Is hema.nl Legit?

I have shopped in HEMA off and on over the course of several years as an expat, but finally gave up on this store completely. The quality for every single item I purchased was so bad, that this store wasn't sufficient for even the simplest of items. For example, I bought pens, but they were all dried out from the time I pulled them from the packaging. It's too bad, because there isn't a large variety of shops in Holland, but I wasted my money too many times at HEMA.

Once you have registered for the newsletter of this company it is impossible to adjust or even end your registration to their newsletter.Once you click save changes on the adjustment page it will automatically revert all settings back to the full newsletter. In other words, once you have subscribed to the newsletter you are stuck with it forever.And don't try to contact them about it, they just ignore you.

Shame on you Hema supporting a occupying body that is killing women and children, since 7 October at least 7500 people dead and killed under collapsed buildings, hospitals, churches and mosques. You say your products come from good cotton and fair-trade, such a hypocrite view while supporting supporting a body that is killing people. Never shopping from you again, SHAME SHAME ON YOU

Dear sir/madam Today first time I was in Hema Restaurant oder double Espresso but price shocked me 😲 4,50 € I personally found very expensive for just few sip of black water....I will not recommend any of my colleagues, friends, family members to go to hema restaurant,

I regularly visit HEMA in the centre of Amersfoort (Utrechtsestraat 16) sometimes for kitchen appliances and office supplies or to print photos, often to pick DHL parcels. I’ve had the most positive experience today with three wonderful ladies at the service desk. The sender sent the package via DHL to this HEMA but in a wrong way that it ended up being addressed directly to HEMA. The parcel ended up in a different department completely but I was selflessly helped by these amazing people in a most kind way. Way to go, the level of politeness and humanity, it is so rare these days in the area of customer service.

I recently bought 2 sets of TWS earbuds from an Hema shop while on holiday in France. The first set took a while to pair with my phone, then they worked well for a few days before one of the charging connectors broke, so I now have a single working earbud. The other set simply won't work as a stereo pair: I can get either the left or the right side to play at any one time, but both together seems to be impossible. I emailed Hema customer support, their reply was polite but essentially said that they were unable to help. I am referring to the Hema TWS earbuds, article number 39.63.0154 don't waste money on them - poor quality product and useless customer support!

We have ordered a personalized Mug at Hema, and received the info that the mug was available. This was not correct, but the shop personal indicated that they could not do anything about it. We called later the producer, and the customer help desk, and everyone blamed the other for not doing their work. We then get the BS message that the product was shipped to the wrong destination, so lying and been not consistent is the way of working.

They do not allow you to return items that have been open, even if you didn't use them. Just opened the package to realize it's not the right size, but now I have to keep it anyway.

Never in my life I have left a negative review, but here they sold me a broken coffee press in Almere Haven and when I went back to the store, expecting them to just exchange as it was their fault, they did not. They also did not treat me nicely, and blamed me for breaking it.As if I would do such a thing for such a small item. Really, really disrespectful.

OMG … finally the real chocolate cake … geen mouse /geen zacht spul met de naam taart er achter ! En zooo freaking lekker … AMAZING … !

Worst customer service. I bought a long pillow through the website and when it arrived at my house I opened it to see what it was like, it was wrapped in a plastic bag and I couldn't see it without opening it. When I opened it I realized that the pillow was very thin and I immediately went to the store to return the pillow. A lady who is the store manager served me and she was super rude. First she said that I had opened the plastic she couldn't sell it again and when I said that I received it an hour ago and opened it because I couldn't see the pillow she said if I had opened it at the end of the bag she could even accept it , but as I opened it on top she couldn't do anything. How can the customer know this? On the website it says that we can return within 30 days, I went to the store at the same time I received the product so I wouldn't have any problems saying that I used the pillow. She said there was a display on the floor and they didn't have the pillow that I bought as a display, I went to the store before buying to see what the pillow was like but there wasn't one. I lost money and I'm not going to use that pillow. This is very revolting.

Does not accept Santander cards. Visiting from the Uk and this company does not accept our bank cards. Santander has circa 20,000 employees, 14 million active customers, 64 corporate business centres.

I have just received my food parcel and I am very impressed and grateful the people are very good and a good delivery driver thank you very much appreciated David

Best crackers and white cheese 🧀 with paprika homous combination ever had.Big pros.

I've been waiting to receive a few notebooks that ordered for 20 days now. They said that it got lost during shipment and that they would let me know through email. Guess what? That didn't happen. I've been waiting on the phone again to talk to someone. In total for a few notebooks, I have spent more than 20 minutes waiting on the phone. Horrible.

Five weeks ago I have purchased 4 tailored curtains for my new house and was informed that it would take 4 weeks. I have paid a % and remaining at delivery date. 5 weeks later and I am going again to the store and for my surprise I am told that part arrived (no information or email provided), but I need to pay everything but the remaining curtains, they dont know when they will arrive and I cannot cancel. the order anymore. For me, this is unacceptable service, lack of information and transparency in the process. If I know this, I would have purchased the curtains somewhere else. I recommend nobody to purchase this type of products at HEMA.

Bad customer service .. I have been one of Hema’s customers for many years and I have never needed to communicate with customer service .. But because of receiving an incomplete parcel, I contacted them to get my money back .. but they are raised and do not respond to my question .. I am never satisfied .. If your things get lost, you just get stolen.

This is the response to my query, very rude and racist. HEMA provided misleading information on their website.Dear XXX,I talked to my manager and she told me that is also not possible to compensate you the travel costs.We cannot refund you for £33,00 out of the blue/ good will/your time (whatever you want to call it).You time management is something HEMA has nothing to do with. Regards, Vanessa PonsHEMA Customer Service

After my review on the 24th of Febr. I was very displeased, I decided to order with another company with next day delivery to get my christmas present in time to give as a birthday present. All well in the end.Today I got a call from HEMA, asking me why I HAVEN'T PICKED UP MY PACKAGE YET. I was fuming. how can my package be lost and then reappear? I told them the situation and they thanked me for my time and hung up. So I can assume they just throw away my order? I am sad.

I dont like to be nagged at. 2 last times when I have been nagged at when I want to pay with cash. I was told it is like this everywhere, Sure but this sure is the only store where I get nagged like I am a kid. Money is still money and I hate the digitalisation. Ill never come back to Hema.