Is gianttiger.com Legit?

Order something 7 days ago online for store pickup website says in stock, almost immediately it got cancelled citing out stock. I tried use ship to store for pickup option got email saying will notify when there, then customer service emails saying they don't do that even though website says they do. Checked today site still says in store for pickup. Very bad customer service and poor communication and business practices with franchise and head office

They are switching out known products for their new own label products and at same time removing many products. I have been shopping there for at least 20 years, in last month becoming very disappointed and unsatisfied. New management maybe and if so they have become very profit oriented. Will not be shopping there as often for sure.

I was shopping at Giant Tiger Moodie Dr location and was pleasantly served by an Associate named Jennie and she was a great customer service rep and very helpful to find all we needed sinse we did not love in the area ,was a great help to me and my friends .Will shop there often ! Thanks a lot !

Buyer beware...Magic Hose with Bonus; Nozzle, 25-ft. Worst junk I've ever bought. After 2 uses less than a month the hose split in the middle. I cut the hose off at the split and reattached it only waiting to see how long it will last this time. Ps. After examining the internal hose it was made with a very low quality rubber hose that had cracks all along the entire length. Even though the price was low it's still a waste of money since I got only 2 uses out of it.

I don’t always shop at Giant Tiger but when see really good deals I will get things there. Not always good quality things but good when you’re on a low budget.

Customer service at Giant tiger are very bad and rude and racist and there is no way you can deal with them or with their Manager or with their headquarters Anyhow, I will not recommend Giant tiger to any of my Friend

I formerly gave a 5 star rating for GT but after this ongoing issue, have changed my rating. I consistently give my local GT a lot of business. There is one cashier that I seem to get most of the time; she is overtly abrupt and rude, bordering on being outright nasty. Today I spent over $80. and had to bag everything myself. She busied herself with impatiently throwing a box off the counter onto the floor and fidgeting around. When I have quite a few items, I help to bag to speed up the process. This one didn't offer to help and I held up the line as there were quite a few items for me to bag by myself. She just wanted my purchases out of the way and started to cash through the next customer before I even had the chance to bag all of my things. I'm really done with her ongoing unjustified and unacceptable attitude. I don't know what her problem is. She shouldn't be dealing with the public if she can't at least be civil with the people that pay her wages.

I bought a box of burgers for 12 dollars. When I got them home to cook them, there was about 1/4 inch of ice all around the burgers. I don't know for sure but it looks like the burgers unthawed and then frozen again. They have salad on the shelf that is so rotten it is turning to liquid. If I could give a zero I would.

You'll beat any competitors by charging an entire penny less for like products, but you'll specifically order ones in unique sizes that aren't in other stores somehow."Canadian business" with not a scuff of proof. Show me the list of your company stock holders and I'll eat my words if 90+% of them aren't Asian.

Have no problem with the staff but have bought a few stand up fans there and they do not even last a year. I expect the quality of them is not good made in China

Just wondering if people bought the all sorts Marche Brand at Giant Tiger because if you did then you know where I'm coming from. The candy were so hard that I wouldn't serve them to anyone for christmas. I do however intend to return them with my receipt. I think Giant Tiger should be ashamed of themselves for selling this product without checking the freshness of it first.Take my advice Don't Buy It.

