Is fluxfootwear.com Legit?

Wouldn't recommend these shoes to anyone. They break down very easily and are made with cheap materials. Mine grew massive holes in the bottom, and flux refused to replace them. "Normal wear and tear" is what they said. This company used to be good and would replace when things like this happened, but they've changed a lot. Definitely would NOT recommend buying from them.

Shoes are not durable and after a few weeks, they seem to be very cheap quality. I received a $26 visa gift card (not physical card) weeks after purchase, which is challenging to use and expires sooner than originally promised. It's inevitable that I'll leave money on the card to never be used because it can't be used with another card to purchase something costing more than $26. Feels like a scam in every way

Quality of shoe is fantastic, and the customer service has been even better, I had a small little part of the shoe sole start to detach. It was barely detached but I didn't want it to continue after only 3 months.. I emailed their warranty department and boom received a email back within a day or 2. They had already generated an order number for a brand new pair! I received them a few days later and did not have to bother to return the defective ones. So..Great shoes, great service! All I want from Flux is a new version that has a bit more cushion and certified anti slip for a 10 hour shift behind the bar!

I am very disappointed. The toe box is definitely not wide. I spoke with them about sizing, and the shoe is too tight all around. The return cost $13. This was not mentioned during the purchase. A company that sells an item that is sized and doesn't offer at least one free return doesn't have confidence in its product. Don't buy them since they don't stand behind their expensive shoes. Delivery is also slow.

In my opinion they are the best looking wide tow box shoe on the market. It goes downhill from here however...Shoes are very narrow and extremely tight around the ankles and they're barely a wide tow box shoe...My guess is because they are unisex shoes and woman typically have more narrow feet and slimmer ankles (maybe?). Then there is the hassle to get returned...it's quite a process, where you actually can't wear the shoes (in fine print) and then you must take 4 pictures of every side including the bottoms and then submit them to the commandant for their white glove inspection and then they will decide if your return is worthy and then if worthy they charge you $13.00 freight. So customer service for an online retailer is a bit over the top ridiculous, especially for such a niche company.

I ordered the product and thought I would have a confirmation view before I clicked buy. The website was confusing and I selected the product initially, not the size and was told my purchase was complete. ( my bad I know)I then immediately knew the wrong size was selected on the product and according to the website, if I sent a message within 30 min of purchase it could be updated. I sent an email within 2 min. It took 2 DAYS for the team to respond. They said sorry there was nothing they could do. EVEN though the policy said to contact them within that time frame it could be adjusted. The response was just get the wrong product and then exchange it. Wasnt happy with the whole process- BUT the shoe finally came and I am thrilled with them. So comfortable...I will probably buy another pair - I will just make sure everything is correct the first time :)

I'm trying to complete a return with this company and they're giving me the complete run around (no pun intended). I have a suspicion it's because I'm close to their '30 day' window. FYI the return window is THIRTY DAYS from your purchase date - even if it takes them a week + to get you the product. Their return site isn't work - I reached out to them to let them know and they sent me a link to the same site I was telling them was down. I had to start the whole conversation over again and this time they want pics of every angle of the shoes - I've sent them and now I hear nothing again. Just don't - the shoes aren't that good and they're def not worth $100+ dollars.For me - they were very painful to run in - first the literal bottoms of my feet hurt then my ankles and knees followed shortly. I run about 20 miles a week and rarely have this type of discomfort. They're obviously not for me. I did only test them out for about 15 minutes on my tread .... about a mile of running and a bit of walking for warm up then stopping. Now I'm trying to return the shoes and they're making the processes as difficult as possible. I do plan on contacting my card holder here shortly and filing a complaint and charge back with them if it's not resolved within 24 hours.

I exchanged an item, trusting that it would be free to do so, as it stated on their website. The item I exchanged for cost more than the original and I received an email invoice for the difference. That email showed that shipping would be $0. When I completed the transaction a $5 shipping charge was added. I am disappointed in the lack of honesty regarding their exchange policy and would not shop there again.

Shoes are very narrow for a supposedly wide toe box shoe. My Vans are wider. The quality of the shoes is extremely low, they look like they are worth about $20. They say they accept returns but when I tried to return my product they only offered store credit. Customer service is poor. Do not bother with this company. Go to a real shoe store.

Was really hoping to enjoy trying Flux footwear product for the first time, but received a defective product which caused a foot injury. As other reviews have mentioned, Flux has been known to send defective products with a "final sales/no returns" policy without a disclaimer. Customer service and product liability terms and conditions state that product purchasers must waive all rights to small claims court. I'm concerned about the false marketing practices of this brand and feel frustrated by the questionable business practices which have resulted in a pretty severe foot injury

Shoes themselves are decent if you get a good pair, but inconsistent. Customer service and business practices seem really bad. They’ll do final sales/no returns without a disclaimer and send you a faulty product. They won’t help if you reach out and they delete negative comments on their social media. Guessing they delete negative reviews too if they do that.

I purchased a crossbody from their Instagram Storefront where it says 30 day returns are accepted. Once I got the order, it says ALL SALES FINAL on accessories, no returns. I emailed the company and showed screenshots where it says on their IG store that I can return it. They refused to let me return the item. I have contacted BBB because this company is shady.

I really like the product flux offers, but I had such a terrible experience with their customer service. Few things happened: I exchanged a pair, and the exchange for lost in the ether for weeks after received weeks until I reached out. The new product they sent me was obviously used with a cut in the lace. When I reached out to customer service they were short with their answers and offered a 15% off next purchase or exchange. You get 20% off from signing up for email and I was expecting something more than the bare minimum after that experience.

I was excited to find waterproof vegan sneakers with a wide toe box. Unfortunately, there's a design flaw--the shoe is too narrow at the top and was impossible for me to get my foot in. To return, I had to submit photos and there is a special drop-off location the package must be returned to. In my case, in another state! There is also a $13. restocking charge. After carefully reading the reviews on their webpage, it's clear the 5 star reviews are fake--all came in at the same time, with glowing praise using terms no consumer would use. Steer clear of this company!

Company keeps your sales tax on returns plus charges $13 to ship back and they charge 3 to insurance shipping in the first place. So you will be down over $25 on your original price if the product doesn't work out.

They feel terrible. If you wear them more than 30 days, your feet will hurt. This will occur right after the return window.

The shoes were incredibly uncomfortable, and the return policy is terrible. It's frustrating to see an online brand charge for returns. I ended up going to the running store and found much better wide-toe shoes.

I bought a pair of Flux Adapt Trainers and really loved them, so bought a second pair in the same style and same size. When they came I didn't even try them on for two weeks because I assumed they would fit. When I went to wear them, I found they were easily two sizes too large so contacted the company. I had to submit photos of tops and bottoms of the shoes to verify they were unworn. Then they asked for photos of the size tag inside the shoe and decided that the factory had sized them incorrectly. Company then sent me an approved return label; I went back to the website and put through an exchange for a different color, same style and same size. It took forever for the new ones to arrive and when they did, they were NOT the color I had chosen and they were 1/2 size smaller. I tried them on and lo and behold they fit. The color isn't awful and I decided to keep them rather than go through the whole ridiculous process again. But I am done with this company.

Amazing company with impeccable return policy. Love their products!

Horrible customer service, no phone number, rarely respond to emails. Theres no way to actually get anyone to respond from this company. What a waste!