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Most disappointing airport experience of our lives. Avoid connecting through here. We were misdirected 5 times by at least 3 staff that were rude, shovey and uncaring as we tried to catch our interconnecting flight. There was only one place to go to depart from low number B gates, and we were repeatedly directed away from this area by various staff members that grouped us in with A gate departures, making us walk the full length of the airport repeatedly for no reason. The airport was understaffed with huge customs backlog lines. If you connect through here, make sure you have at least 4 hours. B gates are ridiculous, you need to take a long bus ride to get to your plane.

Rude security staff, no trolley and we have to carry our hand luggage for the 30mins journey. If you were in transit, bought something and would like to get tax refund, good luck to you. It's outside of the transit area and need to walk for about 30 minutes. Not to mention that there's no one at the counter despite it says operates until 9.30pm (we were there at 9.15pm). Very rude staff at security scanning area that scolded us when we poured plain water into the yellow bin with "liquids" sign. They should just remove the bin as it defeat the purpose.

First of all, Fraport Management should read the reviews and take action. I am a frequent business traveler and it is absolutely absurd that the waiting time for bagage delivery is about an hour. This is an important area that requires improvement.

Omg I am terrified here in Frankfurt Airport it’s just disgusting…. Lufthansa cancelled my back to Miami here sleeping with lot of peoples from different flying connections also cancelled it … and believe or not rats everywhere going around us like there’s no tomorrow… everybody here disappointed and tired of waiting … I am about 12 hours and still 10 more hours for next flight they careless about passages rights … PLEASE PLEASE AVOID FLIGHT ANYWHERE FROM FRANKFURTER INTERNATIONAL… don’t fall on my mistake to get a ticket thinking Lufthansa is a serious because there are not they are a joke … Germany it’s not the same I was here about 14 years ago… totally different world here … go downtown Frankfurt and you will see on ur own eyes and said and disgusting it is … people injecting drugs and not help or solution to then … I am terrified….only God for them and to help to this terrible problem this country put it’s self to it . never again I will never again get in this mistake to buy to a ticket through Lufthansa… it’s a joke and humiliating what they doing to me to hundreds of others sit and sleeping on the sits all over the Frankfurt international… Sad

Well Frankfurt looks like you guys are really kicking some customer service goals here. Priority lounge is crowded and stinks of cheap sausage. Lift your game significantly please. Although I’m not holding out hope when writing this as I see you have managed to collect quite the number of undesirable reviews. Thankyou for making the flying experience just that little bit worse.

Flight EY212 from Abu Dhabi All passengers were directed to Terminal 1 C to claim baggage.The sign was saying exactly the opposite, and when I pointed that to the clerk, she said that we were coming from Terminal 1 C.Very odd, since we landed in Terminal 2 D. I followed the instructions given anyway along with all the passengers.We walked to Terminal 1 C to claim our baggage just to hear from another clerk with Lufthansa uniform that we had to go back to Terminal 2 D to claim the baggage.The clerk behavior was extremely unpolite and arrogant.Customer service at level zero.

The worst hub I ever saw.To change Terminal you need to take a super full bus, packed as animals, and if you can get in, you lose not less than 20 min. If you fly to US be ready to be confined in a square area without shops and with a broken toilet. If you need a coffee you have to go out and then through the security checks again.Unbelievable.

Worst airport! Security staff are rude and seem to derive some pleasure from leaving your suitcase an absolute mess. Basic manners like please/thank you and not barking orders at everyone like a prison guard would be welcome. Few water bottle filling stations; the one I found was out of order. Cafes can't fill from their taps.."water not good" to quote staff. In Germany, tap water isn't drinkable? Very few food choices if you are connecting flights in terminal 1; you're stuck with their overpriced *one* bistro that seems to be replicated at every gate.

Disgusting experience: wheelchair confirmed days in advance by Lufthansa but never provided at FRA. Worse yet: a woman in uniform WALKED us to another level and through security, then said “sit here and an electric cart will come.” BULL HORNKY. She lied through her teeth - - - all chairs were taken as no cart had come for 20 minutes. Angry folks were missing their connections and this woman said she KNEW NOTHING.Lufthansa’s in-terminal operations at FRA are a dysfunctional system from HELL.A horridly late arrival made my Lufthansa connection too narrow to wait around so sadly and painfully I WALKED to the far away gate which had broken passenger conveyors belts along the way.Frankfort Airport and Lufthansa airlines are run by demonic perverted fools and idiots who create a subtlety manipulated experience of abuse.Lose the crap about an electric cart when a wheelchair pushed by a human being who meets me at the door of the aircraft is what was CONFIRMED. Instead the plane was parked miles out on the tarmac and anyone getting off is instantly faced with 24 metal stairs and a steep step up onto a transport bus without enough seats for elderly and handicapped passengers. What an utter load of rubbish !Lufthansa consistently deals out dishonest rot and should have it’s wings clipped, licenses to operate revoked in EU and USA until they can fly right and STOP LYING to passengers.

