Is hobbymaker.co.uk Legit?

I've been shopping with Hobbymaker for over a year now. There have been bad orders, good orders, and fantastic orders. People are writing their reviews based on one experience, but some suppliers take longer to ship items while others are super quick. Overall, my experience has been fantastic. Don't listen to all the complainers; yes, it's frustrating when something goes wrong (believe me, I've had my share), but they have always been dealt with efficiently and with great results. I've also had great orders, like this week when two separate orders arrived in less than 6 days.

I buy regular off Hobbymaker but the problem is it seems best not to buy at launch as the offer is not the best offer. Further on down the road they do even better offers. It’s best to wait don’t buy at launch buy a few years later. Not happy as bought the Print maker for £129.99 but they have gone too £99.99 so deleted old review

Ordered tape pens which worked out reasonable from crafters companion nearly three weeks ago. Recieved email to inform me items dispatched. Two weeks no sign. Contacted Hobby maker to find out where my order was. Told would be here on or before 19th July. No sign emailed again to say no show told would investigate. Telephoned agent informed me it was a crafters companion issue and would investigate. Items purchased through hobby maker so contract with them. Very unreliable . Quick to take cash and not so quick to advise there is a problem or investigate quickly. Chanel comes across as professional and quick to act but all they want is transactions. Poorpoor customer service. DO NOT USE .

I have been shopping with HobbyMaker since it began, having been a keen shopper with JewelleryMaker previously. I don’t recognise the company in many of the reviews. Having spent thousands of pounds with the company I can honestly say that my experience has generally been very good. Customer service has been excellent and I enjoy the presenters, especially Dave and Rosie. Some offers are cheaper elsewhere, but there are some good bargains to be had. I particularly like being able to purchase from several suppliers and only pay one p&p.

Received wrong item then told I will have to pay the postage to return the item and get the correct item sent. Told they would refund the postage. It should be free returns. Someone else I know paid the postage and no refund just a store credit. Great if you plan to purchase again but I don’t!

Awful customer service. I returned an item to HM. When I saw by the tracking they had received back I waited for my returns email confirmation. None came. So a week layer I emailed, they reported they couldn't locate my return. Forwarded the tracking, 2 weeks later, still not found. 3 weeks later turning into a fobbing off. 4 weeks later no even answering my emails. I've had to get my credit card I paid with to get involved. Please do not buy from this company..

They sell all the same products you can get everywhere else, but they charge more for them. Don't buy from these shopping channels, buy from small family websites that have better prices.I had to stop watching Hobbymaker because of Hayley West. She is the most irritating person on tv. C&C got rid of her because she is so irritating so I can't understand why Hobbymaker hired her.I don't buy from Hobbymaker anymore for these two reasons.

This is my new go to craft company. Everything that I have ordered from them has been delivered swiftly and without any issues. I watch this channel and sewing street all the time. My favourite presenter is Dave Bradford. Unfortunately, I turn the channel over when Zeena is presenting. I find her very irritating, talking over the demonstrators and other people, including Andy Love, who is supposed to be her boss. The other night she was making weird snorting noises, which made me switch off immediately, even though I was intending to make some purchases. Apart from her, the channel is very enjoyable to watch.

Changed to hobbymaker after problems with another channel. Hobbymaker has been great. I've purchased a number of goods during the past year and everything has been delivered quickly and well packaged. The customer service team are lovely. The phone number is freephone and you only pay one p&p per day even if you order from several different companies.

Ordered a paint set and paintbrushes on the same order received the paintbrushes but no paint set they have already taken the money for the order.i contacted customer service by email they said they will look into it but still no resolution. They say 4-6days for delivery but that’s not the case you can be waiting up to three weeks for your items like I have

Annoying presenters I turn the tv channel over when Andy love & Hayley west are presenting. I love watching the demos but as soon as the demonstrators start they start talking so you miss most of the demo. I think it’s quite rude when Hayley call people basket dwellers god forbid life gets in the way and you don’t finish your purchase

I made an order on the 9th March that has never arrived. It got lost then suddenly was at the depot and delivered in less than 10 minutes (which it did not as it was impossible), after a contacted hobbymaker (no photo was taken of it being delivered and there was someone in). After filling in the forms needed for a refund which was on the 7th April I still haven't had my refund and keeping getting told to give it a few days because they are busy. Be careful using this company. Only my second order and they have lost me as a customer, I will never buy with them again!

Made first order on 6 March with a delivery time frame of 4 to 6 days. Now 20 days and still not received order. Keep getting fobbed off. No tracking information provided and keep getting told I have to wait another 15 days. Shocking customer service!

Iv watched hobby craft on and off for over a year ! My go to was c&c ,a few of the presenters have moved to hobby maker channel i have been watching hobby maker ,i loved sheena douglas just watched her on hobby maker ! The price shes put on her new bella luna collection is ridiculous whos got thst kind of money for her collections atm ! Shes gone back to crafters companion and her collections are boring ,she's so talented on her own i wont be watching her on hobby maker and shes gone back to crafters companion, where she used to be but left ! Think sheena should have a big think about which craft channel she goes on ,!

Item not delivered. I can't understand why you have to wait 10 days for a delivery from HOBBYMAKER. I have phoned them three times and they say the same thing we just have to wait. I ordered the dies from carnation crafts through HOBBYMAKER I don't think I will be doing it again as there after sales is something to be desired I ordered the dies Times of Colours to do a wedding order but I don't think I will get it done now its for April 13th NOT HAPPY

This is not a comment on the company, but on a product they offer from a third party supplier. The Spectrum Noir gilding flakes supplied by Crafters Companion are Not gilding flakes. They are more like clumps of plastic, static fuelled glitter, before it's fully shredded into the small pieces. Gets everywhere and behaves like glitter, not metal gilding flakes. Had to throw it out, and waste money

Terrible service. Ordered a month ago wrong item sent due to their incorrect typing of code relating to the product. Promised correct item would be sent but a month later still nothing. Every time I phone or email they say we'll contact the supplier or email after 7 p.m. and a multitude of other excuses. They were quick to take my money and judging by other reviews I’ll be waiting even longer to get a refund. Will never use them again as totally unreliable and customer service non existent.

Even 1 star is too much I keep getting excuses after excuses as to why my goods ordered nearly 4 weeks ago of particular item still not arrived. If they haven't got the stock then decline the order instead of dissappointed customers. The trading standards really need to look into these shopping channels and shake them up

Joined HobbyMaker from the beginning, initially with some trepidation, but was really impressed by both quality of products and customer service. Don't understand all these negative reviews!My main problem is the irritating Zena- constantly interrupting and showing no respect to guests. She needs to go!

don't purchase a down load. A week later I'm still waiting ,whole purpose of having downloads is to start crafting quicker than waiting for a usb to arrive. Contacted Hobby Maker, it's with the customer liasion team who are running behind. I have asked for a refund been as the service has not been delivered again told it's got to be sorted with the liasion team. I will never purchase from them again very poor.To add insult to injury they also charged me p+p