Is homemart.co.nz Legit?

Phoenix Imports Limited, trading as HomeMart, has greatly disappointed us. Their product failed within the warranty period, yet they refused to replace or refund it, claiming it was due to normal wear and tear. We are a two-person household, and the product was only used once a day. Our previous barstools were inexpensive and lasted eight years, while the HomeMart product, which cost twice as much, broke after less than a year. Their response was very disappointing, and we will not be purchasing from them again.

I read many negative reviews right after I placed my order and was extremely nervous that I would also fall victim to a scam. To my surprise, I received my order tracking number immediately and received my package two days later! The desk I purchased is great quality, looks exactly like the pictures online. I am useless when it comes to building flat pack furniture, but this was very easy to assemble and came with a screw driver and spare screws! Make sure to check your junk mail as my confirmation email went there. I hope this helps to give customers more reassurance when shopping on this website.

Update on Desk. Have received a reply and had part of the desk refunded. However I discovered other issues. Emailed again and haven’t received a response in a month. Really bad service I’d say. Not taking responsibility for their actions.

Extremely happy with Homemart's service, the desk came really fast. It came in a flatpack, which took a few hours to put together, with a fantastic end result. My daughter was extremely happy. Good quality, looking exactly like the picture. I would definitely buy from them again. 5 stars.

I purchased a desk on this site. The product arrived in three days and it is according to was specified. I just don't give five stars because the site doesn't provide any phone number or physical address of the company. The only way to contact them is by e-mail (and about that, always look in your Spam folder in case you didn't get any e-mail).

I bought a side table from their website and I have yet to receive the confirmation email about my purchase. Now I don't even have an order number or a tracking number. They already took the payment and I have contacted them about it but I haven't received anything.

worst experince so far i ordered study table and still waiting to hear from them. my money has been deducted but i still have no confirmation. Tried to contact them and figured out there is no option to except the email. which i sent them few times but no reply yet. i hope i will receive my product otherwise it will be loss of money and time.

Yes I ordered a product and it arrived :)Due to lack of reviews on here, I did have some concerns, but found the store also operates on trademe and seemed to be ligit. It is.My order was stuck in 'processing' for a few days, and the comms were a bit slow initially, but I think thats because the hours the business operates are not my hours of contact. Dont expect instant communication. You get what you pay for and its pretty good. The piece of furniture is pleasant and perfect for budget, entry level, or kids. Looks just like the photos. No problems. Thanks very much.

First time customer and it is one of the worse experience ever. I've been waiting for over 2 weeks and still don't have the tracking number. The only way to communicate is via e-mail and even that takes forever to get a reply. I was told that my item was in the processing stage and should get a tracking number within 2-3 business days. It’s now been over a week and sent a follow up email but no surprises there as I didn’t get a reply yet again. I just hope I get my desk as I need it for WFH. Not recommend at all.

First time customer and it is the worse experience ever. I've been waiting for over 2 weeks and still don't have the tracking number. First and the last. Not recommend at all.

This has to be the worst company I have ever dealt with. Shipping takes forever and their customer care team don't have a clue what is going on.

Do not use this company! They are a scam.