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I just finished the Scotland/Ireland 16 day excursion with a Tour guide named Ian and our coach driver named Robbie. They were both FANTASTICO! The 42 travelers were also wonderful. The sites in Scotland and Ireland were magical. The hotels were all very nice with breakfast and half our dinners included. The food was good. I would highly recommend Gate1 and plan to take another tour. Gate1 also needs to give those two wonderful men raises! They certainly made the trip amazing! Humor, history, intelligence, and much fun to entertain such a large group for 16 days! Great job Men!

Just did England and Scotland, it was the best experience ever, 2nd time traveling with Gate 1, just booked another one, highly recommend!!

Hawai'i 9-day tour 02/14/2024 thru 02/21/204 was busy and organized perfectly. Tours were organized and efficient. The preset hotels Queen Kapiolani and King Kamehameha were clean and well maintained. Due to the Lahaina devastation, which was hard to view, our hotel upgrade was amazing and impressive on Maui. Charles "Kaleo" Degala, the singing tour guide, made the trip. His love of his home, knowledge of the islands and respect for the culture of Aloha made you feel as if you were family not just a guest. Guides like him are a rare gift for a traveler.

This company has absolutely the most rude customer service. I'm a travel agent, asking basic clarifying questions regarding airfare and prices, and I was yelled out and treated very rudely two days in a row. They must hate their jobs. Unbelievable. Do not use this company! So many other professional travel companies to use!

My husband and I have taken many trips with Gate 1 but something with the company has changed and I do not recommend travelling with them now. We travelled on their Japan, Then and Now Discovery trip in March and there were so many problems–some with the itinerary and some with the Tour Manager. Many of the activities were unnecessary or badly timed. I never got to see the “NOW” in Tokyo or any other city. Plenty of “Then” as we constantly travelled outside the cities to see gardens that weren’t blooming or another shrine that was never explained why it was important. The food on the trip was terrible, whether it was a group dinner or a food court in a train station. Some of the hotel rooms were so small there was no room to open a suitcase. It was a Discovery trip but nothing was special about it. It was a lot of money for what we got and we will not with travel with Gate 1 again.

We've had our guide yell at us and other guests for little things like beings 4 minutes late one time over several days of being on time as expected, sitting somewhere other than the "assigned seating" even when there were vacant spaces, and for "just standing there" when out on a group outing (I guess we were supposed to interact more when he was watching us?). Our guide appears to be a tired and lonely old man that may need this position to support himself, as he wears the same outfit for the entire week so far & has no luggage. He rambles endlessly the entire duration of the ride in the tour bus about politics and religion with occasional spurts of local scenery, too late to get a photo of the attraction. I'd consider another Gate 1 travel but only after being able to review the ambassador of the trip. As for this trip, Serge was an absolute failure!

After reading all the negative reviews I decide to not go ahead and confirm the Baltic trip I had hoped to do with Gate 1 Travel. No way do I want to get stuck someplace with no help from the tour company. Glad I decided to read reviews before clicking the "Book" button.

Our experience was terrific! We were greeted at the airport by the tour manager Alex and taken to the hotel. Everything was so organized with time between tours for lunch or shopping. The hotels were nice too. We felt safe and cared for at all times. The tour guides were fantastic in each city giving us plenty of history without being boring. The bus driver Marco was excellent making sure our things were secured at all time. We will definitely use this tour company again.

No possible to reach the travel agents on phone. Hence, communication to the Gate1 travel agents is possible via emails only. By 3pm UK time on 18 Feb, I confirmed my request to change my flight, from 19Feb at 1:45am to another day. But no response has been received, although my response was within 30-40min since the agent's reply time.. I appreciate this was on Sunday, but a clear statement on working hours and limitation from the beginning would be helpful. It seems the value of the ticket is lost which is very unpleasant. This could be easily avoided if there was an opportunity to call to agree the change and pay the diff in tariff.

Booked Christmas market trip for early Dec. Bought ‘Travel Protection’ that Gate 1 promotes. My travel partner needed a heart operation. Had to cancel trip. We’ve waited two months after providing info requested with letter from surgeon. Today they say coverage denied because she had defib prior. Of course the Protection was stated as covering pre-existing conditions!!!!!! Total rip-off. Deceptive scam artists. VERY disgusted!!!

Very disappointed with Gate 1. We’re scheduled to tour Egypt in November. However, due to the the conflict that’s happening now with Israel in Palastine/Gaza and the West Bank, we are justifiably concerned about our safety. Our trip is fully paid, but we had humbly requested to reschedule for a later date to travel (Not asking for a refund) just to reschedule. Unfortunately for us Gate1 outright denied our request disregarding our concerns. The Arch insurance that’s offered through Gate1 essentially only covers Gate1.

