Is fanpass.co.uk Legit?

I had never heard or used FanPass before, however I brought two FA Cup Final tickets and the seats were as promised. My only issue was with the seller themselves as the tickets took a while to get to me so was a little stressful. However, Fan Pass itself was great.

Was a bit dubious first but bought from a trusted seller and he was brilliant contact was good never went quite sent my tickets day before game and was all legit and had no problem getting in to the ground defo will use again

I was nervous at first, since I paid upfront and did not receive a ticket right away Additionally, traveling from Canada to the F.A. Cup final I was concerned about arriving in London without my a ticket. After contacting Fanpass, they explained that the ticket would be delivered on my mobile the day before, or day of the game. True to this promise, I did receive the ticket on my mobile the day before the game. It was as I ordered in the section as advertised. I would use this service again in the future.

Im guys but you didn't really send a ticket out to me you just when you come back £112.49 My biggest dream is to watch Arsenal play but I didn't really have a chance to play watch it cause you look fantastic you in the right time Manchester city vs arsenal

Reliable and easy process to buy the tickets and get the tickets before the events.

Bought a ticket for the final game of Liverpool and got the nice seat with great price. The seller was also well communicate.

I went to the match and the ticket had already been used, so it was a waste of my time and money. I tried to ring the website and email them but there was no response. I have not been refunded any money for my travel etc, simply been ignored. Do stay away from this website, i have learnt my lesson and will not be using it again. 21June 2024 - update to fan pass response saying I have not emailed them - I have emailed you 4 times (i trust that counts as keeping you in the loop), you do not have a telephone number and I am still awaiting a response and resolution.

The website is really easy to use. I had a query to raise with Customer Support and had a response within 2 hours. Tickets for England vs Iceland at Wembley were excellent, and really good comms with the seller.

We bought two tickets for the Man Utd v Man City Cup Final on Saturday 25th May 2024. The seats were outstanding and we had such an incredible day. The only stress was that the tickets were not available on the Fanpass system until the night before. This is quite common and is nothing to worry about, however still quite nerve-wracking. We had travelled from Scotland to London for the game and were in London when the tickets appeared. I would definitely use Fanpass again and would like to thank our seller Dave for making a couple of Scottish Man United fans very happy.

Purchased a ticket for Brighton v Chelsea in the away end and the process was very efficient. I booked about 10 days before. The person I bought from posted the ticket very quickly, and I received it with a week to go. I also got a message from the seller making sure I had received it which was a nice touch. I’m sure other sellers might not be so impressive, but I cannot fault my experience. Would definitely be comfortable using Fan Pass again.

The game was great. We enjoyed the experience. However, your company does not screen people who buy season tickets and routinely make large profits from selling those tickets every weekend. While I understand you match sellers with buyers, the prevalence of this practice is not beneficial to the club and the fans at the end of the day

I purchased a ticket for Arsenal v Bournemouth and on arrival I found it was a fake. I phoned Michael who owned Fanpass and explained to him what happened I feared the worse. And it was obvious he was conned too. He issued a full refund within minutes. A true gentleman and a scholar. I would use him again without hesitation. Thank you Michael and thank you Fanpass.

Very good communication with seller and quick and easy delivery of ticket to my mobile.

Bought last minute tickets for Spurs vs Man City game and when I mean last minute night before. Then started reading reviews and was worried when tickets hadn’t come through instantly- but they came through the next day at 11am and fanpass were available to support and I had a great night at the football…. Thanks to fan pass and seller as seats were great.

