Is heiressbeverlyhills.com Legit?

Part of my order was incorrect size and damage, however, Sabrina was super friendly and helpful with the solutions of sending me a replacement item. They’re very responsive in timely manner. I appreciate the customer service and the quality of the items. Thank you so much.

I ordered an Heiress BH dress for an event I had a few days after ordering. I overnighted it, understanding that processing can take a few days, and overnight usually means 2-day. After several days of the package saying UPS had not picked it up yet, I reached out. Heiress tells me it is picked up and they don't take any responsibility for packages after they leave their facility (which as an owner of an e-commerce company, I can say is true to an extent, but terrible customer service). I then reach out to UPS to collect a refund and UPS won't give it to me because they claim they never had the package to begin with. Finally, after almost a week of finger pointing, Heiress says they'll send me the same dress. Well obviously, at this point I don't need it anymore, so I ask for a refund. After more emails, refund was begrudgingly given to me but made sure to tell me it would only be honored ONCE, like I'm the one who did something wrong when they literally never shipped the dress. Your customers should not have to follow up SEVERAL times to handle a package that YOU (the shipper) LOST/NEVER SENT. I shouldn't be threatened that I can only have one refund when this is YOUR mistake. As a business owner, this approach drove me nuts. I understand lost packages happen, we're all human; I'm upset with how badly this was handled, how many times I had to follow up, and how I was made to feel like I was the one in the wrong. I really, really caution against ordering here, I've already cautioned all my influencer/stylist friends against it. This definitely strikes me as the brand that bends over backwards for influencers, so I might as well help them out. Also babes- when reading through your reviews on Trust Pilot and BBB it looks like shipping is an issue for you. Maybe switch your shipper account to FedEx?

I know this may have mixed reactions but, I am ONE true satisfied customer. My experience was absolutely 1000% the best. Ordered over the weekend, realized I used a wrong address and sent an email. Sabrina responded back swiftly and made the amendments, my order was received within 48hrs and in perfect shape. A refund also was issued for shipping costs because of the change of address. I have nothing bad to say at all, even though I was very very scared at the beginning when I read other reviews. I can say I received more than I ever expected in terms of CS. All thanks to Sabrina. I’ll hopefully share pictures later 😉 Thank you team and I look forward to more purchases with you. ❤️ Violet - 🇨🇦

First time I am doing blind online order from them because there is a good sale on their website. I contacted the customer service named Maria. She is super helpful and understandable that goes beyond policy to make my on-sale online purchase easier. I definitely recommend this brand. Quality and their fashion style are top notch. If you have any problem with the order, don’t hesitate and just contact their customers service.

Scam of a website, cancelled my order THREE times and charged me for each. When the last one wasn't cancelled immediately I got an email telling me the website wasn't updated and my size wasn't in stock but charged me anyway?? Had to call my credit card to do a chargeback. Ridiculous and no help from customer service

I have been a customer of Heiress Beverly Hills since 2021 . I love the style and quality of the clothing . The clothing is unique , sexy , classy , and not found in basic stores . I always get compliments . They have been amazing with customer service and prompt with replies to my emails , as well as understanding and accommodating with return requests . Be mindful of the sizing , as the clothes are mostly sexy and revealing so be sure to order the correct size for a flattering fit . I am 5 feet tall , 110 lbs , 32DD , and find a XS fits me best in the dresses . The pants and tops i order are also XS . If you have a larger chest you may need a small so your not spilling out of the neckline , but i like cleavage so an XS is my choice . I am very pleased with HBH and will cont to purchase from them for beautiful prices of clothing that make me look and feel confident and sexy and always turn heads . ❤️

Poor business management: this company seems like a start up clothing line which has poor management and non existent customer service. Please do not buy stuff from here!!!! I paid for express shipping, however, the package was no where to be seen after the expected delivery date. I was so anxious especially it is a dress my wedding!!! This is how the dress look when I opened the package.. so wrinkly and they just squished the dress in the package….without folding it. This is probably the worst clothing line I’ve ever encountered and purchased from.

I read the reviews on here before hand so I was nervous to make a purchase but I do believe in allowing room for growth so I crossed my fingers and purchased a dress w/ overnight shipping as I need the dress for an event tomorrow. I purchased the dress during business hours then later I reached out to customer service to ask if the dress would arrive in time and they responded within 15 mins to let me know that it wouldn’t. The customer service rep Maria was professional and understanding and issued me a courtesy one time refund since my order was placed for overnight shipping during business hours. Her responses were very fast and she was very apologetic and issued me a discount code for the inconvenience. I’m glad I took a chance and I look forward to shopping with them in the near future.

