Is fixi.bike Legit?

I booked pick up and delivery service as my bike tire exploded on spot on Gamla Stan. I paid, booked timing and waited on the sun for two hours for nothing. Not a phone call, not even a reply to messages I was sending via the booking system. Extremely bad experience.My money was returned the same day as I requested via customer service email, and their excuse is that business model is changing and this caused my misery. No one though, explained why they never replied or called that the service is not possible. Let alone an apology. What a joke!!!

I booked once before and the booking was cancelled with no warning or explanation.I’ve then tried another time for today and nobody came at the agreed time and there has been no communication. The phone number on their website doesn’t work, and the emails talk about a chat function but there is no such function.

The costs for repairs ended up very expensive and they changed the delivery date last minute.

There are companies that provide the same service cheaper. The reason I tried them was because I had a discount.From pickup it took them 9 days to fix a puncture and perform basic service.

Nothing wrong with to company who fixed the bike, they did a great job. However, Fixi did not deliver on their promise. At first the pickup was booked 10-12, at 10.30 I got a call that my bike won’t be picked up. I sent an email about this, the email was never replied to. Later the same day it got picked up at around 20. A few days later the bike-shop called and wondered where the keys were The driver from Fixi should have informed me that they always should be sent with the bike, witch he didn’t do. I had to fix so the shop got the keys. Due to the lack of information from the driver about the keys the repair was delayed. I eventually got a text giving me options when the bike would be delivered. I choose 16-18 and sent a mail that I wouldn’t be home until 17.30, so they can deliver after that. At 12 the same day of delivery Fixi called and told me that the bike won’t be delivered as promised. I was offered a delivery the next day, before 14. Of course that’s not possible because I’m at work during the day. Since it’s now been 14 says since the pickup and I need my bike I choose to get the bike myself. I asked for the fee to be refunded witch he agreed to after a while. So, if you can wait 2 weeks for your bike and are ok with both pickup and delivery being cancelled and delayd, go for Fixi. If not I would find another option.

Bad service, paid first and then they did not pik up the day they promised! When they changed it twice and wanted to cancel it all 🥲

Had some issues both on pickup and delivery as they only have one driver in Gothenburg. For pickup they needed to change the date bc of sickness - all well of course since they contacted me to confirm, but when the same happened for delivery I didn't get any email, call or anything until I emailed them. All in all, I think it can be great as they grow, and for people without any bike shops nearby.(Very happy with the actual service done on my bike!)

Date of experience: April 09, 2024

I let the bike for a review, and i received the messages one after the other, we have your bike, we are working on it, it is done, all in less than 30 minutes. So it seems there was a visual inspection, maybe a ride, and done. I was expecting some oiling, and minor adjusts in the brakes. Since the dust was all there it seemed untouched...bike was ok before and after!

My bike was well fixed, but why didn't you pump the rear tire also?!

Simple interface,Instant updates.Only improvement is the missing feature to rebook a time for drop off.

My only complaint is that you didn’t pick up the bike as agreed. Other from that, a good service. 👍

Job done. I had requests and all of them met, maybe bit expensive.

It worked pretty well. Thank you.

Excellent service from start to finish! Easy and quick booking where you also can choose your place of service. Super friendly and helpful pick-up and drop-off driver. The bicycle workshop also called to ensure what needed to be done, what would be extra and what may not be feasible (due to an old bicycle where spare parts are no longer made). I will definitely use this service again!

I'm really satisfied with the service! Their booking system was easy to understand and I like the whole idea of not having to drag my broken bike to a service station miles away. However, you shouldn't expect the pick-up time to be as exact as it says on the website. Due to heavy traffic and lots of bookings, they arrived at my house an hour later than expected. Nevertheless, they dropped my bike off in excellent condition only 2 hours later! All and all, my experience was great!

Bike picked up for fix and servicing in Uppsala. Friendly communication regarding pickup/drop-off times, and bike looks good! This is my second time using Fixi, and I still recommend it. Tack så mycket igen!

Fantastic service and great pricing! Pick-up and delivery was very smooth and on-time (set by the customer in 2h intervals!). The bike feels like new again, so big thanks to both Fixi and Sjöstaden Cykel :-)

Date of experience: August 15, 2022

I rarely write reviews but my experience with fixi and the level of service I received from Rafi was exceptional. Always fast on replying with great support and always in a very nice way with the best solutions to adapted to my needs. I highly recommend fixi’s great service.