Is googlestore.com Legit?

My review is deleted, probably for pointing to individuals. Google sends my phone with cheapest DHL delivery and it lost in delivery. They closed my ticket twice. I paid extra for legal help. At the end. I got my money back thanks to paypal. These all happened right before my annual holiday. And my first week was complete garbage. I dont believe this is the way they operate in USA.

I am so sorry to purchase from the Google store without looking here. Whoever is in charge of the team is a toxic person and doing all it can to decrease customer satisfaction. My product is lost in delivery and they closed my ticket twice without explaining the reason, and implying me as a liar. I hope someone with a proper google vision sees these comments and take an action for it.

Worst customer service ever. I bought a Pixel 8 pro and it was a nightmare from the beginning. Never I will buy a Google phone again. Disaster.

Ordered a few items including a smart speaker. They didn't send the smart speaker, and despite photo evidence the speaker couldn't fit in the package, evidence from the delivery company, me telling them it wasn't physically possible for them to have sent the device in the box I received, they refused to accept I hadn't received it. Still not received a refund.

At our residence in Anaheim Hills yesterday, only our recently upgraded stove top counter and associated outlets stopped working! FEC repaired a buried outlet box with recently burnt wires behind some drywall that was extremely hard to find and poorly designed. This could have turned into an electrical fire and much damage, so the value of the low cost repair was priceless.Thanks FEC

My fitbit quit working. This has happened in the past and Fitbit would replace it quickly. Well not so much since Google took over Fitbit. My Fitbit was out of warranty, normally I would get a cod to get a discount and have a new Fitbit within 2 day. Google is taking 2 weeks. I chatted with Google July 8th, placed my order for a new Fitbit at a discounted price(replacement was not offered). July 17th I get a notification that the Fitbit will arrive July 22nd. 2 weeks SMH

At the time of me writing this the Google store has a 1.4 rating out of five . I'm convinced that if zero was an option it would be a 0.4 out of five stars. Do not buy a Fitbit from Google ! In fact do not buy anything from the Google Store based on reviews here and just so you know, you won't have a choice if you want to buy Fitbit you will have to buy it through the Google store. This will be a big mistake for you if you ever have an issue. I ordered a Fitbit on July 30th . It arrived on July 31st. I realized at that time that Google had absolutely destroyed the sleep tracker service which was the predominant reason I bought the watch. I decided I would return it . Within 24 hours of receiving it I reached out to start the return process . When I didn't hear back within 48 hours I reached out to them to find out what was going on why I hadn't received any information about my return. Of course Fitbit doesn't know anything about anything anymore because they have handed all of this stuff over to google. I spoke to their customer service and was told that they would escalate my issue. I then heard from Google who told me their expert team was reviewing my request. This nonsense went back and forth for days until a week later they told me that their expert team had denied my request for a return and refund unfortunately sorry about the bad news and if I had any more issues I could reply to the email or click the link to go to support. Of course I reached back out to them for an explanation of why I was denied after only having had the item for one day . The response I received was exactly the same as the one before our experts team has denied your request for a return / refund. I reached out to Fitbit to try and get help but I get the same response they cannot help because Google is in control of all of the transactions. I have tried to file a claim with my card company and I hope this works but just a warning to anyone avoid Google Store like the plague they are running a scam and stealing people's money, if you don't believe me read a few more of these reviews, shame on Google ! All I can say is I wish I had read these other reviews but who would have thought that Google would need to scam people. is this a sign of things to come?

Very poor experience. Ordered a Pixel Watch 2 on Friday. Most online services would have processed and shipped the same day. My order status said it was ready to ship and gave me a UPS tracking number.4 days later UPS status says that only the label has been created and they have not received the package. The Google store status says that the shipment is delayed. Customer service cannot tell me when it will ship, or what is causing the delay. They cannot cancel the order, nor can they ship a replacement. Google needs to hand over the store to some professionals who can run an online store in the 21st century, and not be stuck in some mail order fantasy land from the 1960s.

Got a Pixel Watch from Google, but it cannot track health without Fitbit. Fitbit is the absolute worst.Google has destroyed Fitbit. On July 8th Google has removed the fitbit dashboard, which makes This month Google has removed customer service.c There is NO COMMUNICATION any longer. You will be redirected to volunteer self-help forumns. In April, Google has destroyed sleep tracking. It has poor and ugly sleep tracking charts.Last year Google has removed challenges. I will never buy another google/fitbit again, and I hope Fitbit goes bankrupt.Since Google has taken over, Fitbit has gotten 10,000x worse. The app is completely unusable an ugly.The sleep tracking is atrocious and extremely hard to read. This was done by Google, as previously, it worked and looked beautifully.Google has removed Fitbit Challenges. This was the #1 reason me and my friends bought a Fitbit instead of something like Garmin.Google has removed the dashboard, which was a very helpful tool. Something Garmin still has.The worst part of all is Google is too big to care about us. There is no communication from them. The fitbit forums have over 2,800 users complaining the last 2 months over the destruction of the sleep tracker, and they have not taking even 10 seconds to give us a response. Users also begged Google not to remove challenges, but Google selfishly moved forward and gutted them.