**This is for Giant Tiger as a whole (particularly in Hamilton). TL;DR at bottom.The staff at checkout is always friendly but we usually opt for self-checkout when it's an option. The staff on the floor in the clothing section is always rude and confrontational. There was a trivial incident last year where we had accidentally banged our shopping cart into a metal sign while trying to get out of someone's way, and some elderly employee came over to glare at us and ask 'what the hell happened, what was that noise?!'. We apologized and said the cart hit the sign and chuckled about it, while she continued to glare at us for a good 30 seconds before walking away... but she monitored us the rest of the time we were in there. ??? We've had multiple incidences of clothing section floor staff staring at us/watching us just for walking around and looking at clothes -- it's very uncomfortable. The prices keep going up but the quality doesn't improve. I like the quality of GT products, though the options/variety are lacking, and everything is more expensive than Walmart now, so my family and I quit buying clothes from GT. We occasionally buy groceries from here though, because they carry stuff a little cheaper than other stores, or they carry stuff no other store carries (like certain brands and types of frozen fish, or frozen mozzarella sticks), but again, the overall variety is hugely lacking. There's also a very small quantity limit. Where Walmart may allow unlimited soup, GT limits you to 4-6 cans, for example. There's also an ongoing problem of their website stating they carry (XYZ) item, but the stores have been out of stock for over a year straight and removed the shelf section for these items -- items that only GT carried. They do have a lot of decent sales, but items sell out almost immediately and don't get restocked at all during the sale, making the sales pointless for most folks after Day 1, Hour 1 of the sale. Finally, they aren't great with plant upkeep when they sell plants. They're always dying/wilting and either super overwatered, or drier than a Sahara desert. (If you've never been to a GT and want to know, they're like a Mini Walmart -- Clothing, some weird books, perfume, bathroom/toiletries/shower items, pet care, cleaners, food/snacks, pillows/blankets/bedroom stuff, towels and bathroom stuff, plants, Christmas/Holiday decor, birthday/holiday cards, kids' toys and candles. They carry paper bags and reusable bags, and usually have regular checkout and self-checkout.)I like GT, and I still shop there occasionally, but it gets worse each year and isn't really worth it anymore aside from 2-3 grocery items nobody else carries. TL;DR 1. Very low variety of items, items sell out fast and are not promptly restocked sometimes for weeks 2. Prices keep going up but quality stays the same3. Very low quantity limit4. Mix of nice and rude staff 5. No bathroom -- they have a Customer Bathroom, but they quit allowing customers to use it and keep it locked6. Frequent sales on yummy items that only GT carries... but they sell out immediately and aren't restocked at all during the sale 7. Poor plant care

Why is it that every time I attend at this store I have issues? I was there today, looking for socks that were 2 for $6.00 and asked a lady on the floor and once again got a negative reply. " you must be wrong, I've never seen that item etc, etc, etc. Does each individual store stock certain articles, even if they are on the site when I search the store on the site? Or do the staff simply not put stock out ?I'm not doing this again.....I drive 60 miles to go there......no more.P.A. sucks!

There was no experience your customer service people need training and better manners I am dealing with a person who has no clue how bad she is ,,, you explain yourself 10 x and still no response. Or anything it’s very simple treat others as u wish to be treated,I have already put too much anger into this problem. I’m done

I hate that we get no flyers any more and that the check out tills have been reduced to one sometimes two. This store in Midland was a very busy friendly store now it is certainly not busy like it was and not as convenient I do not use self checkouts. This has eliminated jobs you want us to check are selves out bag our own and bring in our own bag and the prices have all sky rocketed! Sorry will not do people are getting quite tired and fed up with this whole program your store along with others are doing to the general public , a very dissatisfied long time customer! Now I shop else where !

Cameron who works at GT Woodlawn Dartmouth, NS told my 78 year old mother to "Jesus Christ wait a minute" when she tried to hand him her white top as the belt was dirty and she did nt want to set it down on belt. he was talking to coworker beside him when my mom held up the top for him to take it from her hand. I told him I cant believe he just said that and he replied "Jesus Christ Jesus Christ Jesus Christ and you go to checkout #3 cause im not waiting on you. Manager standing there did nothing. must have been her son.. he only seemed 17 or 18 Worst customer service i have ever witnessed in my life.

You figure giant tiger head office would care about the employees they have But they are the same as all other stores !! JUST don’t care. And than they promote it’s a good Canadian store. Stay sitting in your warm comfortable office and care about yourself and your family Not for the employees that work there ass off for you to make your big quota ( Big Bull 💩)

Terrible service, we had to call self checkout services multiple times before a worker helped us. Won’t be going back there AGAIN.

I ordered 2 Debbie Travis outdoor carpets online on Saturday. I did that because they only had 1 in store are Ellice & Donald, Winnipeg. I NEED them for my new apartment's balcony. I was told they'd be in by Thursday and that they couldn't be shipped to the store I regularly shop at. Here it is Friday, no carpets. I called GT customer service and left a call-back at 1:15... Now 5:30... No call-back. I also ordered sofa covers from Amazon today. They say it'll come Wednesday... They'll probably come Tuesday.Giant Tiger's online ordering system just can't compete. Maybe if you can have it delivered to the store... But that wasn't available for these items... But they sure didn't waste any time taking my money!Waiting now for 4 hours for customer service to call me back, when I even left a message with the order number.... Great store, great staff... Pathetic online ordering system.

