Is getaquafairy.com Legit?

DO NOT ORDER FROM THIS COMPANYI have sent multiple messages on their Facebook and an email and they have not responded in well over a week. Firstly, this item ships from China. You can order similar kits from Amazon with 2 day free shipping. I ordered this when it was guarantee to come by Halloween, one of the items is a Halloween themed kit. Kit has been lost in shipping and I have gotten ZERO response from the company. I want actual communication with someone. I am going to research who this “Caroline” person is and see if I can reach out to them. Apparently they are the cofounder of the company. I honestly think this is a China based company using a made-up American person as their face.

I placed an order for an Aquafairy kit for a friend and sent it to the US. I placed another order for another kit for my son to be sent to Switzerland but the website automatically updated my previous order instead of offering the option to add the shipping address etc the regular workflow for purchases. I wrote to Aquafairy customer service and I received a reply saying things will be remedied immediately. They were not! My son never received his kit and the company stopped replying.

I ordered one for my granddaughter and accidentally clicked the pop up that offered an additional kit at a reduced price. I reached out to Aqua Fairy immediately but didn't get a response for 2 days. They responded that the item has already been processed and asked "if I was sure I didn't want to keep the second kit." After a few back and forth emails about returning the item, I got an email with a address in China to return it to at my own expense. I have never experienced this as most companies are reputable and have a reasonable return policy.

Be careful at checkout it looks like Aus dollars and there is nowhere to change it so you actually don’t know what currency your paying until it debits your account for more that it is on the website. It should be clear what currency your paying with

I was excited to experience this product over the Summer with my children. I ordered the beginning of June. Never received my package, I tracked it and my package ended up in NJ. Never provided that address. I have called customer service 3 times and emailed 4 times requesting a refund. I won't order from here again. Still waiting for a refund. Beware!!! Quick to take your money but if you have a problem you can't speak to anyone with a pulse and if you so happen to get someone with a pulse they are useless. Opened up a case with my financial institution. Don't waste your money, or your time.

My kid loves this so much! It’s great for family time and no screen time. We look forward to gifting these to family and friends.

The grandkids loved creating them. Then when they puff up they were ecstatic. A wonderful hour of play.

My 7 year old a granddaughter and her 5 year old friend had a great time with this. After making molds, the fun devolved into making “spaghetti “and throwing it at each other. It was a fun afternoon.

I started out with a bad review of this company as I never received my package. I contacted customer service 3 times and they told me to try to track down the lost package with the delivery company. I was upset and put up a negative review. Since that time the CEO reached out and sent me a new package and upgraded me to Max. This is how customer service should be! Thank you for renewing my trust in service, there are not very many companies out there these days that will do this!

I ordered on 6/26. It's July 15th and there is no shipping tracking and no response to my e-mail. My granddaughter's birthday is 7/21. ANy chance she'll get it on time?? Probably NOT. EDIT: I got a reply and they were very helpful. I know my grand daughter will love this! Still hopeful it arrives in time.

Really fun and engaging activity that lasted over the course of a couple days until the kit was out.My 7 and 4 year-old were able to do it all by themselves once he watched me do it a few times.

My babies got aqua fairy for their birthday and fell in love! This is all they wish to do once getting home from school. Will definitely purchase more!

My grandson and l had the best time reading the instructions and spending over 2 hours making our creatures.The rest of the day was so much fun for him playing with the creature we made together . I have already ordered a second set of the squeeze bottles ! 😊The best day !!

Got this as a fun activity to do with my 8 year old son. He loved it so much. Even my husband got in on the gun and we ended up playing with our new Squishies all night. They are still in a jar with water to show off to our visitors.

My grandchildren had a blast! Their only complaint was that they dry up and shrink after a while. I’m definitely ordering a refill though. we loved it

I ordered Aqua Fairy for our family reunion and my Grandkids were so enthralled! They couldn't get enough of them! Even Ages 4to 13! So awesome!

Honestly, I thought it was a rip-off at first, but after giving it a try, my entire family loved it!

My 6 and 4 yr old grand daughter loved making them they had so much fun. They loved watching them get big. They are so easy to do.

IT IS SUCH A COOL GIFT FOR KIDS. THEY GET TO MAKE THEM ANY COLOR THEY WANT AND THEN GET TO " RELEASE" THEM INTO THE WATER. SO CLEVER!!

These are great and lots of fun but it would be nice to be able to buy just the paint without the molds.