Is haddonandjames.co.uk Legit?

“Never buy anything from this company.”

Our purchase of a hot tub failed. They took payment, demanded it, and then did not deliver. 3 months later I asked for a refund, it did not happen. I achieved a refund through my credit card a month after this. 2 months later haddon and james took the money from my card without my knowledge, presumably they kept my card details. I am now in negotiations with virgin money to again get my money back. NEVER NEVER use this company. They are scammers and worse. Be warned, it will happen to you also. Tip for consumers:please know that this is a real review by a very aggrieved customer of haddon & james Products used:none, unable to supply

“Avoid, scammers...”

Almost 2 weeks after auction finaly received items I won... 2 of 10 only... And small note inside box, with 2 "tick to choose" fields - refund or "The item(s) will be sent to you when available (? WHAT?) Used many uctions before and if something is on auction, mean that item is there (auction home) ready for collection or delivery after payment. Payment must be settled in 24 hours... If not, they will charge you for each day of delay... Company with 26 years experience on the market can't provide what they promised. And no even email or text that there are some problems etc... That was my first and lasy time with them... Disappointed. Tip for consumers:avoid.... best thing... Products used:jewelry Service Value Shipping Returns Quality

“Terrible customer service”

I won an auction and did not realise that the goods will not be delivered for 8 weeks. Contacted them to have the bid cancelled as I needed the goods within two weeks. I was told it cannot be cancelled even though they expect to hold on to my money for 8 weeks without delivering the goods. I spoke to a lady called Saida who was unprofessional and unsympathetic. To be avoided in future. Service Value

“A GOOD COMPANY SOME OF THE TIME BUT REALLY BAD AT OTHERS”

I ordered and recieved 2 ipads total cost £128.00 both arrived and neither worked as one was described as working and one as unchecked i took them to a computer technician who looked at one and told me it was pulled to pieces inside and only scrap value it would never work. So i returned both to the company with an accompanying letter and sent them an email as well. I have heard nothing although it has only been 2 days so probably very busy. Tried to contact them on the phone but phone always busy. I have bought many hundreds of pounds worth of goods from them in the past and found them to be honest helpful and trustworthy. I will keep trying to contact them and will keep you informed of what is happening.

“No delivery”

You win a lot that says delivery within 28 days and if we can't we will refund you. Delivery deadline goes by, no contact from H&J so I try myself. Takes a while but finally get through and I'm told to call back in 2 days. This happens 4 times and still no date. Ask for a refund as they can't give me a date and I'm told I can't have one. Wrote a previous review on Google, that was responded to, but still nothing. No contact no date no refund. Loads of reviews say the same and phones emails etc are always busy, must be a lot of people like me let down... if they keot up to the refund i wouldnt mind because these things happen but they fob you off and tell you lies. I think ibidder spotbidder both need to be told and hopefully they'll be withdrawn from selling on their pages. Tip for consumers:Don't. Products used:Garden furniture. Says full refund but there hasn't been one yet Service Value

“Poor service and communication”

Waited months for the delivery of a log cabin. Duly arrived, and arranged for construction. Qualified carpenters noted instructions were missing for on section. Tried calling, but phones have been disconnected for customers. Emailed, and received copy of main instructions, but without the section that was missing. No reply. Tried again, but informed this email service was no longer functioning. AVOID THIS COMPANY, SOMETHING IS VERY WRONG! Tip for consumers:Just avoid this coming, it’s a sales company operating as an auction site. Therefore sales rights are removed. Products used:Grill cabin. Service Value Shipping Returns Quality

“Delivery by Manuel”

On time and very helpful and polite. Delivery was undamaged and Manuel helped me to get the rather large item into my garage. Well done. Best regards Ged.