Store was clean and staff extremely helpful. Prices where good today.

“Data breach”

Giant Tiger had data breach a number of months back and has done nothing to notify the public much less their membership members. Service Value Shipping Returns Quality

“Frustrating!”

I placed an online order from Giant Tiger. It took a lot longer to arrive than it should reasonably have taken, which was already annoying. But the kicker is that the item, a rechargeable car vacuum, doesn't work. The battery indicates a full charge, but I get nothing when I switch it on. Nothing. I've sent two emails to the customer service department. No reply. I've phoned the customer service number. No answer. Left a call back message as it requested. No call back. Never again, Giant Tiger! Tip for consumers:Beware! Products used:None. The electronic product I ordered doesn’t work! Service Value Shipping Quality

“Sales Items NEVER In Stock”

I used to check Giant Tiger flyers weekly, run to the store for my items. Not anymore... the items they advertise for sale are never in stock. Sure, they tell you they sold out but when you get there half hour after open something should be there. One time Roast were on sale, the Ajax store showed 15 in Stock yet when I got there nothing. I asked the store staff, and they said sold out, yet when I pointed out that online they said 15 were in store they restocked the items. It is a turn off, the flyers/Sale items mean nothing. Customers don't show up to have to beg for the items you advertise yet keep hidden in the back. Tip for consumers:If you advertise a sale order enough to stock the shelves. Last week they advertised Mixed nuts $12.99 limit 3 per customer. I dropped by twice and nadda... with the price of gas running to the Ajax store from Pickering just isn't worth it to always leave empty handed so I give up. Service Value Quality

“Poor service”

There are several G tiger stores within a maximum of 1.5 hrs from my house. I recently had a surgery and could not drive. I ordered online and requested delivery very. Recieved email stating order was on the way April 18/23. Tracking number does nothing. Was due to arrive on April 20/23. When it did not arrive I contacted delivery service. No human to speak to. Same as G.Tiger, apparently. 2 Emails from delivery service so far and they still say they haven't recieved order request. No estimate as to when, if ever, I will receive my order. Items were "in stock" online and in store. These items would have taken 5minutes maximum to shelf pick. 20 minutes max to deliver from nearest retail location. It is now 4 days past the already generous time allotted for the first delivery date. Completely incompetent performance and extremely inefficient. They only got 1 star because you "have to" click in order to file the comment. Receipt Number: *******343 Tip for consumers:I did not hit any stars on any category because they don't deserve a star at all.

“Flyers”

They really think people are stupid, received this week's flyers and tiger giant has this strategy, they don't give you the actual price of products, instead they tell you how much you are saving, if consumers wish to know the actual price they should go to store. Stupid logic,

“Why put it in your flyer when it's out of stock!”

Went to both your stores in SSM this am and found out you don't have the Halloween 100 of Hershey candy (reg. 16.97 for 9.97). This wasn't the 1st time this has haven't. Very sad. Doesn't look good. Don't put it in the flyer if it's not going to be on the shelf, esp. On the 1st day of the flyer. Good day. Tip for consumers:Disappointing !! Products used:You didn’t have what I wanted in stock though you displayed it clearly in your flyer. Service Value Shipping Returns Quality

“It's pretty bad”

I QUIT / WALKED OUT after 5 years of employment for a few reasons...one being the new management. How arrogant can one person, he belittles the staff infront of custumers, and thinks it's funny, meanwhile making his staff cry...and then to tell people you FIRED me. Go ahead... try your best to make your self look better we all know the real story. Service Value Shipping Returns Quality

“Wonderful people working in Gaint tiger”

My name is Anna, usually do grocery at superstore or wallmart. Yesterday went to Gaint tiger which is near by my home and I never went there before. Yesterday I went and absorbed wonderful people working their and grocery rates also reasonable. I was amazed and there was girl name NISHA, she helped me a lot for my shopping and attended with smile. Thank you. Great place. Tip for consumers:Excellent service by Nisha Products used:Snakes, vegetables, fruits and etc Service Value Returns Quality

“Shipping”

I waited 2 weeks for a game system and they told me it was on its way 2 times then said it got postponed i wanted it for a gift for Christmas worst shipping ever im also making a video on all my socal media that is bull crap they took the cash fast but cant deliver fast i will never buy anything online from the again Service Value Shipping

“Don't ever order online.”