I was very surprised to see all the negative feedback. It is true that the Tour Manager makes all the difference on these kind of tours and ours have always been exceptional. We have done Italy, Spain, and SE Asia and have loved everyone of them. We are not old and feeble so maybe that has something to do with it because Gate1 does make sure you see everything on the itinerary and you get your monies worth, which what we like. Our last tour manager was Tim for the SE Asia trip and she was amazing, in fact we are still in touch because we have become friends. From our view they keep getting better and better and we would recommend Gate1 highly.PS ask for TIM if you go to SE Asia won't be disappointed.

Great company with well-organized tours but the insurance company they route all Travel Insurance through—Arch Insurance—has terrible reviews and does everything to avoid paying claims. I had a trip scheduled to Mexico in March 2024–and paid for. I had to cancel my Gate 1 trip because I was hospitalized for 11 days after I flew a long airplane flight from Ireland. At the time I booked the Gate 1 trip I was well. I suffered from acute pulmonary embolisms from the long flight. Arch insurance only paid out $300 on my well documented claim. I am a retired lawyer and know how to fill out and document claims. Their denial was flagrant. Getting only $300 back made it a complete waste of time to file the claim. If 11 days with acute pulmonary embolisms preventing me from future plane trips is not justification, what is? Never ever accept Arch. Find another provider.

I’ve traveled quite a bit and this trip to Costa Rica with Gate1 has been so far the best! This is the first time I book with them. It is very well organized, Gerardo, the tour guide was very knowledgeable and fun to travel with. The stay in Tortuguero was a great experience I will never forget. The Hot Springs was a beautiful place.The hotels that were chosen for us were terrific. The restaurants we were taken were fabulous. I will definitely book more trips with Gate1 without a doubt.

Thereza, our tour guide on Gate One's trip from Mainz, Germany to Venice, Austria November 2023 was extremely accommodating. She was punctual while caring for specific needs of some 40 people for 10 days. She was very knowledgeable of the 5 countries that we toured and surprised us continually with gifts; nice hotels; meals and even music that we all sang along with as we traveled. She was fun and we'd recommend her highly for a trip with Gate One travels in your future!!!

This 9 Day tour should actually be called 7 Day Classic Japan - Gate 1 needs to revise / review since 2 of the days you are actually in transit. Our tour guide Ichiro was phenomenal- kudos to him for his patience & handling the hiccups. Loved the country, it's people & the culture. Only disappoinmet was that Japan has so much to offer but the Gate1 itinerary focussed on way too many shrines/temples.

After doing around 8 tours with Gate1 I unfortunately had to cancel over a month before we were commencing our tour due to having to have emergency surgery. I thought Gate1 might be understanding and give us a full refund or at least credit towards another trip. They would only refund half our money and yes that was in the cancellation policy but having been such a long term repeat customer who had recommended them to many, I was under the delusion they may have some understanding of my situation and refund the full amount or at least give credit towards my next trip. I am six months post surgery now and have booked this years tour with another company. Will never book with Gate1 again.

Worst customer service. I had booked a trip to Greece. I called them about my plane itinerary. No answer after being on hold for hours together. I emailed them, but no response whatsoever. I will never ever book anything with these people. Stay away from 'GATE1 TRAVEL". I 100% agree with majority negative reviews on this website.Please do yourself a favor and save yourself from tremendous future headache by not using this lousy travel company.

Gate 1 Travel is an amazing company. For starters, booking our trip to Ireland was easy, complete and priced reasonably. Next, our bus driver, Mark, a very kind gentleman, navigated all the twisty-turny roads like a master. And most important, our tour guide, Jill, was incredible! Her knowledge of all the towns, roads, pubs, Irish traditions, and folklore, was nonstop. Her sense of humor and the details of everything made a wonderful trip more memorable than we had expected.My only criticism is that not one of our rooms (in any of the hotels) had a view other than back parking lots, roofs of buildings, or high walls.Other than that, we highly recommend Gate 1 Travel.

Res# 2287535There was no booking on a domestic flight for me from Istanbul to Gaziantep on 10/3. The tour guide, Serdad, insisted that I must pay at the counter of Turkish Air instead of paying from other sources. Later, I got cash reimbursement, but he should be more careful, which could easily be preventable. Serdad did not inform us how much to walk involved at each spot; his time management was poor, and for example, we had two hour lunch break In front of the Zeugma Museum on a hot day without AC. We could enter the museum earlier.