Is ezibuy.com Legit?

Happy with the products and delivery timing. Nothing to fault. Brought clothing on special, each items under $20 each!!!! Really good bargain for the quality. ☺️☺️

I rang ezybuy about a problem I had and it was resolved right away and my order arrived two days later.Most impressed

DO NOT BUY FROM EZIBUY they made their entire NZ contact centre redundant to move it to the Philliphines for cheaper labour. A once new zealand company destroyed thanks to greedy CEO’s such as Steve. Asked their staff to work for free during lockdown to ‘save the company’ only to do this. Think he has now jumped ship. Don’t support this business, shein’s more ethical honestly.

I feel like I've been scammed! Still no tracking number after 4 weeks. 'No reply' emails say they have contacted their third party supplier. I've asked for my money back but now can't get any response at all.Order no.: NZ000735725

Seriously don't bother! If you enjoy chasing for orders & it not being sent; then this is the company for you!! waiting 8-12 weeks for the order to arrive; only to be told your order was over sold & then you see your items being sold on NZ Sale for double the sale price! - 2 of 3 orders have been chased many times & refunded without advising me. i wont be buying anything from them again

Ordered 3 items. Delivery was quicker than I expected. Love all items. Good quality. Unfornately 1 is too big. Doesn't come any smaller so would like to return it & exchange for something else. No invoice included. Returns with Ezibuy used to be straight forward. Once your order has been confirmed you are left in the dark. No delivery updates etc. Would have given 5 stars if communication was better. Kay NZ

I have been an Ezibuy customer for decades now but have recently found their customer service very poor. They do not seem to have any intention on resolving your issues or appreciating loyal customers. I will not be buying from them again.

I recently ordered from Ezibuy [First time since there being no shop in Palmerston North]. One item needed to be returned, only to find out I had to go through Ezibuy post to return item to Palmerston North branch costing $9.95 -Absolutely daylight robbery, even more so when you find out you have to deliver the parcel to NZ Post!!! There needs to be an option customers can select themselves. This could have been taken to the depot myself or couriered through "Trade Me" couriers, for $4.50 and collected from my door.

Again shocking service from ezi buy waiting 3 weeks for a confirmation that things will be sent, have so far blamed Covid, shipping, katies, mosaic bros. Found out items were only coming from Australia. Now blaming a new system, will not cancelmy order. Last time I buy anything from these guys. This has been in-going poor service since before Xmas.

This company is unbelieveable and shouldn't be trading on thye trusted name of Ezibuy. I placed an order for $234.00 worth of merchandise and from the 9 items1 Jacket had a hole in the suede - put in a complaint and sent a photo nor response1 jacket was advertised as white and is labelled as white, but is clearly cream - misleading advertising1 item apparently doesn't ship to NZ, but was processed as part of a NZ order.I am really disappointed and wouldn't recommend anyone buys through this site

Absolutely rubbish to purchase from ezibuy. order has been placed and not delivered. Customer support is not replying ,am trying to connect since 2 months.Rupess 1800 went in vainI stay in India, need valid Customer care number for contacting and resolving issue.I don't want to waste my time more..Posting the order number #EB1140...Start initiating refund

I’ve ordered over $200 of products & still have not received an acknowledgment even though payment has gone through. I have no delivery date or any communication even though I have emailed them.Update: spoke with them on the phone & straightaway received an email with my order. They where very apologetic about the emailing not working well .

The phone was answered promptly without having to listen to lists of options or advertising. The lady knew her job and spoke at a comfortable speed as if she was talking to a human being. It made a nice change from the usual mechanical response designed to make the caller give up.

What a way to start your tell us about your experience 'Tell us what went wrong this time'Openly admitting failure from the start.Bought online from the frequent emails you fling at me even tho I unsubcribe, follishly bought $123 of goods. Given an order number.Silence when try online request of where is my tracking number automatically told it doesn't exist yet have confirmation email. Reading reviews this appears to be a common trend. My sympathies to the people who have to respond but I do think you are bots anyway

I am astounded by the cost of the courier, I purchased one small peice of lingerie and am charged $10. That is insane, I order things all the time online and am never charged this amount. I won't be ordering again, there prices are also much higher than other department stores with the same brands.

They dont even deserve 1 star. Just lost me as a customer. I ordered click n collect, which still hasnt arrived! Using the holidays as an excuse! Company is misleading its customers about their click n collect timeframe. Call centre staff is the worst. Dont even understand a word. Keep saying they will direct queries to the appropriate department.Resolution time is always 3-4 days! (Well no wonder, looking at so many unhappy customers) Local store does not even answer phone calls and instore staff does not care either. Worst worst worst place to shop.

