Is gilbertstephens.co.uk Legit?

Seems the Crediton branch is closed to new customers. Winding down maybe?

Terrible experience.Huge impact on my emotional and mental wellbeing.Left financially crippled by having to wait for over 2 years for reimbursement of medical expenses Accident claim that has gone on for over 6 years with numerous gaps of 6-8 months of no progress Lost count of the apologies recieved that it is now embarrassing.Own deadlines broken time and time again completely lost faith in this firm.Complaint lodged with ombudsman

Good afternoon Gilbert Stephens Solicitors,Just following up again on my enquiry to get a quotation which I made 245 days ago!I used you previously to help in the transaction to buy my office but am currently very disappointed in still no quote or information on my enquiry. I sent a Location Plan initially but still no response after multiple emails, follow ups resending the location plan as Emma didn't read the previous emails. Alistair although copied in also hasn't chased this for me.Could we try again. Is there a different Team / member of staff that could deal with this please hopefully today?Many thanks in advance.Kind regards,Paul

Took 7 months to complete a simple sale of our house to our son (no chain or mortgage involved).Sent other peoples confidential documents in with ours! And when I arranged with them to sign a form we travelled all the way there to be told the solicitors had no capacity to sign today and had no problem sending us away at all. What a waste of time.Very unprofessional and upsetting to be treated like this. We would never use them again or recommend them to a friend.

Avoid. Per previous trustpilot and google reviews... Terrible service, calls and emails from all parties to various individuals in the firm ignored for days/ weeks on end/ until chased. Constant out of office responses, non existent complaints process. This matter is now with the legal ombudsmen. Giving lawyers a very bad name sadly

Terrible company. No communication. One of the solicitors in their employ made mistakes and has since resigned. They state they have no ties. Despite the duty of care to me. They ignore me and tell me not to get in contact. As a result I’m losing thousands of pounds. Terrible awful firm. Avoid them at all costs.

I would thoroughly recommend Gilbert Stephens based on my experience with them. Totally professional in every aspect throughout in dealing with my late Aunts estate. I dealt with the Sidmouth office, and Jonathan Cave in particular was outstanding. From our first meeting I knew the estate would be conducted well.I was kept imformed throughout by him, and the timescale of everything was concluded in advance of my expectations. An excellent experience

Antonia d’Alessio acted on behalf of 2 company re-mortgages, the service was second to none. Everything was completed swiftly, communication was excellent and we are more than haopy with the service we received. We will definitely recommend Gilbert Stephens to friends and family and we will use them again in the future.

The first person we had contact with at Gilbert Stephens when we needed a company to act on our behalf for conveyancing was excellent but unable to take on our case because of workload. The person that took this on instead however was not. They don't respond to emails sooner than 2 days from receipt so that they don't disadvantage people without email. Which century are we in? We were also advised that they didn't know if they could accept money from the lenders to pass on to the vendors and suggested we should handle that ourselves. This was unbelievable. The conveyancers acting on behalf of the vendors and solicitors acting on behalf of the lenders were so much better at communicating with us and they were not acting on our behalf! Poor attention to detail did not help either. We will certainly not be using this firm of solicitors again. If you need conveyancing done, I would recommend you look elsewhere.

Corruption and a Conflict of interests would be an understatement. Horrific solicitors firm. Law firm Partner/Owner misuses his position as a housing solicitor to deny vulnerable residents the safety that they deserve. Via the housing sector. This firm should be closed down by the SRA. Conflict of interests would be an understatement.

What an unbelievably incompetent company, not sure if it is the staff or the management but don’t touch them with a barge pole, how are they allowed to get away either total incompetence.

We have had a really poor experience dealing with a Probate issue. Three years of chasing and on occasions, sorting issues ourselves, and still we are chasing. We appreciate Covid has had an impact, but most of our experience relates to poor management and incompetence.

Despite numerous emails requesting a quote for conveyancing nothing has been forthcoming. They have obviously gone down hill since merging with Gilbert Stephens of Exeter. Could not recommend them now.

Great service again from Antonia, Paul & Louise. Great communication & always on hand to help with any queries. 10/10-definitely recommend!

absolutely shocking!!! poor communication shambolic management avoid at all costs