Amazing game, brilliant send off for Thiago silva

No tickets sent, my daughters traveled 6 hours to get to Manchester to be told by the ticket office at the stadium that the tickets was fake. This is fanpass response. She Only got a refund because luckily it was paid by credit card. Hi Hayley,Thank you for your email.We are sincerely sorry about the situation your seller has induced.Indeed we have proceed to issue a full refund through the dispute you have raised with your bank.Since we have proceeded to resolve the issue in your favour (rightfully so) we would highly appreciate if you could that the time to perhaps amend the review you have posted on Trustpilot.Best regards.Fanpass Support

From start to finish getting the tickets from this company was excellent Garth was in touch making sure we received the tickets which was straightforward! The only problem we had the first seller pulled out of selling the seats would have been excellent they found us some other tickets But the seats were very disappointing and not as good and still charged the same price which was quite expensive I do believe this issue needs looking into! But otherwise Gareth was very helpful. We booked the tickets nearly 6 months in advance

Ordered a ticket for Manchester City vs Tottenham, on the match day at 13pm. Got a notification that the seller accepted the request within an hour. Around 17:30 i got a message to text the seller on whatsapp to collect the tickets. At this point I completely thought its a fake ticket and won’t work. Thankfully, everything turned out great, and could watch the game from a really good seat. Thank you Fanpass!

Bought e-tickets for a premier league game. Got to matter of hours before kick off and nothing had come through so couldn’t make the journey without any tickets. Chased up through their email address throughout the day and was met with radio silence, asked for refund and again…nothing.Luckily bought through credit card so made claim as fraudulent transaction and lesson learned on being scammed

Not used the site before so was a little weary, but everything went great we used a recommended seller and paid a few pounds more but well worth it and decent seats.

“Perfectly smooth transaction”

I bought two tickets to see Chelsea play Brentford. This was my first experience at using a re-selling website. I was persuaded by the good reviews (like this one!). Also, I only paid £20 per ticket so it was an acceptable risk. In fact, I discovered that the face value of the tickets was more than £20 so it was a real bargain. The seller was very reassuring giving contact details for any problems. As it turned out, there were no problems.

“Mark of fraudsters”

Mark of fraudsters, I was fooled by someone who pretended to be an advisor from my bank and thanks to the personal information he had, was able to buy things on this site. Once contacted, the site does not want to do anything to block it and cancel the transaction even though it is proven that it is a fraud and that I blocked everything on the bank side and filed a complaint in France Service

“Bullies and thieves”

By far the most aggressive, unprofessional, rude company. Do NOT use them. Even after bringing me to tears on the phone they spoke over me, hung up on me and rejected all my calls. Service Value Shipping Returns Quality

“A farce”

I bought a ticket for Sir Kenny Daglish Stand for Liverpool match through FanPass co.uk. At 2pm I went to the turnstile. My ticket would not scan. A "Fan Support" said the ticket did not exist and these forms of ticket I received were frauds. I contacted FanPass and the seller who were very slow to reply. The seller could not believe this as it never happened before! "Miraculously" he found another ticket for me at 4.15pm (Kick-off 4.30pm). The ticket was for a "downgraded" seat and I got to my seat at 4.25pm. This experience took the goodness out of the matchday experience. FanPass were looking for written record of my fraud ticket from the football club but believe you me, between the shock and embarrassment, it was the last thing on my mind! On contacting FanPass I found them to be very unhelpful and I told them they should be more accountable for their ticket sellers as they seem to put the blame on everyone but themselves. To conclude I would not buy a bus ticket from this site never mind a match ticket.. Service Shipping Quality

“Fake scammer theft I would give a 0 score if I could”

SCAMMERS! DONT WASTE YOUR TIME THEY WILL TAKE YOUR MONEY AND YOU GET NOTHING NO TICKETS! THIS SITE IS $#*!E DONT BUY ANYTHING FROM THIS GAKE SITE Products used:Man utd tickets Service Value Quality

“100% reliable”

I've used Fanpass a few times now and I've never had any issues.

“Trusted site to buy tickets”

I have had no issues with purchasing tickets for football from the site

“CRIMINAL.”