Read, read, read the fine print! Totally got ripped off by their return policy. My mistake for not checking that a company that sells $300-$500 dresses doesn’t do returns! No exchanges on sale items and no store credit on sale items. Ugh, what a massive mistake. Bought a dress for an NC4K Gala to help families with pediatric cancer and now I can’t even stand to wear it. Such an “ick” feeling. Will be wearing something different.

Sabrina in customer service was incredible! Super helpful, responsive, friendly, and resolved my issue. The order I received is super cute and great quality as well. I will be purchasing from them again!

Horrible. Heiressbeverlyhills, Mussecco, and Mussier are owned by Hailey Wein or whatever her name is and you don't get your money's worth. She says it's slow fashion but it's actually really cheap materials that look like they were made under forced and underpaid labour. The customer service is awful and non-cooperative, and the clothes are so ugly in person for the HIGH PRICE that you pay. You're better off buying something off of Amazon than this store.

The x-small was big on me so I wish I got the xxsmall. Other than that I absolutely love the dress, find the quality to be wayyyy better than what would you find on amazon (not sure what the other reviews are talking about).I've worn it a few times and receive at least 5 compliments every time. Their return policy does suck so be sure you want to buy before making the purchase.

Terrible experience. Ordered a dress on 11 Nov, pre-order item that should have been shipped out early Dec. I emailed them multiple time with no response. Horrible company and non existent customer service.

High prices, for budget poor SHEIN quality. Stay well clear!!! Customer service doesn't exist, and trying to return your items, but not being able to when they've clearly been worn and STINK is unacceptable. DO NOT BUY FROM HEIRESS!

I greatly appreciate their customer service. We originally had some shipping issues, but they got back to me quickly and rectified the matter. Thank you, Sabrina and Hailey, for your assistance. They have beautiful clothing and the customer service to back it up.

Hey im writin here because i didnt get what i paid for twice and when i write to Them they dont answer me and they have blocked my e-mail and insta no respons at all it's been 5 days now i have never tried This before i lost alot ov money on This for something i never recieved. Please You guys be carefull with This side they have stolen my money!

Order number #43333. A black dress plus delivery charges nearly £150! EXTORTION!!!!No sign of the dress , no replies to the email . Terrible service . It’s been two weeks . Try to rectify the problem before you rip off anymore people . I will be chasing the order . S. Robbins !

I wish I can rate them zero if I can. Completely SCAM! They took the payment, never deliver the product. No response after trying to get an order status. Horrible customer experience, do not trust this company

We made a purchase of two dresses that we absolutely adore. The craftsmanship is excellent, and the materials used are of high quality. Additionally, we were highly satisfied with the service we received. The shipment was promptly dispatched and arrived within a few days.

I will say I like the style of the dress I ordered but I would say the prices way don’t reflect the quality. The quality is super cheap. I did keep the dress because I like it but I feel like it was a major rip off. I would not order from them again unfortunately unless they slash their prices majorly or up their quality dramatically. The dress seems like a cheap Amazon purchase to be honest. I got the long version of the white petal dress. I will probably wear it to a bridal shower and get rid of it sadly. Not worth the $$$$

“POOR BUSINESS MANAGEMENT”

I paid extra for express delivery and it was delivered a week after the expected date. This is how the dress is like when I opened the package. Seems like they just squished the dress in the package without folding it… also the customer service was extremely unprofessional. Do not buy from this clothing line Products used:Dress Service Value Shipping Returns Quality

“DO NOT BUY”

I bought the slip corset dress & it is absolutely not as described. Waiting on customer service to get back to me but I doubt they will based on other reviews. I am completely appalled that this company gets away with displaying one thing & sending a piece of crap in the mail. Tip for consumers:learn from my experience & do not buy from this site, you will definitely be disappointed Products used:none, its all a piece of crap * Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality

“Highly recommended”

I've been ordering clothes here for a long time and had only the best online experience so far. Their clothes always fit me well, the material is of good quality and very chic and fashionable. Everyone asks me where I buy my clothes. This brand is my first choice when I want something. Customer service and delivery are fantastic too! I highly recommend this online store. Tip for consumers:Check the size chart Products used:Black diamante strap cutout maxi dress Service Value Shipping Returns Quality

“Terrible fit”

I was so excited to receive my dress for my bachelorette party and come to find out the dress fits terribly. The corset top is loose and the skirt part is so tight due to what seems like a stitching error. I followed the size chart but it's just very poorly made. It took me over a month to receive this dress. They don't accept returns just store credit. I don't want to deal with receiving another poorly made dress so I guess I'll just eat the cost. Waste of $100 * Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

“Rough start, then a great experience”

I ordered a dress and needed to exchange the size. There was initially some misunderstanding and I was not receiving correspondence or the exchange gift certificate. I wrote a review here because I didn't think anyone was listening or responding. This has been resolved, and I would now say that Heiress has excellent customer service. They worked very hard to make things right. The dress was beautiful and I'm looking forward to trying again.

