Is helpinghandshomecare.co.uk Legit?

I honestly could not speak more highly enough of Helping Hands (Middlesbrough branch). Everyone, from the main office to the carers have been exceptional in helping me provide care for my mam (who has Parkinsons and suffers from panic attacks), and also giving me peace of mind and some time off from looking after her. Every need I have asked for has been taking care of in a professional and timely manner by admin, and all of the carers have been brilliant with my mam.Don't know what we would do without them.

Helping Hands is a very appropriate name for this care provider. The local office in Maidstone go over and above to answer our requests and any changes to Mum's care are actioned very promptly. Mum likes all of the carers who are kind and considerate to Mum's needs, nothing is too much trouble for them.

Mum enjoys the carers visits and it gives her peace of mind to know that there is someone going in daily. She is appreciative of the time spent in getting to know her. Her independence is improving, and her mobility has become stronger due to their encouragement.The rota of calls is updated well in time for me to inform mum of who is calling and when.Communication with the local office is good.

I have had an excellent experience with Helping Hands in Bretby/Swadlincote. I have been using them for a few years to help with the care of my Mother who is in her 80’s and has dementia. I must admit since they have been helping it has been a massive relief.They send me a rota for the week and make sure she eats/drinks properly. They also take her shopping and shower her regularly. While I am on holiday they do extra visits to help by I am away. Also if anything happens, they call me straight away.Additionally they call if there has been any traffic delays with the carers and I have regular care reviews with Vic who is the Manager for Bretby. Personally I cannot recommend Helping Hands enough. They certainly are are massive help to me and my mother.

Very professional & reassuring response to initial call. Very prompt meeting arranged. Was extremely happy at the meeting as all my questions were answered. The issues covered confirmed my opinion of Helping Hands as a thoroughly professional company with extensive experience & a caring manner. Our service starts this week & I'm hopeful that my feelings are proven correct.

On behalf of my sister in law I would like to say a big thank you to her carers for being so kind and professional at every call. They go out of their way to make sure all her care needs are met

From very first phone call everyone has been friendly, helpful and professional with a “nothing is too much trouble” attitude. Mum needed urgent help after a fall and Helping Hands did her assessment the same day as my initial phone call and got care in place for the following day. Mum (who is not one for accepting help) says all the carers are lovely and accommodating with anything she needs.

We was very happy with the help and convenience, we was so lost and hurt that the family wasn’t willing to help us with the care that we needed. Helping hands came up trumps and we was able just to have the help for the hours that we needed covering, and for the on going help we need. Thank you

Gemma and the team work hard to provide a high quality service to those in their care. Any issues are dealt with promptly and effectively. We recently had a situation where we needed a short notice welfare visit to ensure my mum was ok. Gemma arranged this for me and Nikki was brilliant - working with Gemma to rearrange visits so she could stay with my mum until I arrived.

My mother was rushed in to hospital which meant sudden changes in helping needs and eventually termination of the contract. The administration was confused by the changes but sorted out efficiently.j

Awful company to work for as a branch manager, needless to say, they have recently lost 6 in one area.An unfair HR department who do not take a balanced, fair approach.Shaming, bullying culture with league tables shaming you for things out of your control like DBS checks, no work-life balance, they don't care about managers.It is no longer family owned and they just want money and results, regardless of the consequences to staff and customers. ******** my response to your reply********I have seen your reply, the concerns raised by managers should of been responded to, a managers state of mental well-being was raised, nothing was done. You persecute managers then wonder why they leave. Losing 6 managers in 1 area, should have raised questions. These were long serving good managers who were pushed to the brink. And now you put a reply out, and want this review removed. None of the managers have an exit interview because you're not interested in the truth.

Amazing staff at the Beeston Branch Nottinghamshire . They honestly Couldn’t do enough for my father. Sammy who always went that extra mile and always made him laugh. Nothing was too much trouble and you coming made his day . You are amazing. I wish all care staff was like you. Thank you for everything.

This was just the perfect respite we needed. From the first contact with the company they were efficient, kind and caring. Our carer was such a lovely person and her care for my mum was first class. The peace of mind we as a family had was worth its wait in gold. Our carer kept us up dated and shared each day how our mum was feeling .I would highly recommend the company and will definitely use them again if needed. Thankyou all. 🙏

Great help, very helpful and able to answer any questions. Staff very lovely. Would totally recommend 😊

The care that my father has received from the Plymouth branch of Helping Hands has been exemplary. He looks forward to his regular visits and always finds his carers kind, caring and cheerful. We cannot fault the service provided and we particularly appreciate being able to cancel visits (often at short notice) when circumstances change. The company clearly actively seeks feedback on their service and are keen to make improvements where a need is identified.

The Rainham team looked after my mum who had been very reluctant to accept help of any kind. Their kindness, patience and expertise turned this around and made a huge difference to her quality of life. I also had peace of mind that she was safe and gave me time with her just to enjoy her company rather than dealing with routine chores. From my first contact to every day communication it was a pleasure to deal with the team, they are wonderful. I can’t recommend them highly enough.

I cannot praise Helping Hands enough! They offer a care service that goes beyond their remit. Always ready to help and offer support and guidance. They take great care of my father, which in turn helps me too. Would recommend them without hesitation.

Helping Hands have been wonderful in helping with care for our very elderly aunt at very short notice. They took my initial call on a Sunday and someone was with us the next day to meet us and discuss our needs. The care started within a couple of days and every single carer has been helpful, friendly and kind with my aunt and made her feel safe which has helped us all enormously. All emails and phone calls to the office are also dealt with quickly, efficiently and with compassion.

We are very fortunate to have the fantastic service provided by the amazing team of visiting carers and the office team at Warrington Branch. The manager amazing Ashleigh is a role model with her kindness, empathy and willingness to do whatever it takes to ensure the best care is provided to all who need it. Becky/ Care Coordinator & Rota organiser is amazing too, she is very understanding, empathic and tries her best to help as and when needed. Diane and Daniel always there for us to listen and help whatever they can. Such a pleasant team in the office.My husband has been receiving fantastic daily care by our great Carers. We are fortunate to have regular team of carers who without doubt greatly help lifting my husband spirit with their interaction, kindness, smiles and affection. Mia, Jessica, Wendy, Beth, Sarah-Louise, Suzanne (Bubbles), Nicola, Anna. Christina, Gaby, Poppy, Megan and Sophie are all amazing very experienced carers. They would go the extra mile to do whatever it takes to keep him happy, safe and well cared for. Basically can’t speak highly enough of such wonderful care from such wonderful angelsThank you sooooo much. We are very grateful. Zahida

Very pleased with Helping Hands. Dad's carer is lovely, polite and patient. The company are easy to talk to and very friendly.