Is happiestbaby.com Legit?

Put key features of their expensive bassinet behind a subscription after purchase.I purchased my bassinet second hand expecting to get access to all the advertised features. I then spent hundreds with snoo purchasing accessories and other items from their online store. If I had known about the incoming paywall subscription I would have taken my business elsewhere and neither purchased the bassinet nor the many items from their online store. Short sighted anti customer, anti parent move by happiest baby

We’ve been loving our Snoo (despite a difficult setup). They’ve now introduced a subscription model to access the majority of the features we thought we’d bought with the Snoo. Customer Services are interested in how this affects families or how the future resale value. The main thing that’s got me is that they’ve out the ‘weaning’ feature behind a paywall now, meaning if you don’t pay you’re going to be stuffed trying to get your baby from the snoo to the crib!

So dumb that they charge a TON then they also now make you pay for a subscrption

As a long-time customer of Happiest Baby, I am deeply disappointed with the direction the company has taken with its recent changes. The forced shift to premium subscriptions has been nothing short of frustrating. Features that were once part of the standard package are now locked behind an additional paywall, significantly reducing the functionality of the products I've already invested in.It's disheartening to see a company that prides itself on supporting parents choose to prioritize profit over customer satisfaction. The decision to disable previously available functions unless we subscribe to a costly premium service feels like a blatant cash grab. This move not only undermines the trust we've placed in Happiest Baby but also imposes unnecessary financial strain on families.I urge Happiest Baby to reconsider this approach and restore the value and functionality of their products without forcing customers into premium subscriptions. Until then, I cannot recommend their products to other parents.

We have a SNOO sleeper bed, which retails for £1,395. It's expensive, but until now it's been a pretty good product which our baby seems to enjoy, although he also sleeps fine in other beds, so at this point we consider this a bit of a luxury. Since they are very expensive to buy and can only be used for up to 6 months (or until the baby can roll over), we decided to rent ours. All was going fine in the first 2 months, then Happiest Baby (makers of SNOO) decided to start charging £15 PER MONTH for the app which is required to control the bed. Some of the features are available in a free version, however other are not. For example the "weaning mode" which can be used to wean your baby OFF the SNOO movements is NOT included in the free version. So, you can choose to pay £15 per month to wean your baby, or let them scream out cold turkey all night when it is time to move onto another bed. Overall the product is OK but I don't think it's worth almost £1,400, and it's certainly not worth an additional £15 a month on top of that. Overall a very greedy company who engage in price gauging their users.

The SNOO Smart Cot, despite its initial allure, has proven now to be a significant disappointment and not worth its outrageously high price. While it promises to offer a plethora of smart features to help soothe your baby, many of these features are now locked behind a subscription paywall, costing an additional £15 per month.This move to a subscription model is particularly frustrating, as it effectively strips away key functionalities that were major selling points leaving you with what is essentially a glorified bassinet. Parents who have already invested heavily in the cot (even secondhand) are now forced to pay even more to access features they believed were included. This is nothing short of a cash grab and feels incredibly unfair and exploits the vulnerability of sleep deprived parents.Additionally, the app itself is clunky and not user-friendly, making the overall experience even more frustrating. For the exorbitant price, one would expect a seamless integration and easy access to all advertised features without additional costs. Unfortunately, the SNOO fails to deliver on this front.In summary, the SNOO Smart Cot is not worth the hefty investment. The additional subscription fee for essential features is a slap in the face to customers. Save your money and look for more reasonably priced alternatives that offer transparent pricing and reliable functionality.

Avoid this company, their only concern is to maximize profit at the expense of the wellbeing of you and your family. We were not fully refunded from a cancelled order and instead charged a restocking fee of $199. The product was never shipped. We made the cancellation within days of the purchase and the ship date wasn't for a month out. We only cancelled the order to purchase a refurbished Snoo from them and to save a little money. Their customer service was dismissive and added stress to us and my wife who is in the third trimester of a high risk pregnancy. Even more ridiculous, our cancelled order was for a new Snoo on sale for hundreds of dollars less than usual so they will get to turn around and resell it and make even more money on top of charging us a frivolous fee.

Date of experience: July 21, 2024