Is giglio.com Legit?

My experiences with Giglio have been nothing but positive. I have placed many orders and returned many items.I found Customer Service to be attentive to detail, thorough and helpful - much more so than a majority of other retailers (read my other reviews).I see some people are complaining it took over a week to issue a refund. Okay, try returning something to Saks, for example. They wait 30 days from the time they received your return to issue a refund AND they won't respond to e-mails. Don't complain about Giglio.Giglio is great! I wish they covered and refunded duties and taxes for orders to Canada, but many online retailers don't.

Had a great experience shopping at Giglio. Despite having an issue with one of the products the customer service was neat, on point and very friendly (thank you Gaia!). Looking forward shopping again at Giglio.

Giglio 👎🏻 Terrible customer service, I placed order 2 th of October, after 15 days waiting my package from giglio. I got email that unfortunately my payment was failed.Bye bye Giglio

I’ve ordered a Marni bag. Although they delayed a little bit to send the product, they answered to my e-mails immediately about my worries of possible unavailability of the product. Finally I got the bag, it’s authentic, well packaged and the price is the lowest I’ ve searched in other online shopping platforms. I recommend it !!

Wanted to thank CS for all their help and the way they handled this purchase/order. Excellent! They listen to you. Great management in an extraordinary situation. I needed to buy a Versace purse in a specific color, that they had to go look for. My friend in Canada was very happy to receive it for her birthday. Only today I told her how much effort it took to make this gift happen!

I accidentally ordered something in the wrong size. It said on their website that you can cancel your order, so I called them to cancel it. The guy (Gio) who picked up on the number 091 625 7727 was not helpful at all. I asked if he spoke English, and he said “no” followed by “one second” and 10 seconds later he hung up. I called another number, which to my surprise also led to Gio. This time I tried to get him to help me, but it didn’t lead to anything. He gave me another number to call and hung up. The number he gave me WAS THE SAME NUMBER AS THE FIRST NUMBER I CALLED. Very unprofessional and unacceptable - how can you be an international company and have customer support agents who do not speak English??In the end I found their chat option, where the guy I was chatting with told me that he had cancelled my order, at last.

Perfect service, very nice employees and they are so polite ! I had to return a defective product - everything has been taken care of by Giglio. I got a refund quickly.You can buy with confidence.

Best experience with Giglio! Good Choice and prices, safe packaging with welcoming words when opening the box but the best of all is their customer service: they reply quickly to inquiries and help efficiently. I recommend Giglio.com around me and on this way to everyone ! Many thanks to their staff and especially to Gabriele!

After a couple of month a detail of my bag broke off and I needed to return it to Fendi for repair. Gaia of Giglio helped me a lot on this process, she and her other colleagues were very professional, friendly and helpful, they offered me various repair options, discounts and solutions. I was really pleased with such a great service. Thank you Gaia.

I would like to return my order in Giglio and I was asking information about that.In the beginning,I could find the return label but the customer care service was helping me . Thank you and of course I’l trust Giglio for my orders.

First time user but now a long time customer. I absolutely received the most beautiful shoes for my daughter as a surprise for her upcoming bridal shower. They were shipped fast and the personal thank you note which was included was a pleasant surprise. GIGLIO.COM, is superb and I highly recommend their services to everyone.

Been purchased at Giglio for several times. Their price is quite competitive, and delivery is fast as well. More important, they provide a very good service, especially Ms Alessia, from customer care team, who replied by questions promptly and resolved my issued in a short period of time

ANOTHER great shopping experience! I have never had any issues. Recently I made the mistake of letting my coupon expire (time zone error on my end). And Antonio directed me back to the site via a link and I was able to make my purchase the next day with a savings! Definitely a long time customer, it has been a few years for me now! 😊

I ordered armani exchange shoes as a gift for my husband and he loved it. My order took all together 8 to 9 days to be delivered. At first I was worried seeing all these negative reviews and as a first time buyer from this website but I am impressed with the price. I got original item with much less price. I would recommend it.

I had technical issues with downloading information for my order. Alessia responded to my inquiry with not only genuine concern for my issue but with a solution that resolved the problem. I was impressed with the speedy response and solution. Online purchases from other luxury retail sites have not been as timely or responsive. Thanks to Alessia, I will be a long-standing customer of GIGLIO! She is a great member of your team. Happy Holidays from New York!

The customer service team at Giglio is tremendous. Specifically Paola on chat and Antonio on phone. They both answered my questions every day as I am an impatient SOB and Antonio even took the time to respond to me in a way that really showed empathy and patience. Sometimes when you order products from companies in another country such as Giglio, there can be delays in shipping. But as long as you have these two at the helm in customer service, I believe they will help drive revenue because a company and their brand is a reflection of their employees. Thank you Antonio..I really appreciate you and your patience.

I do not recommend, bought a pair of shoes 3.10.2024, 11.10.2024 the order was cancelled allegedly due to a defect, these shoes are available on the site at a higher price. I conclude that simply GIGLIO wanted to resell the shoes at a higher price.

This was my first order with GIGLIO.COM and it was perfect. I was skeptical at first as international orders can sometimes be complicated- but with the help of Matteo in customer service, my order was seamless. The item I purchased was an amazing price, and in perfect condition. Again - Matteo was the best customer service agent I have ever communicated with at any online shop. Thank you so much! I already have more items in my shopping cart :)

Excellent and timely service. The package was professionally packed with a nice note on return guidelines as well as personalized signature with thank you. Truly love my first experience with GIGLIO.COM, and certainly will not be the last one. Big thank you!