I bought tickets at the cost of £639 for a match that was cancelled, I cannot believe that these lot get away with daylight robbery. They completely remove themselves from everything and of course no refund. Who is getting the money? Its Criminal. Value Shipping Returns Quality

“Bewerten”

Soweit alles okay,aber immer etwas teuer wenn dann noch die super Gebühr für jede Karte noch drauf kommt

“Zero stars, Worst company ever”

Certainly the worst company you will find, they should be removed from selling tickets. Ordered and paid for tickets for Liverpool match. Two weeks before game told that tickets were no longer available and that no alternatives were available. This after I having booked non refundable flights and accommodation. Company refused to refund money for flights and accommodation. DO NOT USE UNLESS YOU WANT TO BE CONNED. Case is gone to Liverpool F.C. And Police for investigations which are ongoing. Products used:Tickets Service Value Returns Quality

“Man utd kaartjes”

Geldige kaarten en we konden zo doorlopen. Prima service

“Manchester derby”

I was in massive need for a ticket for the Manchester derby this past Sunday being a city fan I was panicking leading up to the day as I seen some bad reviews from people on the reviews I was having faith getting into the stadium I bought from a scammer a few days before on Facebook so fanpass saved the day I got in with decent seats when I got past the turnstiles I had a fist pump of delight with my ticket being genuine and we won 3-1 the only criticism i would give is the price it cost me for the ticket and the add on fee but with it being a derby I guess it would be expensive fanpass thank you you guys saved the day Service Value

“Not good, because we Got scammed!”

Fanpass scammed me, my son on his birthday! We spent the whole Sunday to see the West Ham-Burnley match, we couldn't get in because the tickets were blocked. I never recommend fanpass again. Products used:Tickets Service Value Shipping Returns Quality

“DO NOT USE”

DO NOT USE DO NOT USE - COMPLETE SCAMMERS! Been chasing tickets since I ordered them last August, explained they are for my son's 13th and that we have an 8 hour round trip, "oh don't worry tickets will arrive" …. Well they did yesterday, less than 24 hours before the game, so booked a last minute hotel, drive to Manchester (4 hours away) after a full days work only to arrive at the stadium today to be told they are two fraudulent junior tickets that have been used multiple times. Surrounded by families in the same boat. Utterly disgusting behaviour. You've no moral compass but you Don't care about that when you are making a quick buck. I will be hounding you for my money back and will be making sure EVERYBODY knows what scammers you are. In fact I'm going to report you to ActionFraud as well as Watchdog.

“Sold fake tickets, avoid”

Bought two tickets for Manchester United vs Nottingham Forest. Went to the stadium at the match day to find out they were fake. Outright rejected entry. Flew all the way from California for the match. Have contacted them about the refund. Will post the update here on how it goes.

“Doesn't get any worse than this. Stay away!”

Bought 3 Liverpool- Leicester tickets on 31-1, came all the way from the Netherlands, refused entry at game and tickets taken away. I reported Fanpass. Got one reaction that they want some proof. I've send what they requested. Never heard any reaction after that. Dont use them! Update in response to the reaction of fanpass: we've already send this document several times. This evening again.

“DONT BUY LFC TICKETS”

I purchased 2 tickets for the Liverpool Luton game and this is what I now know now. I have attached photos showing all this. Once purchased screenshots of the tickets are sent. I purchased 2 KOP end and got sent 2 Anfield Rd. At the gate the screenshots wouldn't work. The staff explained screenshots don't work and that I would need a link allowing me to download the tickets into my phone wallet. LFC use NFC, near field communication. Same as paying contact in shop with phone. Here is your problem. The seller will not want to send link as once the tickets are in your wallet you own that ticket, as most of the tickets being sold are from matches of a season ticket holder. Once its in your wallet they have no access to it. My seller after some back and for didn't send me the link and we got in. Once the Luton game was over the ticket in my wallet updated to the next LFC game. I could have kept them and attended the rest of LFC home games. You can see the download in my wallet has the small contactless symbol at the top and says show code at bottom. Seller hits show code and screenshots it and that is what I was sent after purchase. You will also notice they are different parts of the ground. I have included some text with seller which took place at the ground See all my attachments. You will not get into anfield with a screenshot of a ticket! Period! Service Value Shipping Quality

