Is holidaycars.com Legit?

This review is for the initial booking which was easy and quite straightforward. The quote for car hire were cheaper than competitor offering the same.

I've used them 4 or 5 times now in Spain, Italy, and U.K. and has always been a good experience considering the low prices as well as their loyalty discounts also. I haven't found any other site that beats them on price. My only recent frustration was I realised some of the companies they deal with don't automatically include Collision Damage Waiver (CDW) insurance, especially the lower priced deals, so watch out for that. They will email you warning you it isn't included and you can add it as an optional extra at what seems to be a reasonable price. Obviously it is not wise to drive a car hire without CDW insurance and it will be much more expensive to take out with the hire company on arrival. Also, try and make sure any CDW insurance included, or that you take separately, covers glass and wheel damage - as many don't. Also, make sure that you have excess insurance to reduce the high excess most car hire companies charge in the event of any damage to the vehicle.

Parfait. But a question.Madam, Sir, I reserved a car at Split Croatia airport from 08/27/24 to 10/01/24 on behalf of GUINARD. Voucher 23143503 Alamo reservation 1363987824COUNT It is written that I can cross the border of Slovenia and Italy. I would like to go from Pula to Venice for 3 nights. Can you confirm this possibility for me, without extra charge? Sincerely.Patrick GUINARD

Easy to use website and having had good experiences renting from Holiday twice before gives one confidence that you are not getting screwed.

I have been utilizing holiday cars.com for my car rentals for about eight years. I have been very pleased. I am a satisfied customer.

The car options are very good. The prices are OK. The only thing i am not very happy about is that the cheaper car insurance does not include damages at the wheels and windows. Because of that the total price rises too much.

We paid to hire a car in Miami for a week but when we arrived we were unable to contact the shuttle service, despite calling the number provided by holiday cars.com numerous times so had to take a taxi from the airport to our accommodation at a cost of 50 dollars. The next day we drove to the address of the car hire company and it was derelict.We have contacted Holidaycars.com upon our return to the UK but other than an acknowledgment have heard nothing.I believe this company must be a scam and am surprised there are any positive reviews.DO NOT USE THIS COMPANY

I have used this service before. This year it was impossible to hire anything decent and affordable. Although high prices due to pick season, I found my car! All sorted and on Terminal! Very competitive, thank you!

Best pricing, transparent terms of service, no hidden charges or conditions. I was able to book with confidence.

Came across site by accident and found it efficient and competative. Seamless and offering car hire variety of prices. Will recoomend to Families and Friends

Inconsistent pricing on what is being sold and what I had to pay !!!!I rented a car through HolidayCars and Europecar was the renter. Upon arrival at the desk, I was informed that I have to pay 134€ instead of 114€.114€ was the price written on the voucher provided by HolidayCars. Europcar refused to budge even though seeing the voucher. Impossible to contact HolidayCars on phone and there is no phone number on the website. I ended paying the extra amount. After the rental, I contacted holidaycars through email and it has been more than 2 months that there is no resolution. Every time I contact them in writing, the only reply that I get is that they have forwarded the request to the supplier. For my case, the amount is small but it seems that they are just unnecessary middlemen who will not be able to help you in case there is any bigger issue! Other agencies like BSPautos are way more reactive than them. I will be super careful next time to choose a better agency.

very easy too book and price was moderate compared to the other sites

I rented a car for 7 days in Dalaman,Turkiye and paid £145.27 to the holidaycars.com. We arrived to the airport dalaman with the delay. The member of staff rented car in dalaman airport said that we only wait for two hours. Then they cancelled and said they don't get paid from holiday cars in this situation. They don't refund the payment now. They dont care whether you were desperate or they didnt try to help with anything.The worst experience in my life was with the holiday cars. DONT BOOK WITH THEM I CALL IT FRAUD OR SCAM.THAT IS THE WAY THEY TRY TO EARN WITH OUR CANCELLATION. THEY DONT PAY THE MONEY BACK TO ME NOR TO THE AGENT IN TURKIYE. NEVER TRUST THEM.

The website is offering good deals with wide range of fleet from reputed car rental agencies.It was hard to find the rental deposit for the car, which is my observation. The deposit of cars vary from €300 - €3000. So it would be nice to know the deposit beforehand while proceeding to the booking. (As in our case, the deposit is also a deciding factor)

The worst company. Horrible service I’ve rented a car and I couldn’t drive it. I renewed my UK licence in November as by law every ten years you must renew your licence and because my license is not “a year old” i couldn’t drive the car. They wanted to charge me extra insurance equivalent to £600. Total scam. Horrible policy non sense. If you been driven for about 39 years but recently renewed your licence you have no chance. Horrible service so disappointed. Ruined my holidays and still haven’t heard from them.

