6.99 for expedited shipping then I would receive ‘by 29/10/22’ your words - now I suggest you take a look at my order confirmation and there it is stated quite clearly delivery ‘by 29/10/22’ now in my book, this does not mean I will receive it on 1/11/22. Now I have to return this stinky mask - yes it stinks - at my cost - to china, for a refund I will never receive. Never again.

Delivery only took 13 days but I'm not really satisfied with the product it's not similar to the picture and photo advertisement, I would be happy even if it's not the same as long that the product is in good shape but there's a defect on it and that really disappointed me, Im hoping that the customer service would help me.