Is global-freaks.com Legit?

At first I trusted the shop as they had a big audience in social media. I made a preorder of Sakura Miku Cafe on the 5th of February, was firstly surprised of the estimated date of arrival, (30th of August) as the item itself released on May, but still understandable. The shop informed about possible delays, but it's still unclear if the item is on the way. After I started asking about a full refund, they stopped responding me via mails. Now I see that it's a common situation and I even would be happy to get at least a 80% refund

Item was continuously delayed when it has been released everywhere else for over half a year. They also only offer partial refunds as far as I'm aware, even though the item is severely delayed. I don't want the item anymore and have been trying to contact customer service for a refund/cancellation and have recieved no response, even for a partial refund.. Edit: Have finally gotten a response for a refund hence the rating change. The company is absolutely legitimate but the delays and slow customer service are very frustrating. I would recommend buying in stock items only.

I asked to cancel an order and get a store voucher as refund and I get no reply. They used to be a great company I used multiple times but now they aren't reliable at all. If you want to buy in-stock they reply fast but for cancellations, forget it, you Will be ghosted. I recommend everyone to go to PayPal and contact a lawyer, don't wait on them.

Please people beware!They're closing everything on Tuesday, the CEO ran away with the money leaving the employees with all the problems on their shoulder!It's kinda impossible they will refund everything by their own as they can't (seem the CEO was the one that had the power to access to pre-orders, refund etc.)Go by PayPal (better by phone!) or with your bank but beware that if you paid by PayPal and the transaction is older than 180 days those money are lost.At least that's what they told me in chat.I have almost 1900€ of pre-orders on this website from 2023 till today. Good lord!

It's official. The CEO ran away and is nowhere to be found.No pre-orders are possible anymore.The shop is closing on the 8th October!!Open a dispute on PayPal to get your money back. I wish everyone good luck!

2 orders TOISUBVGA $79.76VUFKSBKEL $71.18. were canceled on Sept 3rd.Where's my refund?They Replied to me on here with nonsense. No refunds yet and cancelled . Let them sink into oblivion as the Spanish Armada once did .

Fast delivery, package arrived safely! The only downside is that not all parts of the website change to your preferred language. I can understand Spanish, so I was okay, but others may struggle with emails/forms that are stuck in Spanish.

Pre-ordered "One Piece Monkey D. Luffy -Gear5- P.O.P SAMaximum Megahouse" in May by instalment and finally paid full in August. It is said preparation in process since only after I paid fully (what's the point for instalment then). It's almost Oct now and nothing else happened when I came to check again and realised the item was fully removed. Is this a scam?

Preordered my figure on August 2023 and paid right away. The item was supposed to be in stock on February but has never arrived. The customer service stopped to reply at all to my many emails since mid-August 2024 after they told me that they would refund me, but never did that. Total scam and a loss of money. Do not buy from this seller! I had good experiences in the past but they are frauders now.

Sorry to feel the need to write yet another review, because the response time seems to be much better after leaving a Trustpilot review. After a long wait, the order was finally cancelled, but I'm still waiting on the actual refund. It's been 2 weeks already since the last reply from Global Freaks, saying "We requested the refund to the person in charge, from customer service we hope it will be sent soon, sorry for the inconveniences" I understand that a refund might not be processed in a single day, but a time frame of "soon" is not something I am comfortable with after 2 weeks of radio silence.

Average experience with in-stock items but its not possible that I preordered something on 09/30/23 (Availability date was end of july 2024, which is already a long wait) and now that August has ended they haven't shipped the figures yet...btw 80% of other stores had the figures in February/March.

Pre-ordered a figure more than a year ago, the figurine was released in October 2023.It was supposed to arrive in January 2024 after which it shifted to March 2024 followed by the generic message about distributor not providing them the required amount of figurines.I requested for a refund for this purchase the company was unable to fulfill two months ago in June, haven't received it yet.Although I was pushed a voucher which I did not request and am not going to use.I'd be wary pre-ordering anything from this store.

NEVER pre-order from this website if you value your time and money. I pre-ordered something back in early 2023. The item was supposed to be delivered March 2024. It's now the end of September, and the pre-order has been delayed over and over again while other stores have had it in stock for six months now. Talking to customer service (who answer VERY slowly), they are not even willing to offer a full refund, but will offer a "voucher" for the money. Total scam. I have multiple open pre-orders, none of which I am ever likely to receive. EDIT: They replied saying false nonsense, they have NOT offered me a refund. They will ONLY offer you a voucher

I first ordered some figures with the company a few years ago. Managed to cancel and get a refund within 72h. Managed to get a reply within 2 working days. All great up until recently. Figures on preorder are disappearing from their website without the possibility to check when they're meant to be available. Trying to contact the customer service or persons responsible for processing cancellations is equal to impossible. I asked for a cancellation of one order, had to follow up a request after a week of nothing. Their reply advised that my request has been sent to a person responsible for returns. As I've not heard anything back, I followed up again two weeks later (mid September). Still haven't heard back. I am obviously worried now about other figures I have on preorder - some of which have disappeared from the website. Some items keep getting their availability date changed - understandable, as someone who collects scale statues I'm aware of delays to preorders - it happens. But usually there is an option of open communication with the seller that gives a peace of mind. Unfortunately, it doesn't seem to be the case with Global Freaks anymore.It is extremely disappointing and heartbreaking to see a once trustworthy company that delivered exceptional service to take a 180° turn and not appreciate their customers, and a community that shares the same passion.

The website is good, they ship the figures that are in stock quickly, but the preorders seem to be delayed, me and my dad ordered a S.H.MonsterArts figure that was supposed to start shipping in the end of May, now they still keep delaying it. so be careful when preordering from them it might get delayed

The shipping took longer than expected, but nontheless the product came in a good condition. I am happy with my purchase

Do not buy here. I think this shop is going to shut down, and they will try to keep the money of pre orders. I will try to get my money back if possible.

I had never bought a figurine before so I bought a "cheaper" one to try it out. You know how it is. I bought it last Friday, and now, Monday it arrived, super well packed, in perfect condition, the figure looks AMAZING, and it even came with a small little trinket (a Vegeta to assemble)! I am so glad about the quality and everything else, I have bought several others and pre-ordered some awesome more expensive Berserk and Evangelion figures. Amazing! Will buy from them again (and again, and again). You have a new client! Keep up the good work!

Good prices and fast shipment, well packaged, great figure choices. My new go-to website for ordering figures.

Ordered recently a Super Sonico BiCute Bunnies Blue Rabbit Ver. FuRyu figure : it arrived fast - was shipped with Tipsa from Spain to Portugal and then via DPD - it seems that sadly DPD got my address wrong due to some similarities with another adress, however I was able to pick my package at a DPD pickup point. Now I am still waiting on a Marin Kitagawa Noodle Stopper Furyu that I pre-ordered in July of last year, still no updates on it and it has dissappeared from the website.Would like to know when could it possibly arrive, since I have seen the same figure being available in many other places..