Is guruaid.com Legit?

A rather large technical support scam operation.

“I'm to sick to Take the time to explain it would take three or four days.”

In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back. Service Value Shipping Returns Quality

“Disappointed”

Been using this company for years, spent a lot of money, unfortunately this last service they did wasn't carried out as they usually do, they wanted me to give them another £149.99, for extra years servicing, but I declined as my energy bills are so high, my laptop is now very very slow so it's a shame but they didn't carry out what I paid them to do Products used:Online service of computer Service Value

“Very questionable!”

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

“SCAM”

GuruAid is is scam, don't trust it, it's making advertise about those stuff like 'Windows Tech Support' and then want to access my computer cuz they lied it have malware. GuruAid is not safe. Dunno why it's still here, dunno why it isn't censored or sued. Tip for consumers:Nothing it's bad Products used:Nothing

“Unavailable service and constantly trying to get money from you...”

Just to say... have been trying to contact them for days... Every time I get the same reply..."the lines are busy... please call again." The problem is when you do call again, you get the same reply... Also when you do get through, they always want to update my iPad and smartphone - for a price - and then tell me 'what a special deal I am getting.' and when I say NO - they are not really interested in helping me with my problem... will not renew my contract with them

“HACKING SITE, STAY AWAY”

Guruaid.com deceive customers into thinking they are contacting a legitimate company. For example, if you google "Telephone Norton" you will see the top result with a Norton antivirus logo, but which is actually guruaid. I fell for this trap once when seeking technical assistance. They answered the phone, pretended to be Norton, asked for remote assistance on my machine, then sought to gather serial numbers of hardware. I later contacted Norton for real who kindly helped restore my system and pointed me to a Federal Frauds complaints website where i made a formal complaint. STAY AWAY FROM GURUAID as the staff are genuinely fraudulent liars.

“EXCELLENT SERVICE - HIGHLY RECOMMEND!”

I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!

“They rip off the elderly!”

This company, GuruAid, signed my elderly mother up for FOUR accounts which they bill her monthly for. They claim to sub contract as AVG. TOTAL SCAM. Said she had to pay $100 to cancel acct, then they keep on debiting money from her acct every month, multiple times! The bank had to cancel her credit/debit card. I have filed a fraud complaint. Unfortunately, since they are in India, they know they are "safe" to rip off poor unsuspecting elderly individuals. Disgusting.

“Bait & Switch- Dishonor Money Back Guarantees”

I called Dell customer support and ended up being switched to this Indian tech company. I had a problem where the computer would not boot up. I am still under Dell warrenty support. The support people kept passing you around from one person to another and end up conning you into signing up for their service. The day after I went to their site which shows I can get a full refund within the first 30 days without question. I called but they refused to do that. It cost me $100. Stay clear of this company.

“Sorted my computer after a scam company messed it up”

I contacted a company found online and for £39.95 they totally screwed my computer, can't remember the name of the company, Guruaid in about 45 mins sorted out the mess and got me back up and running, only thing they did not restore my windows programmes which were deleted by the first company. I contacted windows direct and they re=installed all my programmes, Word, Excel and Powerpoint. I TRUST THEM.

“Never call them again”

I needed some help with a download, and they remotely "tried" to help me while they downloaded a malware app. The "technician" was very unprofessional, insulting me, and when I said that will not pay for his "help", he start calling me names!

“Excellent service for 7 years! Highly recommended.”

I just renewed for 3 years for $399.99 and I am happy to do it. I can call these experts as much as I want ( they encourage me to call every 30 days) and they keep my computer in tip top shape. Their services are comprehensive and include my printer and scanner. I have subscribed to them for 7 years. Worth every penny. I even have Costco concierge service on my newest computer but I purchased Guru Aid anyway because their service is better and on point. I have read negative reviews about GuruAid but that has not been my experience with them at all.

“Scam Artists”

They pretended to be Norton, and after $120 dollars I found differently. I believe these Indians are the biggest generators of hacks in the world. I think our government needs to concentrate on the Indians for hacking American computers, whether it is my pc, or some banks, or elections. Not all the credits for hackings should be given to the poor Russians.