I am a Newbe and therefore it was my first purchase. I have low and so far not always the best experience with webshops from Italy. 5 Stars because Giglio offers an overall professionell experience starting with the webshop up to the product delivered. Thanks

“Horrible customer service”

We ordered items as Christmas gifts two weeks ago and they have net even been shipped yet. They don't give a crap about your customer experience and have ruined Christmas. No communication whatsoever, no updates. Don't shop here. Go elsewhere and receive what you pay for. Tip for consumers:Don't shp here is you want your merchandise. Or, buy a size larger so that it fits you when and if it finally arrives. Shope elsewhere and receive what you pay for Products used:They still have nit even shipped out items after 10 days and have absolutely ruined Christmas with these gifts missing and nothing to replace them. Service Value Shipping

“Catastrophique!”

Site vraiment pas fiable et pas sérieux Ils vendent des produits qu'ils ont pas en stock A fuir! Perte de temps plus de 10 jours et aucune explication ou expédition Products used:Aucun Service Value Shipping Returns Quality

“A nightmare experience!”

I ordered a pair of boots on sale and they canceled my order 3 days after I placed it saying it's out of stock. I initially ordered the boots on Italist but since I found it cheaper on GIGLIO, I returned them and paid 32€ returns fees for nothing! GIGLIO waited 3 whole days to announce me they can't sent it because it's out of stock whereas they initially responded about a coupon on my order and never told me the item was in fact not in stock! I returned my order on Italist for nothing, paid 32€ as a result, thinking there was no chance they will cancel out of the blue, days after I placed my order… I scrolled the reviews and notice GIGLIO cancel a lot their orders, especially items on sale. A retailer who cancel that much and has inventory and stock issues is not trustworthy. As a customer, I don't want to pay for an order and the retailer cancel it regularly many days after I placed it. It was my FIRST ORDER and my LAST. Don't bother to order on this website, they are not serious. A NIGHTMARE experience. Service Value Shipping Returns Quality

“Very decent products on the site, looks nice!”

I found so many reviews on Trust Pilot for this site. I browsed through almost all of the clothes and shoes. I even saw pretty good ones! The prices are a bit high, but that should not turn you away. The price you are paying is worth it because the product is authentic, and on top of that, the shipping is fast. I am currently planning to buy something off this site. I found some good looking bags, that I would really enjoy! They are certified sellers, so try them out. I would personally buy from their website, they are legit. (Giglio.com has 9.6 stars out of 10 on Trust Pilot) Tip for consumers:The site has a lot of positive reviews, a good score on Trust Pilot (9.6), so this should tell you that it is legit. Try it for yourself.

“Only allow for return but not exchange”

The fact that this online retail only allows for return but not exchange is ridiculous! I ordered a pair of sandals. The size chart on the website is misleading so that I ended up ordering the shoes one size bigger than I expected. I contacted customer service. They only allow me to return and ask me to order a new pair, which means I need to pay another $40 for shipping and customs. It doesn't worth to order a new pair when the costs of the shoes is $150. You need to pray that they send you the right shoes or else you take the costs of their mistake. Service Value Shipping Returns Quality

“Sent fake Karl Lagerfeld boots”

Do not order anything from these fake company. They sent to me boots full of glue and I resent them back via UPS. Giglio claimed that I ruined original box and shoes, but I never even tried them. They do not agree to refund me, They are fraud!

“Don't shop here!”

Terrible terrible service! I bought a pair of off white shoes. Never received the email my order was shipped. They emailed me back saying they cancelled the payment and to try to purchase them again. So i did. Once i didnt hear anything about the new order i emailed them. Once again they cancelled my order and I'm left with almost 1,000 dollars of charges pending on my credit card! Service Value Shipping Quality

“No complaints”

I can't speak about customer service because my experience went smoothly so I did not have to contact them. I knew the risks before buying from sites like Giglio (Cettire is a similar platform). But I was saving around $250-$300 compared to the next best price for my Stone Island jacket so I took the risk. My coat arrived in perfect condition and passed the Certilogo authenticity check. So far I'm 2/2 in successful purchases from these online stores and if the discount is big enough I will be going for #3. Tip for consumers:Do as much research as you can to avoid relying on customer service, as most negative reviews are based on experience with customer service. Products used:Jacket Value Shipping Quality

“Never again”

Absolutely unacceptable custom support! I ordered manolo sandals but additional discount didn't work for me. I tried to contact custom support in order to cancel the order and to place an order once again with the discount. I received the respond only next day after my order had been sent. Ok, I tried to refuse to receive the parcel, but custom service wrote me that I have to pay 22% of the amount of the order (VAT) 10% of the amount of the order (Customs fees) 50.00 euro + 50.00 euro for shipping fees What?! Really?! Never had such situation with any other online boutique! Don't recommend giglio.com

“DONT ORDER WITH GIGLIO”

After a week and waiting of my order would be unaivalable giglio taught me that thet will cancel my order No compensation unelss a stupid 10 % coupon. Dont order there if you want to have your order. This website is not profesionnal, you'll never be delivered even if you spent a large amount of money. RUN! Tip for consumers:don't order to giglio Products used:coat Service Value Shipping Returns

“Giglio stained dress and money not refunded”

I ordered a dress 2 weekend ago and they told me it s imposibile to deliver because the dress had a stain or they can make me 20 euros discount 20 euros for a dress stained without the posibilitatea to clean it! When I called Because they don t call you, you have to call to fix things... they told me I will be refunded friday and guess what I have an event next week... no dress no money... I will never order again... I recommend you to be careul with this site!

“Awful customer service”

Sent wrong colour item, can only return at my expense even though it is their mistake. None existent customer service, do yourselves a favour and shop elsewhere. Tip for consumers:None existent customer service Products used:Stone Island Jumper