Is gearhumans.com Legit?

I had order a backpack in July for my grandson's first day of school, it is now August and school starts in two days and still have not received the backpack. I went to the website to contact the company about my order and all they have available is a chat feature that told me they are unable to find my order or my email. I sent them a picture of my order conformation and then they replied that they are out of the office and would contact me back.........still no reply back.

Sadly didn't read reviews first. Ordered and made the mistake to pay extra for quicker shipping. Days later and it still hasn't shipped or even been told anything to do with my order. Emailed to just to try to get info, but you will be ignored. Thinking it's some kids pretending to run a shop, because there is zero chance it's a professional company based on all the reviews and personal experience

Terrible fit and quality. The print is blurry and the material is incredibly cheap. Overseas delivery was fast, but it was sent to me in something akin to a garbage bag (and no other postal material). I never received an order confirmation, and no return information (or receipt for that matter) was included in the package. I'll never buy from then again, and I urge you to not buy from them as well.

Marketed as swim trunks but it has no liner! The product is OK otherwise, but cannot be used for swimming.

One star solid. Incredibly poor fit on two completely different products. The overall quality is also not great. Fabric is not high quality, image rendering is mediocre. Not mad, just won't buy from again.By the way, delivery is a complete crap-shoot with this place. Don't do anything if you're in a hurry.

These guys are so bad I’m almost impressed. There is an original ugly Christmas gremlins sweater that is hand knit from a website that my wife got me an Evil Dead sweater from. This one had the same pattern, so naturally I thought it was the same one. Imagine my surprise when I received a regular shirt that looks like someone took the pattern and photoshopped it onto. Not only is it not a sweater, it feels like the material that you’d go jogging in or older laddies would get in gold shiny color.I have literally no clue who would want this crap material for 50+$ with shipping.

0 stars is more appropriate. I wish I would have seen these reviews prior to ordering. Horrible customer service policy with cancellations and refunds. most people want to see the product prior to canceling. I ordered express because it said it would arrive in 5-7 days, plenty of time before Halloween and they would not cancel my order when it wasn't here in 8 days and stated it was still in fulfillment. They said it has to be cancelled within 12 hours from your order. Product was low quality and the print was blurry. Complete waste of my money

I too wished I had read the reviews. Ordered my product on 10/13. Site said they take 3 to 5 days to fulfill and 10-15 in transit -- noting that even USPS does not take 15 days. Product Arrived November 4 -- well after Halloween and they refused to refund or accept a return. Do not order from this site. Also felt quality of the shirt is highly questionable -- material would be very uncomfortable for halloween costume. Lucking they did not ruin my outfit as I was able to find other substitutes that arrived on time.

I usually don't write reviews but wanted to after my experience with Gearhuman. I ordered shoes, hoodie, beach shirts (some were custom), t-shirts, and even a tumbler. Takes about 3-4 weeks to recieve your order but well worth the wait! Fantastic products and excellent customer service!! I will be ordering more products in the near future : ) HIGHLY recommend!!!

Absolutely terrible service. Avoid at all costs. Purchased two jumpers and paid extra for express shipping, it arrived 1 month later and the quality was awful and not at all as described on the website. We tried to return the jumpers but they would not allow it despite the website saying that they do accept returns and refunds. After several days of emailing back and forth they agreed to refund %30 of our total order and that's the best we were going to get. Do not shop with them you cannot return items despite what the website states.

UPDATE: I received the new shipment and it arrived in great condition--just what my daughter wanted! I'm upgrading my review to 5 stars.So far, I'm impressed with their customer service - the post office destroyed my order when it arrived instead of delivering it, on the basis that the address on the package was 'illegible.' I didn't find this out right away; I had to call the post office repeatedly until I finally got an answer. Even though it was now well over a month since the order was made, I still asked Gearhumans via email if they would send a replacement and they immediately responded and said they would! I'll update my review when the replacement package arrives.

I ordered from them over three weeks ago. I paid for express shipping emailed them several times with the order number and never heard anything back. I called the phone number several times and went through to ringing for over a minute. As i kept calling it started to go quicker and quicker straight to voicemail. Worst company ever. Im disputing the order and payment method through paypal. An im going to someone else. If zero stars were possible, they would receive that rating.

I paid $50 dollars (including express shipping) just for an item to come more then 3 weeks after. The customer service is terrible, they just repeat their policies and don’t try to resolve the issue. The refund/return policy is bs. I highly recommend going over it before you place an order, which I hope you don’t. I really hope their website gets taken down somehow. They robbed me and many more.

The company pretends to be based in the US, but their products ship from Zhejiang, China. They offer expedited shipping and a very high price. I paid for 5-7 day shipping. It’s been 11 days and my package is nowhere near arriving. This is just a company pretending to be US based but does operations out of China. Don’t advertise shipping speeds that you can’t promise. Might consider contacting the FTC for false advertisement.

I ordered a hoody because the design looked pretty clever and something I hadn't seen before. It took one month to arrive. The material is VERY thin and I am worried it will tear easily. For $50.00 I expected more, ALOT more. I will not order from this company again.

I ordered 2 medium size shirts. Items took 5 weeks to arrive, and when they did come, they did not look like the pictures, and the sizes were larger than the size chart specifications by several inches.Though I sent pictures to verify this, customer service was no help and did not accept returns.

Absolutely luv my hoodie! The colors are vibrant, looks exactly like it does on the website. It's super lightweight & thin (which I personally enjoy) much better than bulky, & thick.Shipping took quite a while, but once I got it, it was totally worth the wait.

AVOID! Thought I was buying from a company in America: turned out, item was supposedly shipping... from CHINA! I am still waiting delivery & my daughter's birthday gift missed her birthday by at least ten days now. Companies selling online should be required to note where their products will be shipped from... so buyers can avoid purchasing from them! As I said, "AVOID!"

ZERO stars. My order from July hasn’t arrived. After several email attempts to get it delivered, apparently it is still sitting in Grand Prairie, TX. That was 5 months ago. Want to put them out of business.

ordered in mid march still waiting in mid june...same story, shipped from china arrive new york then nothing...customer service rep not too helpful...looks like we lost $300...or maybe we get it sometime in the future who can say, certainly not gear human...suspecting positive reviews are bots and this is a scam