Is fit2run.com Legit?

I would argue company is selling “seconds” or mislabeled shoes! I have a pair of ASICS from the ASICS store, size 10.5 and they fit great. Ordered an 11 from Fit2Run and they are too tight and small! I wore them for a week to confirm they were mid-sized. After contacting company, no exchange was available and I couldn’t return them without tags, and new condition (unworn.) I should have known better when their price was 25% less than any competitor!Save your time and money and shop at Road Runner Sports!

Be advised that this company does not offer free returns or a discounted return label - you must pay out of pocket to ship back to them. It cost me $45 for the cheapest ground shipping and a box to return $130 shoes. Will not order from them again solely for that reason.

I purchased the wrong size and the company was very supportive in helping me figure out the return process. As it is a smaller company, there were some extra steps that I was happy to take as I would rather return my shoes than have the wrong size. The customer service agent Louie went above and beyond to support me via email exchange back and forth, all in one day.

This company SUCKS. I ordered shoes from them and waited and waited only to then find out from customer service that they weren't in stock. A nice, fully misleading website. So they offer a refund, and in my correspondence, I ask what shoes ARE in stock and immediately (within an hour) order that pair. Here we are a week later, NO shipment. Don't bother going in the store, the staff don't care how long you wait around. They're lazy, clueless and like the website/ecommerce experience, terrible.

Awful customer service, ordered a pair of Asics Superblast 2 Paris online, received a pair of Asics Novablast 4 Paris and I've been unable to get any reply from their customer service. It has been nearly a week since I've contacted them both per phone call and e-mail. Do not order from them. Going to wait a few more days until I dispute the charge with my credit card.

I purchased a pair of Women's Asics TriNoosa 15 on July 17th. They arrived on my doorstep July 19th. At the time of purchase, Fit2Run gave me an additional $10 off the already reduced price. The Asics tag was in the box but cut off from the shoes hence the reason for the 4 instead of 5 stars. I did not see all the negative reviews until after my purchase but my own experience with this company was a positive one.

Received an email days after order was placed later saying that the item is out of stock and I was able to order due to a technical error. They asked if I wanted a refund or exchange. They did not respond to 4 follow up emails and I could not get through to customer service on their corporate line. I ended up having to dispute the transaction with my credit card.

Do not buy the club membership as they will tell you that you can wear them for 30 days and for any reason you can bring them back for a different pair. When I went to use the warranty part of the membership I bought, the manager said they the Store Manager has the final say and the Store Manager can refuse to exchange shoes that where purchased 3 weeks ago and I have a club membership. Customer service is one of the worst in the business and forget about call and trying to talk to someone, that don’t even list a phone number on their web site.

Scam! Placed several orders within days and later received emails that all items are out of stock. Waiting to see whether credit has been given. Can’t reach anyone and system to track orders is always down.

purchased online product was delivered to the wrong address. Tried contacting the company by text, phone, email, no return call or response. Terrible customer service will never purchase product through fit to run again.Paid full price online. Your company could care less about customers. After attempting to communicate with fit 2 run since Dec 12I stopped payment through my credit card today.

These are NOT THE REAL DEAL! I ordered my usual ASICS gel kayano 29. The last 3 pairs are obviously from the outlet. So upset. My insoles that fit my other full price in another store do not fit and I can feel the gap at the end of my shoe. Sadly it’s too late to return my new pair in the box and I have 3 pairs of useless shoes. Trying to leave a review on line.!? Impossible … probably a reason for that. Do not waste your money. My plantar is on FIRE

Placed order, site says 2-3 business days shipping lead time. Three weeks later no shoes. Needed for a trip. Sent an email - no reponse, called and left message, no response. Call generated an automated text message asking what issue is, messaged 3 xs, no reponse. DO NOT PURCHASE FROM THIS COMPANY. Charged my card but never shipped - had to dispute with credit card company.

Zero customer service wish I had read these reviews before ordering . Ordered sneakers 1/3/2024 have been asking for status updates for 2 days phones don’t work , no one responds to multiple emails or texts . This is definitely a scam website . I disputed my credit card hopefully they go out of business !

Clean store, nice variety. We had a problem applying our Club Points but instead of giving up or referring us online Ashley at UTC Mall in Sarasota Florida took the time to help us solve the problem so we were able to order the shoes we wanted. A million thanks.

Placed several orders through this retailer. First few orders were good. On two of my most recent orders, one order for 2 pairs of On Cloudrunner Sneakers I only received one pair and on the second order for 2 pairs of On Cloudrunner Sneakers I did not receive either pair. They had tracking that showed proof of delivery, but the order was never delivered to my address. There is no phone number to call and the company only responds with fake tracking information to show that the items ordered were supposedly delivered. They don't even try to respond to make it right or give a refund. Horrible customer service. Stay away unless you want to deal with not receiving your order. I will never order from them again!

This company is borderline stealing. They allow you to purchase items that they don't even have in stock with no plans of ever having them in stock. A normal company wouldn't charge you until your product was verified, not Fit2run. Bill is probably rolling over in his grave. His son would rather use that money to travel then reinvest it back into the company to fix it.

Ordered sneakers for Xmas online 12/8, and paid for fedex 2 day delivery. On 12/20 still no update on shipping , got in touch by text and they wrote:The fulfillment center that was assigned your order has rejected the item due to it being out of stock. I will be issuing the full refund to your original form of payment.-- Fit2Run EcommerceThey would have never contacted me unless I inquired. Terrible company. Do not trust or buy from.

Absolutely abysmal customer service. Placed an order in store so that I could use my club points which wouldn't work online. I've had absolutely no update in 2 weeks and the store was unhelpful and couldn't care less. They don't respond to emails or texts, and I've currently been on hold with their phone number for a half hour. Really disappointing as I've purchased shoes in store without an issue and this nonsense is making me never want to go there again.

I️ have ordered shoes online from Fit2Run twice now and both times the shoes have been at a great discounted price, have arrived on time and in new condition just as advertised. I️ will continue to order shoes from them and recommend them to others. I️ wear a large size shoe. Most stores only carry a few in my size and they sell out quickly, so I️ order shoes online often.

Ordered shoes on June 6th and have received no updates although they charged my credit card. Tried contacting them by both phone and email and have received no response. Seems like a scam website to me. Notified my bank and am trying to get a refund but so far no luck.