Booked a car which never got confirmed. After contacting Holiday Cars twice, they then cancelled the booking less than 24hrs before we were supposed to collect the car because the rental company hadn't confirmed. I appreciate the booking was only done a few days before, but they shouldn't list vehicles and accept bookings if they can't honour them. It's now put us in a terrible situation where we are one day out from a holiday with no way to get around and all the remaining offers are extortionate prices!

I booked the car. But due to the fact that my passport was stolen I got stuck in immigration area of the airport and was not let in the country. I could not collect my car and I had to cancel my reservation (1 hour before the pick-up of car). After explanation and thorough examination of the case HolidayCars accepted it was not my fault and refunded what I paid.

I made the reservation very quick site friendly.I have two remarks:1. Only at the end of the booking was mentioned that i have to add 15 eur to secure a refundable order.2. I made my booking thru your company as offered an SX4 S-CROSS car which is very important for my back pain as the car is with high seats, but the confirmation was very general , "compact car" meaning they are NOT obligated to offer a similar sub category i orderd, pity. Is there any possibility to get a car close to my viewed order.

Paid upfront for a car rental, then upgraded before we arrived and paid again on arrival. HolidayCars only partially refunded my original payment but I am still missing £80.45p. I have emailed them 5 or 6 times but they just ignore me. Awful service. In my country this amounts to theft.

Flaw in software when booking created a duplicate, identical booking and charged my card twice.Attempted to raise with their 'support' who refused to refund and denied any responsibility - think it was AI. Emailed company and received refund a few days later.

“WATCH OUT FINGERS OFF!”

WATCH OUT FINGERS OFF! We have had very bad experiences with HolidayCars. I think there is a system behind and could be a scam. After I had booked the car and given the flight number (so that the pick-up time could be determined) everything was guaranteed. When we arrived at the pick-up station, we were told we were too late and the car was not available. I then took a car locally from the car rental company and am now trying to get a refund from HolidayCars. No chance. They tell me it's my fault because I didn't tell the rental company about the flight delay! Unbelievable. We had no flight delay at all. HolidayCars told the rental company the wrong time and now says it was my fault! Many negative reviews on TrustPilot and other rating platforms have shown me that there is probably a fraudulent system behind and that money is taken and no service is provided. So it's better to stay away. Now I've paid more than twice as much for a smaller car. The lawyer has already been called in. Products used:Rented a car, never got one! Service Value Shipping Returns Quality

“To avoid. Bad experience with Money lost”

I booked a car in Corfu in Greece through them, paying the rental in advance. They left me stranded. When I arrived at Sapphire Rentals my reservation was canceled with excuses about the time. I called the support number twice and wrote 3 requests for help but to no avail. Nobody responded. I had to rent another car. They didn't refund me anything. I am making this public so that others don't lose money like me Service Value Shipping Returns Quality

“Worst car hire company ever”

STAY AWAY! DO NOT! Repeat DO NOT use this company for carrental at any cost. We rented a T-Rex Touran for our vacation in Greece. They stated that if we paid everything in advance the car would be secure and and the exact model would be available for 10 hours from the time of pickup. However our flight was delayed and when we arrived at Athens Airport and went to pick up the car, it had already been given away to other people. NO car.?! So there we were stranded at Athens Airport with 3 children and no car. Luckily holidaycars had an emergency hotline for both live chat and phonecall. (So we thought) now 3 days later, none of those services seems to be working. For 3 days straight we've been trying to get a hold of any person from the company. Any person at all who can help us out without any luck. We've phoned their offices in Greece, UK and Holland, none of the numbers work. We've tried live chat and emails and also have left messages on their answeringmachine. And we are met by a wall of silence. No refund have been given and we are out 1000€ with no car. This is by far the worst treatment from a rental company I have ever experienced. Maybe with this post someone in the company will notice and finally give us a refund. Or at least I can save other families from making the same mistake and putting their trust and money in renting from these guys. STAY AWAY from this company or rent a car at your own risk. Lots of fake reviews give em 5 stars. Should be impossible with a service this lousy. Dato for oplevelse: 28. Juli 2024

“Please read before booking with them!”