“Manuel the delivery driver”

Manuel the delivery driver was very polite and professional, he even helped me carry the swing seat into me back garden. Dave 36 Bryant gardens, Clevedon Products used:Swing chair Service Value Shipping

“HADDON AND JAMES ARE VERY BAD WITH CUSTOMER CARE”

After waiting 10 months for Goods, and sending 22 emails and 2 Answered, as they NEVER ANSWER THE PHONE, told them I would take legal Action to have my Money returned. Had a Reply from GORDON Customer service offering apology etc and said he would sort. Asked for Bank details etc which they had had some 3 times. Could NOT believe as just checked my Bank account and the money paid back AFTER 10 MONTHS OF CHASING. BE VERY, VERY CARFUL DEALING WITH THEM. Thanks for the refund H and J, but will NEVER EVER use you again Service

“Value for money.”

I have bought many stuff from here, all in all im pleased with everything. Delivery is good i usually get it to where i want. Pretty good auction if you ask me. Tip for consumers:Be patient watch what you bid on some items are more than one. Read descriptiond very well. Keep an eye on emails in spam box and in general. Products used:Ovens white goods tents,garden furniture, hair products,radiators,paint, bags. Service Value Shipping Returns Quality

“Shocking disgusting and shameful”

Wish I had read all these before bidding! Received 8 of my 14 items, received 8 single egg chairs but well outside the already extended 56 days. Never received an email or a call in regards to the rest? 5 double swing sofas and a patio set. Not even a card like other customers have received stating their items aren't in stock? Literally no mention of my other items. Now the battle for a refund starts. Reported to trading standards today as I do not wish to wait for a supposed refund till end of October. It's becoming clear that this is not a supply issue as it's been like this for at least 2 yeard based on these reviews! Still using covid as an excuse, blaming suppliers for undelivered goods for well over a year now so clearly that's another excuse! Disgusting and shameful behaviour. Legal action will begin (worth the £200 court fees to get my £3000 back!) once trading standards have replied! Once they're notified, will also be reporting to anywhere/ anyone else that needs to hear of these rogue traders. Tip for consumers:Don’t buy from them, simple as that

“5 Months And still nothing”

Paid for item in March and Still have not received anything not even a communication re reason and its almost Septemberand it stated it would be 28 days. Tip for consumers:AVOID AVOID AVOID NOT A GOOD PRICE AND NO SERVICE ITEM 5 months Later Still not received and no sign of it they are now saying that i may get a refund in October BUT NO GUARANTEE Products used:HAVE NOT RECEIVED EXPENSIVE SWING CHAIR Service Value

“No goods want payment 5 months in advance”

This company should be struck off chasing payments for goods which aren't available for 5 months expecting people to bank roll them they shouldn't be allowed to trade Service Value Shipping Returns Quality

“PLEASE DO NOT BUY FROM THESE PEOPLE”

PLEASE DO NOT BUY FROM THESE PEOPLE. We bought a six seater garden furniture set at the auction. We have bought at auction before and know the rules. However, it was already falling to pieces as we were getting out of the box. My sister and her partner were shocked at the poor condition, washer bent, screws cross threading and the ratten falling of the chairs. Even the guy who dropped it of said "it's a bit difficult to put together, if I had'nt got all these to do, I'd do it for you" He told us he was short of drivers and he was the warehouse manager. We tried to return it for for a refund, what a joke, my husband, got told, no refund, replacement only, just like that, from a nice gentleman called Gordan. My husband has stage 4 cancer and has just come out of hospital from a bleed from the primary cancer. He asked them if they would refund the money as this is more important at the moment to us than garden furniture, we are two nurses with 77 years experience between us and all this Gordan could say as he loves to quote the book at you, "well I'm following procedure", "we're running a business here", "the only person above me is the managing director and eh don't speak to the people, eh's got us for that", or Kaylee, "put you on hold now" then goes off for ten minutes and comes back and says "bad news, I can get the replacement delivered to your greenhouse but no refund" At the end of the conversation I said "the company lacked a moral compass" Gordan said "it was no point insulting the company" putting the phone down on me. I hardly think telling someone that there company has no moral compass is an insult. If you are still thinking of buying from them, remember if it cost £1 or £1000 and the thing you buy falls to pieces in front of you as you take it out of the wrapper. GORDAN WON'T GIVE YOU YOUR MONEY BACK. Tip for consumers:DON'T BUY FROM HADDON & JAMES.... Products used:Garden Furniture Service Value Shipping Returns Quality