Is hildathelabel.co.uk Legit?

I ordered a jumper on 25th august. It still hasn't come despite me emailing the company and them saying they would prioritise it. I wish I had looked at Trustpilot reviews before the purchase. I am currently going through the process of chargeback through my bank. I suggest everyone else does the same.

Ordered a supposedly made in uk jumper by uk company on 26 August still haven’t received - over three weeks now! Think I’ve been scammed

Total Scam!Like many of the rest of the reviews -- got conned by an instagram ad that was fake advertising (claiming the company was shutting down). Took 3 weeks to deliver nasty quality stuff, one of which didn't even match the website. When I complained that they'd delivered the wrong product, they told me that it did match and ignored all the ways I'd clearly explained that it didn't match. Would not cover the return (and honestly, i don't want to pay for the return cost because I'm not convinced they would refund me even if I returned the goods).

Complete scam. Clothes arrive weeks late and completely different to the photos, terrible experience. When I tried to return them / get a refund, they said I would need to ship them to China which would cost more than £50. DO NOT buy from them. They keep changing website URLs to avoid the bad feedback.

Took a month for the items to arrive. The material and quality of the dress and trousers I bought, are absolutely NOTHING like shown. Really, really, really poor quality.I've just emailed to ask for a returns label.They replied with their requirements of return, which include that they items must be returned within 30 days of THE ORDER DATE, to China. It took 30 days for the items to arrive.It's purely fraudulent trading. Exceptionally poor quality and illogical and unreasonable returns.

Do not buy anything from this company. Completely disgusting quality, not like the photos. Scam alert!

After reading reviews here, I tried cancelling the order immediately, but they refused. I received the bags. The quality is awful, shocking and disappointing. I won’t have paid £1 for each. This company is a scam. They go by many names including /jones-london.com/How are these people allowed to rip off people in the UK unchecked?. I have reported them to my bank as fraud. The credit card company is working hard and will return my money as the company has been unhelpful.

Can I give it no stars? It took over a month to get delivered. The quality is very poor and when I asked to return the items they responded with: You need to pay for returning the items (all the way to China) and it has to be returned withing 30 days of ordering????? I got the terrible products after 30 days of ordering. Poor and don't buy from here.

Do NOT buy from this brand! It's a big scam. The purchased item (high waste jeans with flowers) doesn't look anything like the picture and description promissed. When emailed to complain about it in detail the returncost is still on my expense which is sad... They attract you with a big flashsale but in the end the quality is not even worth 1/5 of their price...

Took over a month to arrive. Extremely poor quality certainly not as described. Returns to go back to China too expensive. BiG SCAM DO NOT BUY FROM HERE

Not received the goods, tried daily to get a refund. Store policy is not to give refunds, never mind the law! DO NOT USE!!

It’s awful, wish I’d read reviews. I contacted Hilda within the six hours and got the generic ‘dear’ automated response. I have heard nothing from them. Gues I’ve been scammed. Gutted. I’m going to try and speak to my bank it’s fraud.

Would give 0 stars if possible. Total rip off, cheap nasty jumpers, nothing like the adds. DO NOT BUY FROM THIS COMPANY

Instagram ad showing attractive 'made in uk' clothingReceived very poor quality items from China. Attempting to return but get an automatic reply saying they'll look into it. I've been SCAMMED

This company is shameless in it's attempt to scam people. It claims to be a small UK business making high quality clothing. Even showing images of people sat at sewing machines. In order to rationalise the low prices they put out an Instagram advert claiming that they unfortunately "sadly" had to close and as a result they were having a final clearance sale. Items never arrived. When you email them saying that you want an immediate refund and that you will be reporting it to the bank as fraud/scam (my bank has a adjusted my credit as a result), they reply, "Hello dear, I will pass it on to the correct department" then said "department" eventually emails telling you to wait for the delivery and then attempt to return it. From reading other reviews I can see that process wouldn't be satisfactory either.

The item was completely different than advertised do not use this company !Ordered a pair of jeans with pockets etc and received a nylon pair of trousers Went to return and if I send them back it’ll cost me £22 Absolute scam company

Hildathelabel.co.uk, hilda-mode.co.uk are all the same company. They make out that they are made and shipped from UK but they are not. They are in China. If and when the rubbish arrives it is nothing like you ordered. They promise 3-5 days delivery but it is in fact 4 weeks to come from China. When you make a complaint you have to pay for the return which is over £25. We are in dispute with them currently and cannot get our money back from the credit card company because we have to follow the returns policy. The £39.95 Jeans we bought actually weight 360 grams which is about the weight of a small Tee shirt and they are see-thru!!. See other Trustpilot reviews highlighting the same issues. It is a scam company relying on the fact you won't return the items so you wont get your money back.

Total incompetence. I have still not received the item I ordered weeks ago. They have no telephone number and have not replied to my email. Never again!

I never fall for this stuff but the London line was a good one…far too cheap to be good I should have know - horrendous quality, 2 weeks shipping from China - just awful, avoid avoid avoid

I have not bought anything from them, but a few stuff seems dodgy. According to an online website checker, the webiste was created on 31th of July, 2024. But in their Facebook ad they talk about closing down their leather bag line after years. Also for check out their Lotta bag.The descriptions says genuine leather and vegan leather at the same time.