“Responsive Customer Service!”

I'm only giving 4 stars because unfortunately, we could not receive our order in time due to unforeseen delays in the supply chain. Otherwise, their customer service via email was incredibly responsive and helpful. They responded to my questions within 24 hours, and often within the same hour I sent my concerns/questions. I also noticed that they are now updating the estimated shipping dates on their items, which is really helpful! Service Returns

“Horrible experience”

I really wish I would have read all these reviews before ordering from this Company. I had the same experience as everybody else here. I ordered the diamante dress for my birthday and was shipped a pair of the ugliest pants I have ever seen in my life instead. There is no phone number to contact anybody just an email which I never heard back on. I also messaged the owner on Instagram and the company on Instagram I did not receive a response to either of those messages either. Thankfully I paid with PayPal so I'm hoping I'll get my money back. * Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

“Awful”

First of all, they claim "luxury" and "quality" none of which this company is. My dress arrived late and I'm really crappy packaging. The craftsman ship of the dress is not great and on top of that they sent me the wrong size. Not only do they not accept returns, but they also charge a $25 dollar restock fee for store credit or exchange. A complete JOKE - highly recommend you do NOT order from them. Stick to an amazing site like Revolve instead. Service Value Shipping Returns Quality

“A Stunning Dress that Turned Heads!”

Extremely pleased client here! I might make some changes to this review and include a photo in the future! The dress I purchased was absolutely fantastic, and it garnered countless compliments during my friend's bachelorette party. These items are undeniably attention-grabbing! The quality is excellent, and I was pleasantly surprised by how perfectly it fit. Service Value Shipping Returns Quality

“Discouraged”

As an up and coming designer I looked up to this brand in terms of marketing and presentation. To read these reviews definitely made me double think of the dress I was going to purchase. It's one thing to have a few negative reviews but the fact that the ones that say "amazing" and then nothing matches to what others are saying, seems to me like it's purely fabricated. And people may not like the fabrics or not be informed on what is considered good fabric is one thing, but the lack of customer service that I see here truly inspires me to never treat my future customers in this manner. Glad I read this, before purchasing. I don't know why people rush into something just for gain. Hope you do better and connect with your customers more.

“ZERO Stars-poor customer service - Order charged for, but not shipped”

I wish I had read these reviews before ordering from this "company". Order placed on Jan 6 and my credit card was promptly charged. I then received an email that the shipment was created. And that is all that was done, printed out a shipping label. The tracking number says "When the shipment arrives at our facility the delivery date will be updated." It has not been updated since Jan 6. I have sent 4 emails via FB, their "customer service" on their website and emails with no response from anyone. My last email was to request a cancel of the order and refund of the payment, since it has not shipped yet. I have yet to hear back from them. Do not waste your time nor money with this company. Service

“Didn't Like the Dress But They Refunded Me”

Let me start off positive by saying the dress material is lovely and feels expensive. The craftsmanship was poor, but after leaving a poor review, Heiress Beverly Hills offered a full refund back to the original payment method, so my experience wasn't great but wasn't bad either.

“I love heiress and never leave reviews but wanted to for them!”

An amazing company with great customer service that responds quickly when needed, I order from them every drop (make sure you log on at 9 am otherwise their drops sell out SO fast!) I see why everyone loves them so much. The clothes fit perfectly and I always feel so great wearing them. Excited for their new drop on monday and can't wait to see what else they come out with. My only negative is I wish they came out with more styles for the winter! I know they are based in LA and MIami so I see why they may not.

“Super disappointed”

Was really looking forward to a beautiful dress for my formal. Ordered an extra small which is my normal size and it came in looking like something I would have put on an American Girl doll. Tried to return to get a different size since they don't give refunds and no one will contact me and I've tried everything. Very upset and disappointed. Save your money and your time. Tip for consumers:Don't buy Products used:Diamante strap dress Service Value Shipping Returns Quality

“Still scammers”

My past review says that the company tried to reach out to me regarding this issue. It also says that I didn't respond, which is a blatant lie. After I reached out to them, they told me they would not refund my money. I can't believe these scammers are still in business Tip for consumers:Honestly, go to Shein * Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality

“Super”

I ordered heiress for my girlfriend and it is my favorite dress that she has ever worn. It compliments her body beautifully and accentuates all of the right places. Their designers are no joke. I never leave reviews but I will be ordering her as much as she wants from this brand lol. They really are incredible!