Trade if offer is a scam. Purchased a phone with a trade in deal, the trade in kit didn't arrive and Google refuse to send one, so left with no trade in. Would never trust buying from Google again.

Fedex reported that they had damaged the ear buds I ordered and would not deliver. Google support is still dithering about what to do. Good customer service would simply send another pair. One week and nothing is on its way.follow-up: They finally sent a second pair. It is a good product. They just need to revise how they handle these cases.

I bought 2 Nest Cam Batteries Wired from this store, and they don't charge using the cable and the electricity plug they sold me. I have called multiple times, and I get passed around to different countries with different support personnel. They refuse to replace the defective cameras.

I have purchased phone, ear buds, and watch directly from the Google Store. The Ear Buds Pro needed to be replaced. My brand new phone stopped connecting to the Internet after a couple of days. This is the 2nd phone I've purchased from Google Store. Went through the process of troubleshooting, it's a bad phone.The options are send it back, and wait 7-14 days for a replacement, of course while there is a hold on my credit card! Zero compensation for the tremendous inconvenience of no phone, and having to reload a new phone whenever they decide to send it!Absolutely atrocious customer service! With Amazon, they would most likely credit you as soon as you dropped off broken phone, and done something for you as a customer. Almost hard to believe how poorly Google treats it's direct customers. I will never buy from the Google Store again!

Ordered myself a new Google pixel 8 pro after making the switch from Apple. Within 30 days I had a issue with the battery and was offered a like for like exchange. I sent my new faulty phone back in it's original box and with all the cables and adapters. I then received a reconditioned device without a box and any cables. Contact support and they could see why I was so upset after spending £1000 on a phone that had gone faulty to have it replaced with a second hand device without any cables to even charge it. I asked to speak with a manager who I had to book in a call back that I still haven't got. Definitely stay away from Google if you are looking for any customers service.

The phone itself is good feels good and the camera quality is excellent. The display is amazing and big, but there is a big issue! The phone heats up quite a lot, and sometimes takes you out of the apps or sites the storage space is really bad, if you don't buy the extra storage from Google the phone is really small on storage, and keep in mind I'm talking about the 7 pro! Even if you buy the storage you would run out quite fast which is strange.

Got a new Pixel 8a with the May 2024 promo on offering £150 "enhanced" trade-in in the UK Google Store. Submitted a Samsung S9, and if I selected "turns on, no cracks, screen works properly" I'd be offered £208. If I selected "turns on" I would get £190.PCS Wireless (Google UK partner) received the phone, and claim they don't know what model it is... they also says the phone has cracks and burn in. So, they gave a value of £0. Should be all fine, but when trading-in the website clearly stated that it only needed to turn on to be offered £190. I won't fight the additional £18, but official complain now with Google Store to get the £190.Unbelievable poor service.

I don't know who people contacted but for me the Online Call function worked great. I have been using pixel 6 for more than 3 years now and my phone's battery got swollen. I tried contacting customer support from Google Store & I only talked once with them. I got a new phone issued as a replacement. and it works great again. I'm really satisfied with the phone but I must say the service was great. I received my phone within 3 days after service request.

Worst experience in my shopping life! The repaired device was sent to an incorrect address and I've spent already a week trying to find it and still no luck. All my tries to contact and find it end with the advice to contact UPS not having any information and look for it on my own. After sending it to me with an incorrect address they just say that it's not their responsibility anymore. Be aware and avoid this company.

Phone screen developed terrible flicker after 18 months. Said 2yr warranty invalid due to hair line width chip, less the 0.5mm long on casing. £700 Google 6 Pro v well looked after now useless. Will never buy anything Google ever again! Tried on line chat, emails, requesting formal complaint, they could not care less!

Simply terrible. Bordering on illegal. They simply do not offer customer service if there is a problem. They have no published complaints process and after a while the conversation simply peters out and they just ignore you.I have no resolution to issue with my Google Nest Mini Display. Scripted responses that when you read between the lines you could infer they are telling you they won't contact you again. They are certainly non-commital. Disgusted and not quite sure how they're getting away with it to be honest.

“AMO APP LIMITED”

I got scammed by this company. I never signed up and they have been taking money from my credit card through PayPal without my consent. PayPal for one year did nothing to help me. Today I have two customer services, but the first one deleted all the evidence about the charges. Be sure you don't have a lot of credit cards because the scammers will get you. Just Google this Amo app limited company and tons of people are in the same situation. I could not find a place to cancel this company. I went to PayPal and deleted my credit card. I noticed they have more companies with the AMO name to scam more people. Why do they have to work? Some people no longer know the meaning of the word principle.