Is etraveligroup.com Legit?

I would give you guys 0 stars if possible. I have never experienced such a bad service in my life.

Booked baggage through them then had to pay at airport as wasnt booked with airline.This was in July, been complaining since and not resolved.Last email from them 1 month ago they were "investigating" nothing since. It's not a complicated case....!!! Avoid, terrible communications, terrible everything . Order numberLGBYAW

Extremely unsatisfied with the service, we have lost a family member and all your company thinks about is taking money off people. The loss in the family is out of our control so we would appreciate a refund!!!!!!We need a refund as we cannot make the holiday. This is not a huge amount of money to you but it is for us.

The worst company ever. This is a scam company who has Go to gate and My trip under their umbrella as i know so far. The don't care about you as customer but just how to charge their fees for anything and everything. The customer service is appalling with waiting times of few hours. They are also supporter and promoted by Skyscanner so do stay away from them when booking your ticket if you want to avoid your life turning into nightmare.

Etraveli is the most fraudulent company I have ever dealt with! They offer you the platinum package for $39.99, which according to their customer service department, included cancellation insurance. Then when you cancel your trip, they will not give you a refund. I have sent this company and there board of directors over 430 e-mails, and NOT ONE OF THEM WILL REPLY. Buyer beware. They will take your money. They are thieves and should be shut down. They are absolutely the worst people to deal with.,

Flights were cancelled due to Coronavirus and the group are refusing to let me rebook. I was explicitly told i had 1yr from date of cancelation to rebook but they have now changed their tune and are saying its 1 yr from date of booking. I have lost 2000 USD

This company is a total scam. I booked with them without realising - i thought I was booking directly with Jetstar. They also "sold" me travel insurance with AIG. My flights were cancelled and Jetstar has sent me proof that Etraveli has received the funds back, but there is no way of me contacting them to try to get a refund. Check their website - it's obviously a scam site. Also AIG refuse to acknowledge I took out insurance with them despite me sending them clear written proof. I expect I paid it to Etraveli but they just kept the money. When I followed up with Jetstar, they informed me that the payment had been made back to 2 separate credit cards in 2 transactions. I made one transaction only when I purchased the flights. It appeared on my Bnk Statement as a different company with reference "Sidney." Flights were booked from Brisbane return to Japan. DO NOT USE THIS COMPANY - IT'S A SCAM AND THERE'S NO CONTACT DETAILS TO TRY AND GET YOUR MONEY BACK!

This is really really bad service. I booked a flight a couple of months ago and unfortunately I had a loss and could not travel. So I contacted the flight companies and both agreed to repay me the full fee paid due to my loss. But here is where things got spicy. Immediately after agreeing with two flight companies for a full refund I contacted Etraveli group to inform them about the situation and that I have agreed with the flight operators for a refund, 2 months after this I did not receive the refund from Etraveligroup and I had to call them again only to receive an email with a charge of 30 EUR per flight for their operations concerning the flight cancelation. The thing here is that they did nothing. I had to call the flight operators and talk to them, I informed Etraveli group about the cancelation etc. so I got charged 60 EUR just for not handling the payments myself. This is insane and I would recomend booking directly from flight operators and not these scammers.

They’ve stolen my money!!! Avoid! I booked flights with them, i got an email ticket, i go to the airport today to be told by airline the ticket hasn’t been booked. The airline won’t let me on and I ring them and I got passed and blind transferred to 6 diff people as no one wants to deal with it. I get cut off, passed around and they say after an hour on phone they can’t help. I’m desperately trying to get answers and they didn’t want to know. I didn’t get any help and got told to speak to the airline which is incorrect as they couldn’t help me and I don’t even have a contract with them. I couldnt get on the flight and I have asked for my money back but they wont give me it saying they need to investigate.

Worst company ever!!!! Though the flight company several months ago has refunded our money, we still havn’t seen a dime. COME ON!!!!!! 😠

Opened a ticket ( 55808123 ) for refunding the luggages that I paid twice. Two months now but no response. That's a shame.

Thieves. Flight got cancelled. They won't refund me without paying a fee. They won't change the cancelled flight without a fee. Avoid them. They don't deserve your business

Thieves! we couldn't travel due to Covid-19 and have been trying to get a refund for out flights. Apparently they can't find any reference to our booking!!!!!!!!!!!! how is that even possible? I have seen another review below with the same issue so beware

Travelstart and gotogate and others are part of the Etraveli group. Etraveli are deleting mine and others comments on Linkedin.Both the above have turned off their phones and are telling their customers to contact the airlines directly. All of our contracts are with the respective partners NOT the airlines and the respective partners know this. I have tried to contact Etraveli but their contacts direct you to their partners contacts, which as everyone knows by now are not contactable. I would suggest everyone involved with these people keep good records of their correspondence. In addition their incompetence is putting an increased burden on the airlines themselves and could be putting lives at risk. Good luck to all.

SCAMMERS Simply if you want to lose your money without getting any service you should book with them. NEVER TRUST THESE XXXXXX

Took the money, cancelled the flights without notifying me and there has been no refund, no apologies or new flights