“Guruaid”

Adriel was as professional as any one that I could want. He was patient and understanding and knowledgeable. I felt very comfortable in his answers and didn't feel that is was in any type of "in a hurry" me cut me off" to move on to the next person. I felt very comfortable. I hope that he will be my call guy on our next experience. Thank you Adriel...

“We were not impressed, we felt that the 'Senior' technician...”

We were not impressed, we felt that the 'Senior' technician tried to frighten us in to buying their services, and after giving us some unnecessary and complicated information tried to convince us that we needed over £500 pounds of work, to be done remotely. We took his number and put down the phone at that point. We shut down the computer and the next morning when we tried again the problem had been resolved, presumably by the server. Our own virus protection told us that we had NOT been invaded by spyware as we had been told. A lot of worry for us and anxiety caused by what amounted to a scam.

“This has been a nightmare”

This has been a nightmare. They lost several of my programs and finally called Dell and they discovered 63 viruses on my computer. I am calling my credit card company today and disputing the charge. Stay away! To bad the computer allows sites like this. They are scams.

“Bogus Scam”

Pretend to be Mcafee support. Requested my mcafee account password so they could look up my account. The real mcafee people wouldn't do that. They asked me my name then verified my address, etc. and told me the information about my accounts.

“Problem resolution to long”

Will resolve problem, but takes forever. Make sure you have plenty of time.

“SCAMMERS”

Spent half an hour with one of their 'techs'. Stupid me gave him access to remotely solve problem with my AVG ZEN (which was a problem in and of itself. Don't know what this tech did but my desktop became unstable and virus ridden!. He said he'd sort it out if I paid £80 or if I couldn't afford that what could I afford?. I put the phone down. What confuses me is why AVG allow themselves to be associated with Malware snipers!. One can only wonder.

“I was dissatisfied with GuruAid service, since I did...”

I was dissatisfied with GuruAid service, since I did not need the help they assured me was necessary. In addition, the service person said my emails were not being received, so help was needed. I later found out that my emails were being received. The service people are highly trained to sell you what you don't need. I am not tech savvy, so I would believe most of what they said. I spent $699.99 before I left the several hours-long "help" that I didn't need. When I asked for my money to be refunded, it took considerable time, but GuruAid refunded loo% of the money. Tip for consumers:My recommendation is NEVER agree to any repairs without first checking reviews and getting a tech savvy friend to talk over the necessity of the repairs or clean-up GuruAid said was vital..

“Guruaid review”

Very good service and good customer service, happy with the service. Thank you guruaid. Thanks for the technical support for my computer

“Rubbish Company”

5 times i phoned your company for help. They took control of my pc... rubbish they cant sort it out ive still got the problems. I paid £240. What a waste of money

“Tried to charge me £80 and make me think I had viruses.”

I had problems installing antivirus software so I spoke to someone at GuruAid and allowed him remote access to my computer. He said showed me loads of "viruses" I had and promised he could then install the antivirus then but not before; all for £80. I said no and stopped his remote access. I then rectified the problem myself by un-installing outdated software and installing the new. This is now running fine and has detected no issues with my computer. Moral of the story; "Do not trust, they will make you believe you have more issues with your PC then you really do". Service Value Shipping Returns Quality

“Posing as McAffee support - actually trying to sell $120 tune-up”

They posed as McAfee, got me to let them connect to my computer, ran diagnostics, told me McAfee wouldn't work until they fixed "issues" on my brand new computer. Pressured me to buy $120 tuneup. Find someone else to help you!

“Typical BS but absolutely no knowledge, but lies on top of lies”

Called them for what I thought was the Webroot support number. The "support tech" said he needed to sign on my computer, which Webroot always does. The difference being that Webroot has outstanding support and GuruAid couldn't write a dir command without a syntax error. He said he worked to Webroot, which was a lie. After screwing around on my computer for almost an hour it became obvious to me he had no idea how to restore Webroot on my new computer and, but for $80 he could a "technician" clean up all the errors on my 2 day old machine. My guess is that if you think they did a good job you really didn't need them. STAY AWAY! IT IS A SCAM!