I booked my first vehicle through them and my flight got cancelled 5 hours before departure, I only put a deposit down and I have lost that deposit due to 24 hour period. Which is fine they told me next time I book to purchase the cancellation protection which entitles me to a full refund up until pick up of my vehicle for any reason. So I booked another vehicle through them with my new arrival time and this vehicle had to be paid in full. With this vehicle I purchased the cancellation protection. When I arrived to another country I came to collect my vehicle 30 minutes before pick up time but they asked for a deposit which I was fine with but they refused my debit master card and said it only has to be a credit card. The deposit was only a couple of hundred of dollars which I offered to pay in cash if they don't accept my card which I have used on numerous occasions previously and had no issues. They said no they cannot give me the vehicle and to contact Holiday cars for my refund. I was in another country using international roaming and had very low cellular service so when I opened my webpage it would take a long time to load and then say page cannot be opened. So I tried calling Holiday cars numerous of times to Cancel my vehicle as I have my cancellation protection but the phone would ring once or twice and then you would get a voice mail saying ( thank you for calling …. We are unable to take your call at this time but someone will call you back). I went to another hire company which accepted my card and hired another vehicle as I was stuck in another country with no internet and no car and a Little kid with me. Once we got to our rental property they had wifi so I emailed holiday cars about my situation and for my refund. But they refused to give me a refund saying I did not have the correct card. I replied saying ok if my card is not accepted then I should be entitled to my refund based on my cancellation protection to which they responded saying I had to log in to cancel my vehicle. I explained to them that I did not have good cellular service and I tried calling them numerous of times to cancel but they did not answer, to which they responded we only work monday-friday during work hours and cannot be contacted outside those hours. I told them it you work as a global company with all different time zones you should have a 24/7 customer service helpline in order to help your customers in need. They responded that they are entitled to days off as well and they can not help me with my refund even tho I have screen shots of me calling them. They said no refund and this will be their final email. So please check out all the review websites based on this company as they have robbed many customers. I was left in another country with no car, a little kid and no one to contact to help me. Even tho their cancelation protection is until the pick up time, in which I have called them in, they still refused to refund me. The car company told me they will not be keeping the money they have cancelled it at their end with no issues and Holiday cars will be refunding me. If I booked directly through them they would be able to refund me. So Holiday cars have kept the money for them selves. I wish I checked out all the reviews about them online before booking as they have robbed hundreds of customers previously. My suggestion is book directly from the car company that you will be collecting the vehicle from if you want actual customer support incase you run into some problems. Service Value Returns Quality

“Terrible Experience with HolidayCars.com”

We booked a rental car through HolidayCars.com for our trip to Mexico in January 2024, expecting a smooth process. Unfortunately, what followed was a nightmare that left us stranded at the airport. Airport Pick-Up Surprise: O We had reserved and Pre-Paid the car with a NoRiskWarranty plus which included all the insurance for the car. However upon arrival, the Hertz agent demanded an additional $1538.44 USD for car insurance. We told him we had already prepaid for the NoRisk Warranty Plus through HolidayCars.com. Even the Hertz agent told us that many 3rd party booking agents are fraudulent O We argued with Hertz for over an hour, even requesting to speak with the manager which said: "People should never trust 3rd party booking agents like HolidayCars.com because this happens a lot." Communication Challenges: O I tried reaching out to HolidayCars.com for assistance. Obviously no one answered…. This is unacceptable. O Caught between Hertz's demand for more money and no way to contact HolidayCars.com, we had no choice but to cancel our car reservation. Resolution Reques Denied: O Upon our return we requested a full refund of the C$ 671.98 paid to HolidayCars.com, but the company never reimbursed us. Bottom line: O Don't use Holidaycars.com. They are fraudulent. If you pre-pay for a car you will not get what they promised and you will never get your money back… STAY AWAY. Products used:We ended up not renting the car because they were charging us an ADDITIONAL $1560 USD for car insurance we had already pre-paid... When we aske for a refund they refused. This is Fraudulent, do not Rent Car with Holidaycars.com. Service Value Returns Quality

“This place is a scam!”

