Is florencestore.com.au Legit?

Where is my order please?I e-mailed your store after I have not received my order that I purchased first week of June.Still waiting for reply.Please show respect to your customers by at least replying.

DO NOT BUY FROM THIS STORE. My beautiful mum spent over $200 looking for some new clothes. When she received the items, they did not fit despite buying her usual size. One of the items also came in the wrong size to what she ordered. Since she knew she was returning it all she didn't bother to flag this.She realised she could only receive a store credit for her return which she was fine with. She sent the return back via express and then realised she still had not received her store credit. She kindly reached out to the team asking for assistance, and realised it was sent to an email she no longer has access too.The team at Florence sent a robotic and unhelpful response telling my mum they weren't able to help because of their 'privacy policies'. In this economy, spending over $200+ is not easy, and for my mum to want to treat herself with some clothes only to have the money thrown away is a hard thing to cop.My mum responded to the email, asking for a refund instead as a courtesy as she had also received the incorrect size. Their response was rude, and inappropriate for a company that works to empower women through fashion. They told my mum that because she didn't flag in her return that she received the wrong size, they wouldn't do anything about it. My mum had no option to select this when she returned the order.Nevertheless, as a business, if you do wrong, you fix it. It was incredibly disappointing to 1. Receive responses in the manner she did, and 2. Have no resolution to these issues.My mum is now out a whopping $238, all because they could not direct the voucher to a different email address.Please do not give this store your money, they do not do business appropriately, and if anything are a scam. They take advantage of their customers and don't care for their mistakes. I am incredibly sad for my mum to have this on her.

Exceptional service and items are sent from Florence swiftly by express post. Gorgeous clothes as well!

I love my new purchase, I definitely will buy this at this store again, it has the most beautiful collections and prompt service

I purchased 3 sale items as my first purchase. One was the wrong size. I am a standard size in clothing. I emailed to enquire about exchanging it for the right size which I could see was in stock on their website and was given a straight NO its sale item. Then quoted the policy. Did you know stores actually have the choice to offer an exchange or refund and this one is NOT and happy to throw that in your face. They are not interested in reaching a solution with customers or retaining customers.

After not receiving a rather expensive purchase, I got in touch with Florence Store to rectify the issue. I received a rather blunt response, stating they had sent it off and it was now in AusPost’s care, completely wiping their hands of the matter. After getting in touch with AusPost, they informed me that from their records showed it had in fact been scanned in by Florence Store, and seemingly never left their store.. Interesting. Be careful with this one!

Do not purchase from this company!Never before have I experienced such rude customer service. Aggressive, unhelpful and unprofessional.I placed an order and was was advised via email that it was shipped same day (winning at this point!)As the website clearly states local orders are delivered in 1-3 working days, after 4 business days, I notice the consignment had not seemed to have left their warehouse and I followed up. The communications that I had regarding the matter were quite unbelievable. The first email I had a little laugh but then it kept on going. To start with, I was told to follow up myself, I was then advised the order had definitely left their warehouse and when I questioned them further about the legitimacy of this a refund was issued. We do not have to put up with hostile, unprofessional and extremely unhelpful businesses when there are so many others out their having a good crack

I have now purchased from the Florence Store numerous times. Every purchase has been beautiful. Great quality, fast delivery, great customer service and a fast exchange if size needed swapping. Completely recommend Florence store. Happy customer. The Thai silk dresses are stunning.

Another quality dress, great generous sizing where it counts, good quality fabrics and colour. A stylish design, very flattering thank you! Can’t wait to wear it.

Hmm.....after agreeing to subscribe to this site I was given a 15% first purchase discount. I tried to use the code given at checkout however found it kept saying INVALID code. I've sent an email to customer service and am still waiting for a reply. . . . After reading someof the reviews on this site I am extremely skeptical about making any purchases from this company now. I am saying what happened to me and have no reason to tell otherwise.

Florence stocks my favourite brands and has an easy to use website. They have exceptionally quick dispatch and delivery and are quick to answer questions and resolve any concerns. They are one of the best companies I have dealt with and have beautiful clothes. I would highly recommend.

It was a great experience for many reasons first of all the items I purchased were exactly as described and shown in the advert. The size of the garments were true to size. The quality of the product was beyond expectations . The free express post was a big bonus and the items arrived as promised no worrying about a late delivery which happens often with other stores. It is great to find fashion which is a little bit different and exciting . I wish I was nearer so I could actually shop in store.

I have something to complain about your store improvement if you dont mind reach out IG marvel.bnb

Florence store have beautiful clothing of high quality. All of my orders have arrived within 24 hours of placing them. I love the natural fibres and the way the clothing makes me feel when I wear it.

Have just discovered Florence store, and I absolutely love their products, easy website and excellent customer service. The clothing is of excellent quality, good price point and wide range.I’ll be shopping here again.

Easiest transaction, fast post and beautiful quality products.

I recently purchased the RicRac lemon outfit Pants and Top. I was thrilled when I received it, such beautiful fabric and great fit. To top it off the service was fantastic, very quick to receive order. I will definitely be shopping at Florence Store again. So happy!

Love my Gabriella Contrast Stitch Denim Pant & Byrony Contrast Stitch Shirt. So comfortable. Loads of positive comments whenever I wear it.

Great service! I have bought a number of items now from Florence and found all purchases exactly as advertised (a pleasant relief). True to size, great fabric, beautifully wrapped and quick delivery. Can’t fault this company.

I bought the most stylish pants that look fantastic on from the Florence Store.Sizing was on point. Amazing fit!Really easy website to navigate. Also received a voucher code for 15%off my purchase. Highly recommend! Their clothing is so lovely and very affordable.Take a look! Something for everyone.