“Plunge Shirt Dress”

I ordered a size medium because according to their size chart that's the size I would fall under. Received the dress and it was so short it literally was a shirt, can see the front of my underwear, and I'm only 5'4. After trying to return it for a bigger size because store credit it the only option the company never got back to me making it impossible to make their deadline for returns. Worse website I've ever dealt with. Tip for consumers:Don’t use it. If you do just know your keeping whatever you ordered no matter what. Products used:Never was able to wear the dress * Heiress Beverly Hills attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality

“I enthusiastically recommend this online store to everyone!”

I've been a loyal customer of this online store for quite a while now, and I can honestly say that every shopping experience has been exceptional. Their clothing fits me like a dream, and the quality of the material is consistently impressive. The stylish and chic designs always earn me compliments, with people often inquiring about where I shop. When it comes to my wardrobe, this brand is my ultimate go-to. On top of it all, their customer service is top-notch, and the delivery process is always smooth. Service Value Shipping Returns Quality

“Great quality!”

Very satisfied customer. I may edit this review and add a picture later! I loved my dress and received a plethora of compliments at my friends bachelorette party. These pieces are definitely head-turners! Great quality and surprised with how well it fits.

“Great quality”

My only complaint is that I didn't read the button when I clicked "add to cart" it said "pre-order now" and I didn't read the estimated ship date below this, although it is pretty obvious lol! I read online that they are environmentally friendly and only produce their clothing in limited batches which is why they open up pre-order, to prevent over production. Most of the clothes are in stock and I will definitely pay attention to if it says pre-order now vs add to cart in the future. I can't complain because I love supporting small brands and when the clothing arrived, it was completely worth it. It fit so well and the craftmanship was amazing! Highly recommend! Service Value Shipping Returns Quality

“Great quality!”

Great quality my only complaint is that I didn't read the button when I clicked "add to cart" it said "pre-order now" and I didn't read the estimated ship date below this, although it is pretty obvious lol! I read online that they are environmentally friendly and only produce their clothing in limited batches which is why they open up pre-order, to prevent over production. Most of the clothes are in stock and I will definitely pay attention to if it says pre-order now vs add to cart in the future. I can't complain because I love supporting small brands and when the clothing arrived, it was completely worth it. It fit so well and the craftmanship was amazing! Highly recommend! Tip for consumers:The online shop's customer service team was helpful and responsive when I had questions about my order. Products used:Mini skirts Service Value Shipping Returns Quality

“Excellent!”

I'm completely mesmerized by the beauty of the black diamante strap cutout dress, which I find to be a perfect choice for my friend's upcoming formal birthday party in Canada this February. The elegance and allure of this dress are unmatched, and it's evident that it has been crafted with great care and attention to detail. The quality of the dress is top-notch, and I must admit that I'm thoroughly impressed and delighted by my purchase. I can't wait to flaunt this exquisite piece at the event and create lasting memories in it. Service Value Shipping Returns Quality

“My Unforgettable Experience with Heiress Beverly Hills”

Heiress Beverly Hills has managed to win my heart and my closet! As a lover of timeless fashion, their collection resonates deeply with me. I ordered a tailored blazer, and the moment I slipped it on, I felt a surge of confidence. The fit was impeccable, and it's clear that each piece is crafted with meticulous care. What's more, their website is a breeze to navigate, making my shopping experience smooth and enjoyable. I'm excited to explore more of their range and add more Heiress treasures to my wardrobe! Service Value Shipping Returns Quality

“Ladies, I never leave reviews but as a designer I need to.”

Ladies, I never leave reviews but as a designer I need to. The fabrics that Heiress selects are luxurious fabrics that feel good on the skin and are good for the environment. I can tell that a lot of development and planning goes into the brand and their fabric selections. Their sizing is incredible and really is made to fit real bodies and not just models. I wish more brands used this size chart they are known for. The clothing fits my body perfectly and makes me feel so confident. More brands should take note of what they're doing. Service Value Shipping Returns Quality

“Fashionable Excellence!”

Heiress Beverly Hills has become my absolute favorite clothing brand! Their collection showcases a perfect blend of elegance and fashion-forward designs. Every time I wear their clothing, I receive compliments and inquiries about where I shop. The craftsmanship is impeccable, with attention to detail that surpasses my expectations. The pieces are not only stylish but also incredibly comfortable to wear. Additionally, their commitment to sustainability and ethical practices is commendable. It's refreshing to support a brand that cares about the environment. Heiress Beverly Hills has certainly won my heart, and I will continue to be a loyal customer for years to come! Service Value Shipping Returns Quality