Is hedinautomotive.co.uk Legit?

took vehicle to unit 13-15 bell green se264pr sydenham for a light on dash informing me inoperative crash collision assist. informed them on the day my warrant would like to be contacted before anywork started on the vehicle as they will be covering the cost. 2 days later i had a call sayin work is complete i just need to pay bill. i asked if my warrant had been contacted i was informed that they dont contact warranties only after they complete work. i called my warranty and they told me that they will not cover cost as mercedes never called them prior to completing the job. i called mercedes they then agreed to call warranty which they did but now my warranty company has said they will not cover as work was completed with out informing them. i then had to pay the bill to get car back. custormer service terrible you pay your bill no thank you and they dont even tell you where your car is you have to go and look for it yourself worst custormer service experience from car dealer or service centre £237 to reset crash collision total rip off i purchased this car less than 3 month ago with a brand new service 2024

Disappointing diagnostics! Booked my GLA in for an investigation as there was an error message on the dash board. They originally stated there was nothing wrong, all of a sudden there are fault codes and delays in repairing the vehicle. Disappointment is an understatement!

Unreliable vehicle diagnostic with incorrect verdict which didn't resolve the problem. Also the car had been kept for more than 24 hours despite the pre-booked appointment in advance. No repairs only to diagnose the problems. In results had to take unpaid day off work plus 239 to pay for the diagnostic which is not resolved the issues. Still need to investigate further....

Since taking over the Weybridge Mercedes World Dealership (assume they have others to dealerships too?) , I have to say the level of service at a showcase “Branch” has been nothing but shocking.Quality of sales follow up is poor, with what seem to be little or no interest in selling vehicles, limited flexibility in what they can do with our referring up all perhaps linked to the new agency model approach? (another royal pain in the ****), although this is imposed by Mercedes themselves; am certainly thinking about other manufacturers now because of this alone.Having had the current two cars in for service and then also an MOT, jobs were missed, requiring a return of the vehicle to complete the work, despite asking for items to be done at the first attempt.The “issuing” of the MOT certificate was nothing more than a photo of the document emailed, not even an electronic copy, which I have now had to ask for, for both vehicles.Hedin really need to up their game, just to get back to previous levels of Mercedes service, let alone exceed it!

Hedin Mercedes Croydon sold me faulty, MOT failing car and refused to buy the car back for what I paid for it resulting in me losing £3250. DO NOT BUY FROM HERE. I purchased a Mercedes A Class in October 2023, the car was freshly MOT'd and delivered to me with a slash in the rear tyre as well as cracked windscreen. On the second day of owning the car I broke down with my partner on a trip and had to wait for Mercedes road side assistance to come out. The reason for the breakdown? Filthy air filter, leaves, muck, despite the car also being delivered to me with a fresh service. Over the next two months, Mercedes Croydon, took the car back to rectify the issues and replace the tyre. They replaced the opposite tyre to the one that was cracked. The next week, the car developed a coolant fault, I was then told to take this to my local dealer, where I could find out it if it was covered under warranty, If not, I would be charged £200 just for the diagnosis. Eventually Mercedes Croydon agreed to 'Buy' the car back off of me for £3250 less than what I paid for it. I owned the car for 3 months and drove the car for a week without fault in total. They did say they would rectify the issues I was having, but I no longer trust them or the car. As I sit here writing this, I have not actually received payment for the car which they collected 3 days ago. I am told it is not company policy to pay out for the car until they have the V5 in hand and payment processing team could take a further 5 days for me to receive the money. If you value your time, or money, go elsewhere. I have dealt with Fardeen and Glenn at Mercedes Croydon.