Is foxrentacar.com Legit?

Last week, I needed a car immediately after getting an unexpected call saying a family member was dying in the hospital. Went through Priceline but realized too late that I had to prepay full amount. ( I wasn't thinking clearly and should have gone through Fox directly.) When I arrived in Seattle I asked the Fox agent (Myron) if I would receive a credit for unused days if things happened quicker than anticipated. He listened to me. cancelled Priceline before I paid for it, entered a new flexible Fox reservation, gave me a manager's discount, and told me I didn't need to fill up the tank when I returned it. In addition, he wrote his phone number on the contract and said to contact him if I needed it longer allowing me to extend without going back to the airport. At the end, he gave me a hug. I really needed it that day. Thank you Fox and especially Thank YOU Myron!

Professional desk experience at LAX. Best pricing I could find. Off airport location was normal and free upgrade given when my reserved car class wasn't available. Car was great. Return process was smooth too. No mishaps. No hidden charges... I will be back!

Just rented with Fox again in Las Vegas. Consistently the lowest price offer for the same vehicles. Quick and easy in and out .I do not remember the last time I rented with another company. Fox always comes in lowest priced with good service.

Fox Rent A Car is the least legitimate rental car company I have every encountered. When renting my car online, I specifically declined all insurance coverage in booking my rental. When on site, I did have to pay extra due to the need to rent a child safety seat. I made a comment to the rep that the charge on the documentation was higher than expected, and he said don't worry about it, it is just a deposit. Upon return of the car, I was charged far beyond just a child safety seat, even though I paid for the rental in advance. This is because of the excess insurance I did not authorize. To make matters worse, because they captured my digital signature, they were able to apply it to documents I never saw to make it look like I agreed to pay for the excess insurance, despite what I had been told about it being "just a deposit." I tried to contact customer service, but they were unwilling to assist. I further tried to get help via Visa, but because of the digital signature they captured, the documentation tells a story that is different from the truth. NEVER RENT WITH FOX RENT A CAR.

Lady on the checkin boot shared her hotspot in order for me to connect to my credit card app to make adjustments on my limit. No forcing or getting any insurance at all. They let me choose what car is available on the specified lot which is somehow an “upgrade” on what I initially booked. Return was smooth and car is in great condition (ODO reading 54k mileage). Shuttle driver helps with loading/unloading of the luggage.

I recently rented a car from Fox at the Denver airport. I made this reservation over two months in advance of my trip. The price was the best I could find. I reserved a full size car, described as a Camry or similar. When I arrived, the rental agent immediately tried to upsell me on a more expensive car. I politely declined. He disappeared for a few minutes and returned with keys to a Nissan Sentra. I told him that the Sentra is not a full size car. He replied "We are out of Camrys." I said "any similar car will do". He told me all their full size cars are being washed and prepped and I'd have to wait 45 minutes for one. Or, I could upgrade for an additional charge. Clearly this was a pressure tactic. I was with my grandson and we were both tired from traveling all day. So I reluctantly agreed to the Sentra. But when I declined a toll pass and insurance his attitude changed and he became quite rude. So after this experience I'll never rent from Fox again. Terrible customer service.

I would like to commend Fox Rent a Car employees San Francisco airport location , especially Francis , who was very helpful, polite and respectful. Kudos also to Ed and Edna who handled my billing concerns. Thank you guys and keep up the good work. You represent the best team.

Never used an off site car rental company before, it always felt inconvenient and time consuming. I'm glad I decided to book with FOX as the staff and service were excellent. The shuttle made the pick up an drop off very convenient, I loved being dropped off right at the doors to our gate! I'd recommend FOX Rent a Car to anyone visiting the Orlando area, and will be using them on my next visit.

We have used Fox before but were hesitate after reading some of the recent reviews. However, everything went very smoothly - quick pickup at the airport, fast and courteous check out at the location and a beautiful new SUV. Very reasonably priced and easily returned.

Fox rates were below the market. The staff was professional, courteous and took the time address my concerns. The cars were exceptionally clean, didn't smell of smoke and the outdoor attendant, took the time to walk around the vehicle to make sure i wasn't charged for damage that was there before. I will continue to use Fox or my business and personal needs.

Excellent place to rent a vehicle. Just be aware of your belongings when driving around San Francisco. Please do not leave anything behind not even a charger cable. If possible leave your vehicle unlocked so you do not received your vehicle broken into.

We are from Philadelphia area and had never heard of Fox. Reserved online and when I arrived at airport for pickup the line was very long for Fox compared to others. I am so glad I didn't get out of line because everything about the rental was awesome starting with the reservation and pickup, driving the car, and drop off. You guys ROCK!

From the time Elizabeth checked me in, to the time I dropped off the vehicle and was checked out by Darling, the process was quick and easy. I like the fact that as a FL resident, renting in FL, that there are no mileage restrictions and extreme deposit requirements like at other rental services. An overall great experience.

Fox at ORD beat out all the competitor's prices for a similar car. I was very happy with the price, quality of car, speed of getting my car and ease of return. NOTE: The desk folks will definitely try to sell you an upgrade, added services, etc...but I suppose this is one avenue that enables them to price beat their competition. I don't mind them trying. :)

Miriam was exceptional at explaining every aspect of my car rental and return process. After returning my rental I accidentally left my keys attached to the rental keys and called the Fox lost and found. I received a phone call within an hour that my keys were located and would be sent to my home the next business day. The keys were sent Fed-Ex and arrived in 2 days.

I was hesitant to use Fox rental car due to bad reviews. I decided to give them a try due to excellent rental car rate and I’m so glad I did. They exceeded all expectations. Shout out to Charles at the rental car desk! Charles was polite, kind, and provided excellent customer service. Thanks for providing a great rental car experience.

Trouble-free pickup, friendly and helpful staff. However, the service agent upsold the toll pass, even when he knew it wouldn't be necessary for getting to my destination. I trusted him since he was local and was definitely taken advantage of.

Fox baled me out of a hole. Left in Chicago airport without a car (original car hire company cancelled my rental and didn't have any cars) but Fox did and organised a car fairly quickly - only issue only one person on desk so took a while to get car.

My spouse and I are very happy with the rented vehicle assigned to us. Amber always made sure we were taken care of. She and other people at Fox always goes above and beyond to accommodate all customers for all the years we've been renting from them. Marcus is the head manager, an outstanding person, and happy to help customers. As I have stated before, Amber made sure we were taken care of. She and Genesis, and the rest, are all happy and eager to help us. My spouse and I have been renting from Fox Rental Car since 2015 and have always been satisfied with Fox and its people. With Fox, you'll never feel abandoned because they are always there to accommodate customers for pick ups and returns unlike other rental companies. We tried our best to AVOID the names Sixt Rental Company and Avis due to many unpleasant experiences with them.

The pick up took way too long. I mean it took painfully way too long, and fox customers had to watch people breeze through the other car rental companys' lines because their reps were more efficient and they were better staffed. Outside of that, car was fine and price was much better than the others