Is homehardware.ca Legit?

Terrible service. I ordered (last Friday) a fan in an emergency situation (very high and prolonged heat) after the fan in my chicken coop broke down. My order was supposed to arrive today at the latest (1-3 days was what was promised, not business days).It is (Monday late afternoon) day 3 and my order has not even left the warehouse in Ontario. I will have to find another alternative because of the urgency of the situation. I said I wanted to be refunded and was told I could NOT be refunded. I made a complaint on line and received a confirmation number. I am still waiting to hear from them. Purolator has been very helpful and have been trying to help me but, as they have not received the order there is little they can do.I would not advise anyone to order from this company on line.

Excellent customer service. Kudos to Andy. Each time I have a question, he takes me to the location of the item I am looking for. Knowledgeable & personable.Gladdie at the checkout is efficient, pleasant & knowledgeable about store inventory.

Some of their items are more expensive and you can buy them elsewhere. Some items are the same or a bit higher in price. But for small projects, the shop is perfect. You can order items that are not available at the store. For convenience, I would rate it as good.

I purchased a Radley Gas lawn mower at the Home Hardware on Grand Avenue in Chatham this week - June 19, 2024.....the staff were very helpful. The reviews for this lawn mower in their weekly flyer showed a 5 star purchase satisfaction. I totally agree - I used our new lawn mower for the first time this morning and it is definitely a 5 star. Very very happy with our Radley lawn mower!

Home hardware in Didsbury, purchased a 3 prong male plug total cost with tax was$8+change same plug at Princess Auto $2.79 plus taxBloody rip off

EVERY time I shop at Home Hardware there is a problem. They don't give a damn about what they are selling you. And they got you by the short and curlies because they are usually the only game in town if you live in a rural environment. Their "sale" prices are regular prices anywhere else.

I would give zero stars if it was an optionThey recently sold me two different hose connectors but they double scanned one part and didn't scan one of the connectors.I didn't end up needed second connector so I tried to return it. They said we never sold you this, we are missing one from stock and took it from me and did not return my money.I said so you are calling me a thief now even you you screwed up and actually over charged me. Why would I buy 2 of the exact same part. Owner of the store in Newmarket was also a tool because he was not willing to refund me 9 dollars after 20 years of loyal service. I will go back to Home Depot and Lowe's from now on.

I was in the Burnaby Home Hardware store on Edmonds Street yesterday. Amazing service from Ian.Friendly, great advice on a couple of things I bought, and he helped get my purchases out to my car in the pouring rain! Great store and staff!

I went to Home hardware to see if they carried the countertops I wanted. The salesperson was very good and showed me what I wanted immediately. It's a new product called Dekton and I just went to see it. I fell in love with the one she showed me and proceeded a few days later with measurements. I got a quote almost immediately. The measurement were done within a week and a week later it was installed. They were neat, tidy and polite. The handyman she recomended was amazing and did all the plumbing even installing my garburator, there didn't seem to be any problem he couldn't solve. I was very happy with the whole process, and Nardene checked that everything was ok, every step of the way.

Swift current home hardware is a joke do not special order anything you need. Ordered a maax afr nomad rh drain ALCOVE bathtub waited 5 days for it only to have them get me a corner tub wasted my time and my Contractors time for him to come install this tub. Do not recommend ordering anything through swift current home hardware. Waste of time and effort.

Went to counter in Cornwall ont and met up with David. He went out of his way to help me change a battery in my remote for my car, replaced it and wished me well. Excellent service and so helpful. Please recogise this exceptional employee.

Just go to home depot or amazon. After spending hundreds, maybe thousands of dollars at this store, they refused a return of 3 primer cans because they were tested on a 3 inch area and found not to be usable. Instead of just taking the return, and at worst eating $20 worth of cost, they refused the return, and have now permanently lost a customer who regularly wastes money making mediocre home projects. This store is a prime example of why large corporations with business training (who understand the long term value of a customer), just devour these independently owned stores. Congrats home depot, amazon, you just got my money.

RENFREW ONTARIO CANADA STORE. Everything is vastly overpriced like your actually rapu g people and charging me 16.00 for a 3 foot cut leftover piece of pipe is insulting and even worse telling MEyour are charging me for someone else cut!? Like that's just disgusting. I'll never darken your doorstep again sorry I even tried.

After seeing a slew of ads saying that Home Hardware is the place to go to get help getting my home improvements done I gave them a call. I have several things that need doing. The person who ansewred said I made a mistake calling them, call someone else. Wow. I still see the ads running and emailed head office asking why they advertise a service they don't provide. They referred me back to the local store i had dealt with and went through the story only to be told they don't understand the issue or what it is I want. Wow. Willfully ignorant. Anyone know where i can get new kitchen cabinet doors, countertops and laminate floors?

Positive aspects: most stores have a salesperson that you can actually find and who tries hard to be helpful.Negatives: most stores are small and have a limited stock.Online shopping negative: website works poorly. On one occasion, unable to change my store or even show it, so I could not get pricing.Accumulated 5 items in my cart over the course of a day, went to check out in the evening and 3 said "unable to order online". Had to make a separate order for the other 3, but each order was now under $100, so I had to pay two shipping charges instead of free shipping. Customer service was unwilling to reverse the charges, lacked interest in helping.

Bought an item on Home Hardware online. This item, according to their website, was available to be sent to the store or to my home address. I chose to have it delivered to the store and paid with my Mastercard. The next day I received an email telling me that I had cancelled my order ( I had not).I sent the customer service an email telling them that I had never cancelled the order. They responded that I had cancelled the order. I had not cancelled that order and any merchant would apologize if an item on a website was not really available to be sent to the store near my house. Home Hardware doesn't care. They have blacklisted my email address so I don't have access to their ''customer service'' department!

I ordered my item online and been waiting over a month. Send 3 emails but received only automated system answers. Finally went to the store and found my order been canceled without any notifications, but money been fully charged. Last time I purchased from Home hardware.

As most home hardware stores don't swap between themselves (I should deduct a couple of stars for that) I had to go to an out of town store to get what I wanted. Shannon, at Fletcher's Home Hardware in Princeton B.C. arranged shipping for me (a heavy pump), and even called to make sure I got it in good order. Better service you couldn't ask for, thank you.

I am almost never disapointed when I shop for hardware items at the Nanaimo BC Hardware. For example today I needed a very unusual plumbing fitting that I did not think I would be able to get so I asked Wayne for assistance and he very quickly located the exact item in the very well stocked plumbing department.

On Sun. I decided to drop in to Home Hardware on Wellington St. to find a special lightbulb. I looked for it on the shelves for about 10 minutes without success and decided to ask one of the employees for help. I approached 3 employees behind the paint section and they told me to go to customers services for some reason. They did not appear to be busy but they could not help me. I approached customer services for help and they kind of laughed and said that I would have to check the shelves. There were 2 employees standing talking to each other but neither had the time to help me. With these kind of employees it is a wonder that this store is even in business. I try to support local businesses but sometimes it is very difficult!