Is harryanddavid.com Legit?

Attempted to place a Christmas order. The catalog price was incorrect and would not be honored. The call center takes 30 minutes to answer a call. The employees at the call center speak broken English and are not equipped to handle problems. Discount codes are deceptive and confusing. We decided to cancel our order in disgust. I would hope that the CEO of this once fine company would read some of the reviews. They are real, they are truthful.

After waiting on phone for over an hour to talk with someone in customer service in the Philippines, it took me another HOUR to place an order as I was having problems with their shipping online. TWO HOURS to place an order, hopefully 🤞 they’ll get it before Christmas as promised!!! NOT ORDERING FROM THEM AGAIN! TOO STRESSFUL! HAVE CUSTOMER SERVICE BACK IN USA!!!

If I could give a 0 I would. I ordered a basket that was still not shipped after 3 weeks. Tried calling customer service was on hold for 40 minutes and still never talked to anyone. Used online chat and they were useless. They were showing delivery date status for almost one month after ordered. This was a gift that I expected to be delivered within 3-5 days. I finally cancelled my order and ordered with another company who delivered the basket in 3 days. Terrible experience. Do not use this company. They obviously went down hill. How disappointing!

I simply tried to change my order from standard to organic and after 45 minutes I was told they couldn’t do it and it will take 5-10 business days to see a credit on my credit card. I’m still on hold, over one hour waiting to talk to a supervisor. DO NOT ORDER FROM THIS COMPANY!!!!!

I placed an order last week with HARRY and DAVID, the order was lost with no resolution or explanation, I will NEVER order from this company again! My name is Carol MAYBANK, and you can write it down ‼️‼️disgusting expat

I’ve been a repeat customer for 5-6 years and they have gone completely downhill, botching up orders, not delivering packages, and the customer service is absolutely the worst in the industry. Impossible to get through and when you do, the representatives are absolutely useless. I am done with them and will never use again. If I could have given a negative number I would have……….Stay away!

I ordered an item from Harry and David to be delivered to a family member suffering from cancer. The product was not delivered on the date that I paid for. Three days after the package was supposed to have been delivered, I contacted customer service at which time I was told Harry and David did not have an order for me. I was transferred to someone else with another company who looked at my order number and told me that I indeed did have an order with Harry and David. I was supposed to be transferred back to Harry and David and instead my chat was ended. Absolutely no one was able to help me. I will never order from Harry and David or any of its affiliates again. I will find another company to use.

What a joke. I ordered a Christmas Cookie Sampler. I get a box with a limited amount of cookies wrapped in cellophane and packed with straw. Definitely not what they advertised. And Definitely not worth $59.00. Gong back to making my own next year. Won't be ordering from them again.

I will never use Harry and David again. I used them for years and truly they have the worst customer service ever. The phone center customer service is sub par and no one knows what they are doing. Truly a horrible experience

I've been trying to buy 42 expensive ($159.99) Corporate gift baskets for SIX weeks and am currently, once again on hold for an hour just trying to get the final list and corrected invoice and PAY by credit card. They make mistake after mistake on the recipient list and addresses. One correction took SIX tries. There is no corporate specialist or assigned rep. Each time you get someone brand new who makes new mistakes. All call backs are to the general start all over again phone number and the hold times exceed an hour! Or they call you out of the blue and of course you miss the call because you are in a mtg or traveling on business. NEVER ever buy from them. Read all the one star reviews all over the internet including BBB, YELP etc.

I ordered 2 12 month organic fruit deliveries for each of my daughters starting delivery in May. Both of the daughters received 5 months of delivery with no issues. Then received no fruit for the next 3 months. I called Harry and David customer service and the agent called my orders completely. I did not ask to have the orders cancelled completely. I asked for a refund for the price of the fruit not received. Customer Service could not reinstate the orders. I am waiting for the refund. Customer Service is very difficult! I have ordered from Harry and David for years but will not ever order from them in the future!