I rented a car through holiday cars for pickup at TPA. This reservation was made months previously and all my credit card details were taken, and my voucher stated that my reservation was "confirmed". When I went to pick up my car I was told it was given to someone else and there were no cars available. But cars were available if I was willing to pay $600 more than my initial rental. I was left stranded at the airport! When I called their customer service I was intentionally hung up on by their customer service associate because he didn't want to help me. It's clear this customer service rep was located over seas and could care less about providing reasonable or even decent customer service. This place is a scam! Products used:Car rental Service Value

“An absolute scam”

Do not use this company. We found them with the cheapest car hire price for our holiday in Queensland Australia. We took out their No Risk Warranty insurance. Unfortunately had an accident. But after claiming our Warranty repayment for $3000 they have stopped all contact to avoid giving us our coverage payment. We are having to take legal action next. Should have read the other reviews about them. Be warned, they are not worth the cheap rate when things go wrong. An absolute scam. Tip for consumers:Do not. Products used:Car hire. No risk warranty insurance Service Value

“Avoid and go with someone reputable”

Avoid holidaycars at all costs. Don't be fooled by low prices - they are a scam and will steal your money. Go with any other recognisable rental directly even if it costs you more. The terms and conditions of your rental with holidaycars are designed to make it highly likely that no car will be provided: if your flight lands 59 mins late then your booking is void without a refund. Service Value

“Horrible service, paid for suffering pains”

I had double confirmed that my booking is correct, and the confirmation email sent to me is a wrong pick up location that why I go to cancel and change it right, however the cancellation fee is fully charge of the payment. My mother language is not in english, the supporter ask me should read the T&C carefully, but they even don't have a pop up alert message to tell the customer about the cancellation fee…… Horrible! Tip for consumers:Paid for suffering pain Products used:RENT CAR SERVICE Service Value Shipping Returns Quality

“They stolen my money without any notification”

I rented a car at holidaycars and I enjoyed the car during my vacation after that when I check my bank account, I was surprised because they took more money from my bank account without any notification so I checked my email box but could not find the any email. What a terrible situation. I created a ticket for the asking this situation but they misunderstood and gave me the negative feedback. So I am highly recommending not to use this service but if you want to enjoy communicating with them continually, recommend :)

“Avoid!”

Made a reservation for their Orlando, Florida site. Our flight from Toronto was delayed. Followed instructions and called their Florida office. Phone number provided played a pre-recorded message informing customers where to meet shuttle in Orlando Airport. When we arrived (within HolidayCars hours of business, we went to the assigned meeting point for the shuttle and waited for over half an hour. By then their office had closed. Ended up renting last minute from another car rental agency at three times the price. When contacted, HolidayCars refused to issue a refund because we did not contact them in advance to inform them our flight was delayed. Even when phone records showing that we did call them were provided, they still clung to their no refund policy. Be aware that HolidayCars does not provide the cars, but contracts out the service to a third party. No integrity, no compassion, no honesty! Products used:None Service Value

“Avoid they cheat you”

In las Palmas airport they oversold an extra insurance without explanation what I was about to get. Gave me a feeling thats a deposit which will be returned afterwards when returning the car. No way. They simply denied to compensate it. Dont use this company!

“I Can't Warn You Enough. Horrible.”

I wish I had read about HolidayCars.com before using them for a car rental service. We reserved a car to be picked up from the Ft Lauderdale airport. When we arrived, no one at the airport had heard of the local company that HC.com used in that area, and the phone number on the voucher was disconnected/no longer in service. HC.com Cust Serv gave me a different company name and phone number, which I called but no one answered. We ended up renting from Alamo (great, btw!) but I've spent the last 6-7 weeks trying to get a straight answer from HC.com about the full refund I requested. Now getting my credit card company involved with the case, and may pull in my attorney. All their practices seem pretty dodgy in retrospect, but I didn't see it at first. SO I'M WARNING YOU!

“Worst experience ever!”

What a joke and steal money! If your flight lands late then your booking is void without a refund. Now I know Why they take Entire prepayment. Never has situation like that with different company. What was cheap turned out to be expensive. How people allow a company like this to exist. Service Value Shipping Returns Quality

“Rental Car Liability insurance rip off”

My contract read "no payment required at pick up" but I was charged for insurance, even though I had travel liability insurance plus I was charged for a whole bunch of other things. In the end it cost me over $200 extra. I got no satisfaction from many emails proving my insurance coverage. This company and ACE Car rentals, their partner is a scam and a rip off.

“Dont throw away your money”

Holiday cars charged me for a car I never saw let alone drove and then hid behind a technicality of their chosen "policy" to steal money from me instead of behaving like a quality company with good customer service.