“I really wish I had read reviews first”

Purchased two tickets for Man U game for this Sunday 19th Feb. Still waiting on them said it's a trusted seller giving them. My anxiety is through the roof. This is a surprise for my son. Got hotel booked trains etc! Those of you who didn't receive tickets or gain entry with the ones they gave you. Did your bank give the money back with it being a scam? I paid £298 for two tickets Service Value Shipping Returns Quality

“Great time”

The event was sold out, ( finale world cup) and fanpass offer me the chance to purchase ticket from a fan which cannot attempt the game. The price was not really expansive for a finale. Amazing time! I can vouch for this website and will use again for sure. Thanks for all.

“Quick to take money, then silence…..”

After a pathetic response to my previous post, I have contacted Fanpass several times to ask why they would pay a seller when they had not provided tickets as agreed, and why they would not reimburse the buyer. They have ignored all contact. Please be aware that the only objective of these people is to make money for themselves, and to not do anything if you're conned. Products used:None Service Value Shipping Returns Quality

“Scam - sold the same ticket to multiple people”

Take the day off work, pay for travel to the football match, pay for accomodation, arrive at ground to find out someone else already has the same ticket and therefore we can't get in. Then pay for travel back home. What a kick in the teeth! *******@fanpass do nothing at all. Replied to the very first message only and nothing after that despite several chases and shared documentation. Absolute joke!

“Would give a zero, but can't!”

Tickets weren't received when we were told they would be, no correspondence when asking what was happening as it was less than 24hrs before we needed them and got fobbed off twice. Ended up having to buy another set of tickets so ended up paying out £1000 in total. Tried multiple times to contact them for a refund and surprise, surprise no response! Absolutely appalling company, do not buy with them unless you like added stress in your life. Still no help from you and after copious amounts of requests for the complaint form nothing has been received. Your company should be shut down so you can stop taking advantage of people who want to make memories!

“2 Scammed ticket”

I purchased 2 tickets for the Chelsea v Liverpool game at Stamford Bridge. They were both simply rejected outright when I arrived at the game. The ticket had different names than mine and my acquaintance. The ticket steward, straigh up stated, along the lines, that fanpass is not an authorized seller/reseller, and you can not or should not purchase from there. I lost a large amount of money!, I got robbed. They should be closed down! I've emailed them and will see what happends now. I will update with news once I get an email back. Tip for consumers:AVOID, SCAM Products used:Football Tickets Service Value

“Guaranteed to receive the ticket”

This site is a secondary ticket buying and selling platform that offer ticket above the face value and sometimes it could be 20 times the original price but is this website is genuine in the sense that it does not mandate on the pricing as the pricing are set by the seller but please be mindful that there are service charges of around 20 percents of the price of the ticket that will be added on at checkout.

“Legitimate Organization”

We purchased tickets for the upcoming Chelsea - Liverpool game and specifically paid for tickets that would be downloadable since we would be traveling in for the match. As the date approached, the tickets were still not available so we contacted customer service. They acknowledge the e-mail instantly and we received a response from a real person within the hour. They asked us to be patient while they contacted the seller. They clearly did do this since within a day or so, we received a text message from the seller saying that the tickets were only available in paper form. Certain things about the seller also caused us concern such as texting leaving one name when the account was registered in another name and the failure to respond to response texts for days. This was not going to work for us so we contacted customer service again. Same efficient response time and interaction with an actual person as opposed to AI. Ultimately, Fanpass understood our position and said they would cancel the order with a refund available within 10 days. This morning, I checked my Fanpass account and noted that they recorded the order as cancelled without any further action required from me. Just now, I received notice from my credit card company that the tickets had been fully refunded. This was well in advance of the 10 days they estimate. My experience leads me to conclude that this is a legitimate and professional organization that takes protecting customers seriously and recognizes that there are risks inherent in secondary market sales.