Is gmpartsprime.com Legit?

GPP Services is AMAZING

My Buick had engine problems I wasn't too sure what to do. I consult with GPP Parts Specialist and my local dealer got the right parts to fix the problem. Save me from buying a new car. Their services was AMAZING.

Bad Customer Service, NEVER Received Parts

Nobody is resolving my issue. The same excuse I keep getting is that the shipment was delayed due to the weather. After checking the weather in Milford, OH over the last few days, there hasn't been any severe weather that would cause that issue along with verification from FedEx. So can someone please explain why another shipment hasn't been arranged with a replacement part? This has become more and more frustrating for me during this time because I have been inconvenienced due to the delay this is causing for my repair. I still haven't received the refund for the overnight shipping either. No one is resolving this situation for me. I have never had a bad experience with any online shopping, but this one has been a nightmare for me. Someone needs to do something because now I feel like this is a scam and my money was taken. Tip for consumers:AVOID THIS SITE! Products used:Fuel Injector Wiring Harness PT1401 GM Service Value Shipping Quality

Do NOT buy electrical parts or components from this site!

I will state it plainly here for anyone needing to know this info up front. Throughout the entire checkout process, you are not alerted to their policy that if you buy ANY electrical part or electrical component, that it is not eligible for a refund or return. Their site is littered with very generic diagrams of specific components/parts and despite your vehicle being compatible via the vin check-for-fit process, you may need a specific variation of one of those parts, which they don't have the actual pictures for. In the event that you don't have the correct part number, I tried to do my due diligence on this and apparently this part is just hard to find pics of online that have a part number listed, you could end up with the wrong part. My part arrived quickly, which was great, but the part was wrong. The boxes and part were all opened carefully and with the exception for the tape of the actual part box being cut, everything is in the condition it arrived. They require you to send pics of everything (boxes and the part) in order to start the RMA request (which is how refunds or returns are processed). You then have to go through their RMA procedure to request a return/refund and it was only when I received a rejection email that now they want to list all of the helpful info and links that should be front and center prior to even going through with the purchase. This is extremely shady and I'll never buy a part from them again. After speaking with the rep for the RMA department, they stated that all they could do is reach out to the "dealer"/supplier of the part and see if they will take it back and I'll receive a follow-up email with their decision. We all know that they will 100% NOT accept the return since they already have my money and after I pressed the rep for GM Parts Prime what am I supposed to do with a part that is incorrect and can't return or get a refund on, she stated that I could maybe sell it on Ebay or a site called OfferUp. This is seriously the worst and only experience like this I've ever had buying parts online and was my first and last with them. Tip for consumers:Just look elsewhere if you need any type of electrical part because if it turns out to be wrong, you can't return it or get a refund. Use another vendor or service that does allow you to easily exchange unused parts. Products used:I bought an A/C Control Unit and it ended up being the wrong part, but due to their policy which they don't state prior to checkout, you can not get a refund on electrical components/electrical parts. Service Value Shipping Returns