Very bad customer service. I have placed (and pay) an order to be delivered for Thanksgiving, and as 12/7/2024 they can not even tell me when is it going to be delivered…. They say is because of “back ordered”. I am canceling the order and will never use this company again….

Harry&David cancelled my order without notifying me. They charged my account and received a confirmation of purchase so I was expecting everything went through and was waiting for delivery. Noticed that the charges changed to only the Passport Celebration membership. I cancelled that since was frustrated that they would cancel an order without even notification. They have not refunded me and can’t get through them on the phone nor chat. Very frustrating and disappointing.

I have been on with them for well over an hour for 4 days straight trying to sort out incorrect orders and multiple charges. I asked multiple times to cancel. Nope. I asked multiple times for a refund. THEY charged me instead while saying refund. Products came damaged and incomplete. Service is in Asia. Buyer beware bc they DON'T KNOW WHAT THEY ARE DOING and will tell you that!

I ordered the $500 feast for Thanksgiving thinking it would be delicious and relaxing- especially after a family member had been hospitalized that week. The order never arrived. I called the company and FedEx numerous times and got different answers each time. Almost all of them reassured me that the food was coming soon. Never got it and frantically had to run to the store last minute, buy what I could find, and cook last minute. I also had to fight to get a refund in a timely fashion. Telling everyone I know not to ever give them business again.

Received rotten pears. Got a Christmas gift yesterday it was from Harry and David’s. It was a box of 8 Royal Rivera Pears. All of them were bad had brown spots and soft dark spots. Called they said I had to call the sender and they could request a replacement for me. Why have this policy you would think that is smarter to satisfy the person gifted then letting the sender know you shipped a spoiled product. Guest they are not very smart.

For over 20 years, ordering a pear box from Harry & David has been a cherished family tradition, particularly during the holidays. However, this year, that tradition came to an unceremonious end thanks to their abysmal service.We placed an order well in advance to ensure it would arrive before Thanksgiving, as it always has in the past. But Thanksgiving came and went, and there was no sign of our order. After waiting another week, I called their customer service line, expecting at least an apology and some urgency to fix the problem. Instead, I was met with indifference. They casually said they’d send a replacement—no rush, no acknowledgment of the inconvenience caused.One week later, guess what? The replacement didn’t arrive either. No follow-up. No accountability. It’s clear this isn’t the Harry & David we knew and loved for so many years.Harry & David is dead, folks. This company that once prided itself on quality and reliability has completely lost its way. Maybe they need a new CEO or a total overhaul of their operations, but until that happens, look elsewhere for your holiday traditions. There are plenty of alternatives out there that still value their customers and deliver on their promises. Don’t let Harry & David ruin your holiday season like they did ours.

I have ordered in the past from this company and this year is HORRIBLE. I have tried to order for THREE DAYS, have to do it on the computer--no LIVE contact.I am so disappointed as I've spent thoursands of $ in the past. I even called their corporate number trying to find a person. Guess it's off to See's Candy this year instead of Harry & David.

Ordered a Fruit of the Month club subscription in October. Received the first month, and then nothing for November. There is absolutely no way to contact the company to fix the order, or even see if I will receive future packages, and no way to cancel the order. The phone wait time is 4 hours, chat wait time over 2 hours with a 15 minute auto logout so you have to keep an eye on it. FB messages are answered with endless questions but no resolution. For a company that specializes in gifting, I would never, ever recommend sending a gift to someone. If it doesn't arrive (and it really might not) you have absolutely no recourse except a credit card dispute.

I ordered my wife parts for Christmas and long story sorry they never arrived despite saying that they had. I'm not sure if others on her were being rude or demanding with customer service but I was very polite and didn't blame anyone and I had a new set of pears overnighted along with a hefty discount for next order. On top of that the other parts showed up and they told me to keep both. I got one will let ordering from a company like them.