Is geekmall.com Legit?

I bought an electronic cat litter box and needed assistance with a firmware update. although they had to send me some material from China to be able to update the firmware, everything was quite fast (about 10 working days) and the instructions were precise. the support service was extremely quick in responding via email, which is why I give it the highest score.

Fast delivery, the best managers who solved my problem quickly, thank you very much)

The order arrived well packaged and intact, the price and discounts are highly appreciated it is very convenient to buy from GEEKMALL. 5 star Customer Service, in case of problems they are very quick to respond to emails, up to the solution of any problems which in my case were only for the delivery times by the logistics company that manages the deliveries, while GEEKMALL as soon as it receives the The order ships within 48 hours, congratulations! PROFESSIONAL AND VALID SUPPLIER!

I had a problem with my monitor and they sent me a brand new one. Top!

I had an issue with my F2400 and contacted GeekMall support. I'm very satisfied with the service I received: a special mention goes to Ms. Fiona, who handled all communications with promptness and courtesy, providing clear and helpful information. The repair was done quickly and efficiently, and I was kept informed of all the details regarding the fix.The only downside was the shipping times, not so much the delivery itself, but the handling of the shipping process, which took a bit longer than expected. However, I believe this was mainly due to the courier. Overall, a great experience!

Great customer service. I have an issue with the iscooter !9S that i bought within a month, they are ready to solve the problem.Good communication and care.

thank you very much geekmall, for repairing my scooter, they brought it back to me as good as new thanks a lot really happy that oh purchased from you. immediate availability reliable.

Bought a Touroll U1 29 MTBReceived very quicklyI had a problem (motor burned after one week). They sent a new wheel with a new hub motor to replace the old one.Unfortunatly i had to pay a technician to move the gear, brakes and tires on the new wheel. But anyways seem to be a serious seller and they refund partially the cost of the technician.

I had a problem with my HIBREW coffee machine. One of the adapter didn't work correctly causing my coffee machine to stay still for hours. So I contacted the customer service and I'm relieved to say that they kindly fixed this issue right away by delivering me a new one. The customer service assistant was amazing; they helped me and followed me throughout the entire process and they solved my problem in really short time.

I had an issue with the cliff sensor on my Roborock S7 and contacted Geekmall for support. The customer service was prompt and helpful, guiding me through the entire process. The repair was completed quickly, and my Roborock S7 now works perfectly. I am very satisfied with the service and would highly recommend Geekmall for their efficient and professional handling of repairs.

I am very satisfied with my experience! I recommend anyone to buy your products. Competitive prices and excellent after-sales service.

Purchased an electric bike and had some issues, Fiona from the after sale service sale was fantastic, very fast and effective. Quick transactions, fast shipping and transparent communication. I truly recommend this company.

I purchased a portable coffee machine hibrew H4 on October. The machine worked perfectly for two weeks, then after just 8 espresso coffee, suddenly it stopped working. No sign of life, no LED blinking, nothing. Tried with all its available adapters, DEAD. After almost three weeks after asking for assistance, still waiting for a valid response from GEEKMALL, they said they were waiting for a response...from who I don't know.

I purchased two power stations with connection to the solar panels that I need when I am outdoors, they do their job very well and are ecological and silent unlike petrol generators.Professional and helpful seller. Advised.

I purchased a robot that isn't functioning, what should you do with the device that's not working?The WORST customer experience ever. How is it possible that in 2024 you can't reach anyone from the company? No answers to emails or chats. No phone number to call and solve the problem. I think it's a sign that they are simply scammers. NEVER BUY FROM THIS SHOP because if you have an issue, it means nobody will even take care of it.UPDATE: after few weeks i still didnt get any response from this company but responded with a simple template on Trustpilot.

Ado A20+ non originale elettronica differente... Mancano tasti clacson e luce e sella non ammortizzata... Sul sito ufficiale trovate tutto questo... Ado A20+ not original, different electronics... Horn and light buttons and non-cushioned saddle are missing... You can find all this on the official website...

I had a problem with the battery but they solved the problem in a few days. I received the new battery successfully.

I asked for the repair of a robot vacuum cleaner. Everything went well and the assistance was also very kind and precise. My experience was positive!

After receiving an ebike, i changed idea about the model, and they were very kind in managing the transport for take the packging back: my feedback is positive.

See original post below: the reply says send an email to the address in the reply, which I have done, but got a Google bounce back email saying address doesn’t exist. If the right person reads this, please confirm a telephone number I can call! We ordered a product and payment went through my bank account on 26December 2023. Delivery is supposed to be 2-3 days with regular tracking updates. Despite chasing and chasing, no response has been received and I can only assume I have been scammed. Is there a telephone number I can call? Not that I can find.