I ordered my son a bunch of clothes from giant tiger online, all at the same time. Well, for some reason they decided to pack them separately. One pair of shorts in it's own package, then everything else in one package. Of course I only received the single package of one pair of shorts. For some reason, the delivery guy delivered my second order to a completely different building because he can't read. And of course those people never returned my items. And giant tiger still hasn't given me my refund. This was over a week now, and I've asked 5 times with nothing. Save your money. Service Value Shipping Returns Quality

“Should be renamed to Giant Sweat Shop”

I will never shop at any Giant Tiger location every again. Yesterday I went to the Whitby location and the power was out. I was speaking with one of the employees and learned from the person that they're forced to work their entire shift while the power is out. How are these human beings supposed to work in the dark, with no air conditioning when it's hot and humid outdoors. Not to mention, how are they to use the facilities in the dark. Apparently, this is the second time this year they've had to work their entire shift in the dark. They were also held hostage with the wind storm a few weeks ago. Please boycott all locations as they clearly do not respect their employees. It should be called Giant Sweat Shop!

“Rotten and rude customer service at Kipling location”

Had a curbside pickup on may 1st. 2021 After 20 min of calling and text I went in to customer service. The lady there said she's busy and cannot help me. I asked her what should I do. She did not reply. I left. Sad to know that she represents customers service. This was at 5.25pm on May 1st. 2021@ 168 giant tiger, 2141 Kipling Avenue. Products used:Chairs Service Value

“BAD CUSTOMER SERVICE”

I ordered a set of pots and pans nov 28 they debited my credit card right away. Product didn't arrive on time in fact as of today Jan7 it still hasn't arrived. I will never shop at this store again as they dont respond to email replies. Now I am out $80. Have no pots and pans wonder how many other people fell for this. Next step for me is the BBB since they don't have customer service that responds. Tip for consumers:Be very careful products may not arrive. Products used:none Service Value Shipping Returns Quality

“Price gauging”

Giant Tiger is selling the Friskies canned cat food for 98 cents. Walmart and Freshco are both selling exact same thing for 80 cents. When i questioned this with an employee, she said "we have it on sale at times@5 for $4.00 BoB F.Y.I. Just a couple of years ago i paid 47 cents a can. Value

“Massager delivery”

Ordered a massager i saw recommed on tv and I ordered it on December 29th. It is now Jan 4th and I just received an e mail from the company that delivers their orders who don't even have a delivery date yet. I e mailed giant tiger customer service last week. No reply. I will never order anything from this store again. 1 out of ten and that is because at least I know I will eventually receive it.

“Will not get your order”

Don't order online you will not receive your order and only get the runaround about your order and refund if the store doesn't have the item your better off looking somewhere else for it. Products used:Don't care about customers Service Value Shipping Returns Quality

“Harassing people to encourage them to use self checkout”

Recently, I was in the Guelph Giant Tiger store. While standing on a checkout line, a group of people was harassed by screaming Giant Tiger employees shouting at us, telling us to get on the self checkout line. It was unpleasant, and I will no longer shop at Giant Tiger. It has become too stressful and irritating.

“Customers not important”

Hello On a recent visit to the Napanee store, there was a huge line-up of customers waiting in line. The self check out where full. After standing in line for 20 plus minutes I shouted out " How about a second cashier". What I took for a some kind of middle management type came over and lectured me on my rude behaviour. Then he went on to explain that he had two employees that booked off for funeral and he couldn't find replacements.I asked if he was we qualified to run a cash register, which he replied no. 1. I don't appreciate being lectured to. 2. Management are so worried about profit that they wouldn't have a relief employee or and extra employee that could fill in, given that's it's the business busiest time of year. Christmas. 3. What ever happened to management being able to pitch in and fill a position when needed, thing of the past I guess. You have lost a long time customer with this substandard service. P. Sprague P.s. the long line of customers where mostly seniors.

