Is homealliance.com Legit?

Had a problem with my washer. The guy came out, determined needed a new pump. The pump was ordered, he came back to replace the pump. Ended up working my dryer also. Very easy, no problems with setting up scheduling.

Their customer service reps and schedulers on the phone were the worst. The gave us time windows for the service tech to arrive and they never did. Then when we called to check in and see if they were still coming they assured us the tech was just late only to learn he would never show. We waited at home on 3 separate days with no tech arrival.

Was quoted a price of $1289 to "Spark Module is malfunctioning and should be replaced maintenance re- wiring" Called Viking who told me the cost would be $500.

I manage several properties around LA and have the yearly membership with Home Alliance. This week alone they assisted with two separate properties across town from each other. By using these guys I know the service will be handled in a fast efficient manner with a call from the technician to explain the issue and provide a solution for the repair. Alex is always great and calls or texts me with necessary updates.

Got a membership in 2023, was supposed to come with a free "air conditioner tune up." However, when we called for a very simple air conditioner service (the drain line needed to be cleared) they sent someone out who then told us this would cost $369. Not believing this was possible, since many places advertise this service for under $100, we called in. And they told us that thanks to our "membership" we didn't have to pay $99 for the tech to come out (no one charges that) AND we were getting a discount on a service that was usually $410. After they left we called the company who had installed the unit on the roof 4 years ago. They came out (FOR FREE) cleared the line (FOR FREE) and told us that it was at MOST a $70 job since the drain line was so short.DO NOT GET A MEMBERSHIP WITH THIS PLACE!!!

Eli from 5 Star Applicance and his partner, Sultan, blew my socks off. They didn't just repair my GE Monogram 42" refrigerator-freezer - they rebuilt it. And work???OMG. Together, professional, knowledgeable, complex and intricate work with confidence. It was a joy to watch and I am soooo pleased. Problem is, I won't live long enough to need them again. I'll have all my appliances cared for by 5 Star. Amazing folks.

Tom Gee was amazing and I've never had a technician who was so thoughtful, kind, smart and left everything impeccably clean. He even gave me his cell phone number in case I had an emergency issue. Superior service and I'm so grateful.

Scam company. Will spam your info out to others and you'll be deleting unwanted spam texts about home appliance offers until you change your number. You can block the numbers but they keep changing them.

Airat came to my home to repair a front loading LG washer that would work fine for weeks, then suddenly throw a code and refuse to work for days. it was driving me crazy!He was polite, professional, prompt and reasonably priced. Within 30 minutes he had diagnosed and corrected the problem. Job well done!

When I called Home Alliance, I was sold a 99 dollar plan that entitled me to a 10% discount and free estimate fo appliance repairs . I said sure, why not There was no mention that I would be billed once a month and did not realize it until I was billed the next month Come on, who is going to pay 99 bucks a month so that they could get a discount on future appliance repairs? I called to cancel which they said they will but the experience left me feeling like I had been scammed . On the plus side the fridge repair was done properly and it is still working the price, however, was off the charts It took one hour to perform the work and they charged 900.00 when I complained they said they don't charge by time, but by the specific job they did . Why is it so hard to find a trustworthy appliance repair company?

Quick and fast review coz the technician deserves it, I have plenty of doubts or at least hesitation when contracting a private repair man instead of the manufacturer of my appliance but I was surprised how efficient and fast they work. Their office found me a tech that can go to my house on the same day and that guy fixed my appliance at the same day as well. Your company is lucky to have such a man, I promote your company because of him so you better promote him too. JK. Great man, Great Company!

Instant response from the scheduler/dispatcher. Repairman visited in 2 days. He returned after ordered parts arrived -- on a Saturday! Clear communications from the repairman regarding what needed to be repaired and how long it would take. The icemaker was freezing up; now it works like it is supposed to. Good work!

I would like for everybody to know that I am so thankful for our technician who repaired our appliance, we are having trouble with our oven for 2 weeks and just after calling them they were able send this incredible technician on the same day and he was able to repair our Oven the next day. I am definetely recommending them to my friends and strangers. Thank you so much! Happy holidays!

We have rental property and it is difficult to find people that you can trust going into our tenants homes not to mention fixing appliances in a timely manner. Paul was very responsible and called me and kept me up to date on what was happening. Our tenant was very happy and that is priceless. Thank you Paul !!!

Lots of communication with the company - texts to confirm and to give ETAs. Technician was very professional. Quickly assessed what the problem was and ordered new part on the spot. Came back within the week to install. Very courteous and respectful - made sure floor was not scuffed when moving the oven. Very good service

We told Home Alliance about our vacation plans and they dug into our air duct problems with great urgency. Our air ducts were last cleaned many years ago and were in dire need of a revamp. The technician explained everything thoroughly and cleaned out the ducts swiftly at a very competitive fee.

We had trouble with out washer in our home in LA last November 15, 2023 and I was anxious that nobody would show up within the week. I called HomeAlliance, and thank goodness, their tech showed up on the same day. Not Only was he on time, but he also fixed my washer the very next day. From their representative down to their field personnel, I highly recommend this company,

Enrique was the best. He diagnosed the issues with my electrical problem quickly and fixed it. He was very informative and professional. I will always call him when I need any electrical work done. He is extremely knowledgeable about electrical issues and multiple ways to fix them. Kathy

Fridge brook on Tuesday, called company and they could get a repairman on Saturday. They called later that day and bumped the appointment up to Wednesday. I appreciate the organization that goes into that.Window was 3 hours (9-12) but technician called about 20 minutes ahead so I knew when to expect them. They were polite and thorough, I’d definitely recommend this company to others.

Great communication, both when I called and via email. The technician, Pavel, called half an hour before he arrived, and was super professional as well as a delightful person. He promptly solved the problem and, as a bonus, left everything clean. Highly recommend!