You should be able to quickly amend orders within a short time period. I accidentally ordered a size 10 but needed 12 for a swimsuit. Once orders are locked in there’s no going back you have to wait and then return items, possibly have reorder online and pay postage too which is another added cost. Also not easy to understand the accent of person who assisted on the phone. Screening through the poor feedback I agree this is not the NZ Ezy Buy service we once knew

Delivery delays… come on ezibuy update your emails and website with a more truthful account on delivery times. Ordered 5 items 4 weeks ago and still waiting for shipment. You’re still emailing out to customers all your specials and happy to take their money quickly.. but then it’s radio silence until you phone for an update and get told there are delays..

Come on Ezibuy get your act together .I like many of the long time loyal customers now find your delivery time is woeful. And reading through these reviews your standard response is, I will pass your info to the appropriate department , is this your way of just saying tell someone who cares . Tell you what here’s a new one you can use alternately with the regular reply ….I hear what you are saying.😏

I ordered 3 items shown as in stock On 6 May as at today 24th May no confirmation of shipment. Ezibuy silence is deafening. I called 3 days ago and advised my order would be shipped this week. It appears their notification system has fallen by the wayside and I still wait. I note that quality of clothing has plummeted too. Hopefully someone can buy the company and revive the once reputable business.

“An Now For Something Completley Different”

My previous Reviews have been disappointingly negative, but I have now got something positive to pass on to the punters. EZIBUY - I have had nothing but a pleasant experience when ordering items from this Company. My last order arrived today - 10 days from my original order. Free Postage and all items present and correct. The quality is there as well as the Customer Service. Just wish other Online Stores would be as professional. Will order from them again.

“Have a wide selection of clothing for Australia and...”

Have a wide selection of clothing for Australia and New Zealand. But are not crash hot on returns, unlike some sites I have dealt with over the last 3 years so there is room for improvement.

“Recommend”

I've a wardrobe full of ezibuy clothing, most bought on special and usually good quality. Have had a few duds but returning is easy although refunds are extremely slow. Products used:Women’s clothing, shoes Service Value Shipping Returns Quality

“No stars”

Product was to big so returned in June. After 19 emails, still no refund and it is now December. Will never buy from this Company again.

“Great site”

Quick shipping, sometime sizes vary for the different brands. Good choice.

“Ezibuy has changed?”

I've been an Ezibuy customer for about 15+ years and have always been satisfied with my online purchases and customer service has up until recently always been very good. However I recently put an order in (April 2023) - paid for with PayPal and although I received an email confirmation from PayPal immediately following the order, I did not receive an email confirmation of my order from Ezibuy so I waited a few days, and waited... Ten (yes 10) days passed and still no confirmation email (but did receive lots and lots of Ezibuy sales 40% off etc emails...)? This is very unusual and has never happened in the past? So I phoned up Ezibuy (in Australian business hours Mon-Fri 9:00-5:00 PM) but instead of getting the usual happy helpful greeting from the NZ call centre that I had in the past, I was met with a non-English (as first language) staff member (think they said Philippines?) who seemed disinterested and at first couldn't find my order and seemed quite bored to be honest... I mentioned that I'd received a confirmation email from PayPal informing me that the payment had gone through to Ezibuy for this particular order...?! Firstly, he to look for my order he asked me my order number to which I responded I do not know this as I have not received a confirmation email so therefore how would I know my order number? He then asked for my phone number which I gladly gave but also gave him my name (even though he hadn't asked for this?) After which he finally found my order! On asking why there was no email sent to me he just said that they were having "issues in the warehouse" and something about "changes to staff or warehouse"... Not sure if this is the answer to my actual question and no he did not look up to see if any email had been sent to me (from their end)? He ended up apologising for the delay and basically blamed the warehouse and that I will receive an email when they send my order to me... Well things certainly have changed? So what happened to the confirmation email that every single other place including Ezibuy in the past, send out to the customer? I checked thoroughly all through my entire emails including junk and bin (to see if I'd accidentally deleted it) but no nothing?! The customer service now seems to be a zero (yes a big 0) - I've given them 3 stars overall for the actual clothes quality that I've ordered/received/customer service which many years ago was excellent but during Covid did decline somewhat (understandable). Post Covid I've hesitated to order anything as during Covid it had taken like 3 months one time for an order to arrive. With this latest order, I'm actually scared now as to whether or not I'm going to receive it? Tip for consumers:My above rating (1 star for Service) is in regards to my most recent online purchase with Ezibuy (not past orders). In the past I've not had any problems at all with any of my orders being clothes, refunds, and shipping previously was about 2 weeks from warehouse to my house or sooner when they allowed Click and Collect) but during COVID this was a lot longer (I live in WA). Products used:I haven't received the products yet. I placed the order on 25/04/2023 and currently it's 10 days and still I've not even a confirmation email to say Ezibuy has received my order?! So I've chosen "not applicable" for their current Shipping time, Returns, Quality, Value - this may have all changed since my last order placed about a year ago as I think there are different owners now? Service