“DON'T RENT from Holidaycars”

I rented a van in Athens needed for my mothers funeral. The voucher was wrong. None of the 3 emergency numbers worked. I have been trying for over two months to get refunded and they ask for more documentation every time which is a waste of time. I give them what they want but no refund comes my way. Apparently they us CARTRAWLER. Another company to stay away from. The voucher was wrong and the car was not there so I should have my money back no problem instead of calling and emailing. I've been patient but enough. Do no rent from either of these companies.

“Avoid - terrible”

They charged me too much, and then when I go get my car, the car rental company charges me EVEN more based on how little holidaycars actually paid them (tax or whatever). When I complained, holidaycars that these are fees... terrible, just terrible. I had also declined the insurance from holidaycars, but looking back, they had charged it. Anyone not putting 1 star is full of s###

“Thieves”

This company is completely unreachable. I needed to make a slight change to a reservation for covid reasons and the car rental company was ok with it but I was obligated to cancel the reservation because it was impossible reach them! They just never answer. After many days calling and waiting on the line without any answer I finally got an answer by email saying they didn't care and they'd just keep my money. Too bad 1 star it's the lowest i can give them cause I'd gladly give less. Tip for consumers:Just don't Products used:Nothing Service Value Shipping Returns Quality

“AVOID this Company and Budget Car Rentals Logan Airport too!”

Started with a reputable travel site, and was "sent" to HolidayCars.com. Prices quoted for a Logan Airport car rental were good enough for me to pre-pay in advance. I was e-mailed confirmation and the rental was apparently picked up by Budget. When I arrived at the Logan Car Rental Center, there were at least 50 people in line at Budget, with only 3 Budget Reps. The Reps took care of only 2 people in 10 minutes. Ridiculous! DO THE MATH! I would have been standing in line for over 4 hours? No other rental car company counters had any more than 3 people in line. This is the second time Budget Car Rentals Logan Airport has been a disaster like that. I will never use them or Holidaycars.com again. Lesson learned!... I've had great experiences with Enterprise Car Rental every single time, so bit the bullet, walked over to their Counter and was driving off in my very nice Enterprise vehicle within 5 minutes! $364 bucks down the drain with Holidaycars. Com and Budget. Ugh!

“DON'T BOOK WITH THEM! SCAM!”

Do yourself a favor, read below reviews and you know enough! Don't book your car via this company. In short: they work with very low end, dodgy car rental partners (Goldcar in this case) who will use all tricks in the book to scam you out of money. Fuel surcharges, extra insurances or you do not get the car despite a voucher that states 100% all in, high deposits on credit cards etc etc etc. When you complain at customer service about this way of working you get a lame story and half hearted excuses. Do yourself a favor: DON'T RENT WITH THEM. Use other more reliable online rental brokers. I can tell you, they are out there!

“Do NOT use”

I typical don't write bad reviews and try to travel as cheap as i can. PLEASE listen to me when i tell you this is the WORST company to deal with. They are slow to respond and when they do, they dodge your question. Their booking system is horrible. Also, if you cancel, they will give you a credit but it may take forever or may just never show up on their website. Please do yourself a favor and steer clear of them

“Great customer service”

I recently rented a car through holiday car rental and had a great experience. I never used them before and was a little hesitant but the price was so good it was worth a try! I accidentally made two reservations (not sure how that happened) but was happily surprised when I received a quick response from their customer service correcting the situation and refunding my money on the cancelled reservation in full! I will definitely use them again.

“Worst car experience ever.”

Worst car experience I have ever had. The took my money and would not refund it, and also wouldn't give me a rental. They have the 2 rudest employees I have ever spoke to, supervisor Jerry employee ID ******* and Jimmy ext ******* should both be fired ASAP. Very unprofessional people. The 24-7 emergency number is not a working number to call this place is horrible.

“Never again”

We paid in advance for a rental car in Toulouse. When I arrived, the rental car company refused to give me the car because the credit card number on the voucher was not mine. It was in fact holidaycars's credit number. There were also more than two contracts open under their credit card, which was another reason for refusal. After calling holidaycars (paying international calling on my mobile) multiple times and waiting three hours at the airport rental car company, was told to go and hire another car somewhere else. Holidaycars blamed the rental car company, but we haven't had a problem there before when using the same rental car company though a different intermediary. I was assured I would be refunded including any additional cost in the hire fee. Since then I have not heard anything from them and almost a month on, I am still waiting for a refund. This experience was not only super stressful after a long journey, but costly. My advice is to avoid this company.