“Giant Tiger pices and quality changed”

I live in nova Scotia and the only grocery store which the prices were reasonable was this store and I used to buy all my groceries from three I just noticed that after January 2022 they increased the prices and quality decreased. I really don't trust in giant Tiger anymore and unfortunately I would stop buying from there. Service Value Shipping Returns Quality

“False advertising”

Giant tiger on pembina has one rack with plain colours tank tops. On the rack it was labeled 3 for $9. Once I waited in the cashier line (which took too long as they did not have the staff for more than 2 cash registers) my product didn't scan right so I corrected the cashier. They paged someone who never came. Then they went to get someone for that person to tell me the short tanks are on sale not the long tanks… they must have been mixed together as I only saw the one rack with the sign that said 3 for $9. Couldn't afford that so I left without my product. And waisted my entire lunch hour… very disappointed with false advertising and their lack of resolving their error. Service Value

“Lindsay giant tiger”

Something is seriously wrong with the staff at lindsay's giant tiger store. Most are rude and NOT helpful in the least especially at the self checkout! This is NOT the case in Peterbrough or Lakefield giant tiger though, totally opposite as they are friendly and very helpful in Peterbrough and lakefield stores. Service Value Quality

“Online orders at times they make mistakes you have to work for it but they are fair at the end”

I bought items online for 56$. It was a pair of boots and a light coat. They sent me an undershirt i did not order. They mixed my order with someone else. They seemed to work on the problem to finally ignore my emails after two months. They lacked of clerks. No Giant tiger store would refund my online order because it was an order sent to my home and it was without any of the items listed in the package. I began to resolve the issue with my credit card but on the last day i was about to give up Giant Tiger finally refunded me and added a gift voucher of 15$ to spend in the store. I would advise to avoid ordering straight from Giant Tiger to your home unless you are a gambler. I made another purchase online from Giant Tiger to my house and it had errors again. They sent me an electrical extension cord that had one outlet instead of 3. I had to go back and fourth to the store i wrote to the company as well to explain my problem and they gave me again a 15 $ voucher for my trouble. At least they are fair.. Tip for consumers:Avoid online ordering direct to your home from Giant Tiger have your order delivered to a Giant Tiger store because if they make a mistake on the order the store will refund you on the spot if its sent to your home with a mistake in the delivery it is another story and it takes longer Products used:I ended up with nothing because i returned to Giant Tiger the undershirt sent by mistake to my house and I never received my original order. I fought to obtain my money back and was refunded plus a gift voucher of 15$. And at my secund online order to my house I finally receive the proper extension cord but after two attempts and with again gift voucher of 15$ because they appreciate the feedback of my experience so they can improve their services

“On line ordering”

I purchased drapes and a curtain rod online - I received just the drapes but was charged for both -- I called customer service they did an inquiry and said oh we don't have the rod and we will refund you - I had to call to advise them of this - they said another store would be shipping the rod but we don't know if they have it - the person i spoke to said she will call the store which is when they found out they didnt have it Now I have to WAIT 7-10 days for a refund- You took my money right away before the product shipped - why not refund me right away I received an email that said we will not charge you until the items have shipped - the girl said oh because one of your items shipped we bill you for everything. I will not ever buy online from them again! Service Value Shipping Returns Quality

“Trying to state a complaint for over a year still never returns phone call *******416”

Extremely upset zero stars. GIANT TIGAR In the late 60s would have giving you strait 5 stars loved your store on Rideau Street in Ottawa. Also proud to be Canadian now I cry and disappointed YOUR LONG TIME CLIENT MEAN NOTHING TO YOU.

“Don't even deserve the 1 star”

I ordered the Chevron Console Table with 2 drawers. I processed an order online because they did not have it in stores, far enough. Had to order 3 times. First they took the money from the card I gave them and reversed the charges back don't know way (called my bank and all was good) The second time I never got my confirmation email. The 3rd time I had someone on the phone with me, because it now showed low stock. I ask her to check the warehouse for stock. She assured me they had one and it would be sent out ASAP. They gave me what ever they had left in the warehouse including scraps from another units. And the box was taped all around the box and the inserts smashed it looked like another snowstorm when i was pulling items out of the box. With this being a Canadian company and me ordering from Canada you would think the order and item would be mint. And the worst part is they never answer the phone at Customer service maybe Giant Tiger could hire some more staff to help with the overflow of call. You leave a message in my case I was very upset and they never call you back. It has now been 2 1/2 hours and still no call. My frustration just gets worst we will see what happens tonight or when they call back. NEVER ORDER FROM GIANT TIGER YOU JUST GET THEIR LEFT OVER PARTS