My experience is related to Tax Refund and guess what the counter was close upon asking they mentioned it will open the next day. LIKE LITERALLY! How’s the airport even functioning like with the basic services. We asked few co passengers who was travelling with us to India they mentioned even we put up our request in the drop box which was just right next to the TR counter they never bother to get back to us. The Luxury products that you buy in Germany will never be able to give you Tax Refund if you have valid receipts. Really disappointing nevertheless to mentioned the behaviour of the staff is always rude wherever you go in Germany. No Professionalism👎

Went through the security lane where the machine is supposed to decide if they need to check you more or not. Mine said I was free to go. Security guard instead decided to stop me, make me take off my shoes and gave me a good old grope just because she realised I didn’t speak German. Should be a proper complaints line so people abusing their power in this way get fired.

Disgusted by the security they was aggressive and hit me. Stupid woman I'm a cancer patient and because I could not take my jacket off fast the woman hit me infront of all people. Disgusting then making me take my clothes off and asking to look at my masectomy scar shocking!!! I will never travel from this airport the security staff are racist!!!!!

Worst airport I've ever experienced for wheelchair assist!! We waited 45 minutes for a wheelchair, were treated extremely rudely, and actually had the attendant who showed up, shove my mother (who is a tiny, sweet woman) in her wheelchair into the crowd and throw down her bag, then abandon us. We had to run through this huge airport pushing a wheelchair and only made our flight because it was 45 minutes late. This was our 3rd, but definitely the worst, bad experience at this airport. We will NOT travel through Frankfurt again.

Worst shower of würstsuckers i've ever dealt with, was left 6 and half hours sitting in a 50° shuttle bus with 800 people crammed inside. My 4 year old child didn't make it through the experience and i was left with third degree burns covering my entire body

Almost all service desks (Lufthansa) are closed. If you want to find one open you need to walk for more than 50 minutes. Really. Literally. Than when it’s finally your turn, you meet an unfriendly face saying that everything you suggest is impossible and you just have to except a 9 hour (!) delay. Then you can walk back, if you’re lucky on a (very short) working conveyor belt.In short, distances between ‘stations’ is way too long, personnel is (sometimes) unfriendly / slightly arrogant. Many sausage booths are in the way… oh and toilets I have experienced are cramped and dirty…

One of worst laid out and inefficient airports I been through in 40 years of international travel. Had to use it as a transit airport. Walked miles, no travel actors, most elevators switched off and going through security was painful. Most wasteful use of people. No one could go through a scanner until the previous person had picked up their bag. Frisked one leg then turned me around and frisked the same leg 😒😒😒

A lot has improved but today’s border control was a disaster again and when I mentioned that it is organised in an unclear way, the only answer I got was: “not our problem”. German “Wilkommenskultur”?! Also, luggage delivery is still a HUGE problem. I am writing this after waiting for an HOUR for my luggage…. Strangely enough, some suitcases from the same flight already came out 45 minutes ago. I can only imagine that baggage handling in Frankfurt is complete chaos….😡

worst experience ever, humiliating and intimidatory behavior of a ZOS in customs. Will avoid going to Germany forever.Tried to do paperwork for tax refund of items bought in Spain (last port of departure Frankfurt) and I got abused but a junior low IQ "ZOS" with grandneur delusions or trying to impress his superior. Looking over the shoulder of people, shouting and out of his mind.Embarrassing for Germany.Whoever reads this, please avoid at all costs, be very careful if having to deal with German customs

Really disspointed in this airport. Unclear sinage, unclear procedures, no information, staff do not know whats what.You are own your own here no mattwer what air lines you fly. Not all flights are listed on monitors. So your gate can change and you will not know since somr airlines do not update you when trying to make a flight transfer. Some staff were nice and helpful. The rest of the staff were pretty awful.

Absolutely dreadful, it makes Heathrow look good. Dreadful signing, no assistance when flights are delayed and speedy information is required, arrogance of so many staff (but not all, there are exceptions) and waits upto 20 minutes late at night when the airport is almost closed for ground staff to deign to put the steps upto the aircraft, leading to missed connections. All together when something goes wrong, NOONE is there to help. An airport to be avoided at all costs.