Is etos.nl Legit?

Placed a (large) order through their website and the order was sent to my old address, even though I updated the address on the website. Customer service (nickname Thalisha) was horrible in this case, basically saying "go figure it out yourself". Very disappointing and unhelpful.

De verpakking van Angeles Skin Lifting Day Cream is één grote aanfluiting. De doos meet 80x80x67 mm, erin zit een glazen pot met een diameter van 75 mm met daarin een klein potje (met de inhoud) van 42 mm. Dit is pure verspilling en consumentenmisleiding.

I wish I could rate less than this. Worst customer service ever, on the phone and in the store. I haven't even picked up my order yet and canceled it. The woman there was already moody and angry before I approached her, here we go in the NL all the customer friendly service, doesn't speak Dutch well also not English. Anyone reading this, go shop elsewhere, like Kruidvat, they're much more professional and don't want to eat you alive, cuz that's the BARE minimum u get for stepping in a store, right?

Large, seemingly efficient, online store with a broad range of drugstore products. I've been very satisfied with my dealings with them so far. No frills (no samples or extra gifts etc) but competent, fast delivery, you get what you expect, no complaints.

I have not had a good experience buying from Etos. Products targeting the black population are double tagged, which is not a problem for me...but 3 times already my bag alarms at the exit... if you are going to add security measures on some products have the decency to check them out completely when a customer purchases it.

ordered medicine and important stuff.Promise to deliver 1day after I ordered but they move the delivery date 1 more day. when the delivery date come, I received a notification from post nl that our address is wrong and the package will not be delivered.with all trouble, we didn't get the package and had to wait 14 days to get a refund.

I’m very disappointed that I did trust Etos to give my baby their milk, one day to another there is a problem in manufacturing the milk, It is sold out, and even can’t let us as client know what is going on, if they will have it again or finish with the product!!!! This is a big fault, baby’s can’t change fooding like that. Babies food is serious. You loose a client and my trust.

Etos claims to deliver products the next working day if you buy them online before 10pm. It has been a week for me, no package no update no follow up. I tried to contact and request help and only got a lousy response without any effort to understand what the problem is or how they can help me to sort it out. Not the first time with similar issues. Definitely not worth to spend any money on etos

Made an order on 27th July, received an email on 1st August from PostNL saying that the order was delivered to my next door neighbour, but no one lives in that house, so that was impossible. I made a complaint on PostNL, they investigate and told me to contact Etos, I did. They told me that they were investigate next to PostNL. A days after informed me that they were refund me. I contact them on 15th August, 22nd August and 29th August and again today. Until today, 14th September I'm waiting for the refund.

I am very disappoint with the after sale service of ETOS. Etos covered real comments for products. The comments on website are quite positive because they have a screening system. The story is on below.I have bought a shampoo bar from ETOS last month. turned out the product was very bad. I left an one star comment on their official website. The comment was not approved with no reason. The comment didnt mention anything about service or price which the policy for rating is not allowed. I contacted the customer service. They didnt tell me the reason why my comment was not allowed to be public. They suggested to send me a 5euro coupon in 10 days to compensate. I received nothing in 3 weeks. No other follow up at all.

The store in Overtoom is NEVER open at 9am. Might as well take their opening times off google and their door because they always say “opening later”. Hire more staff or change your opening times. You’re making people wait in the cold or have to come back when we all have jobs we need to get to. Such a good variety or products and close to home but I always have to go to a different store because they always open late.

Etos has the worst online shopping service. They do not respect the orders, they send you someone else's order and they do not take responsibility for their mistake, they just tell you "we will refund your money from 7 to 14 days, we do not generate proof of this and we cannot make the correct shipment either, you have to generate a new purchase” Basically they make you waste money, time and energy on something that will never happen. They don't care about the status of the customer, they don't care about taking care of the customer. I hope that the person who received my purchase enjoys it, because what came to me was totally different from what I ordered and of poor quality. I will never buy in your stores again.

Completely overpriced. Bought a kneipp bathsalt for relaxing. After I saw that the same product is available at other stores for less than 50 percent, 4.95 eur instead of 10.95 EUR, I wrote a review. Etos did not publish the review. I gave the product five stars but the price 1 star. Seems they didn't like that. Just order on Amazon.de. Better service and way cheaper

Etos are selling almost expires product. Be careful if you want purchase check the medicine should fulfill the expire criteria/ duration.

I am very disappointed with Etos and their work policy. I was often shopping there and I have just returned from my last shopping in Etos.I have bought Etos Sun Protection Losion in spray spf 50 x 2 pcs.After I have finished shopping and standing near the store I trying losion one time on my hand, just to make sure that everything is ok.But on my surprise losion have milk texture, not losion texture.So after a few minutes I returned to the shop and ask can I return the products and exchange it for a some other losion in spray but from different brand, and girl who workers there said that I can't do that because I have used the product. Point is that I returned after just a few minutes, and I couldn't possibly know that is milk in the bottle until I have tried it.And there is no tester to try the product in the store. I will share this negative experience where ever I can because I feel very much disappointed and even tricked.

I would recommend buying from Etos. The only downfall is, when placing the order before 22:00 it says next day delivery but the courier service doesn't deliver the next day and moves it to the following day.

Everything went great with the delivery! Received my package within 2 days as promised. The products are also very affordable and I can't wait to try them out.

I ordered more than a month ago, and I still didn’t receive my orders which I paid around €140. When I call them they said they started an investigation with PostNL and it will take a week or so, it’s been more than a month and they don’t give my money back. I didn’t receive anything and paid more than €140 . It’s a scam. Their customer service is very bad. One month and no money back! I called them today and waited nearly 20 minutes only to be disconnected from the call. Do not buy anything from Etos.com

On stormy Thursday afternoon on November 2, 2023 I came to etos with my 2 years baby and with my big groceries from Jumbo. I wanted to buy vitamines for my families in Etos Escamplaan, Den Haag. After I was done paying in the self service kassa. I put the vitamines in my baby buggy and grab my groceries bag. When I grabbed one of my groceries bag I noticed the floor was dirty because of the eggs in one of my bag is broken accidently. I informed one of etos employee that the floor is dirty and I was sorry that the floor is dirty because of my eggs. I did not expect what she react. She act like I did that on purpose. With her bitchy look said to me; you have to clean it by yourself because you make the floor dirty. I told her couple of time. It was accident! The other etos employee ask her to let her do that. But the bitchy etos employee said, let her (me) do it alone. She gave me tissue and check all around other floor make sure i clean all the floor that has eggs on. I grab the tissue and i said to her; no worries i will responsible for this and clean the floor. I am not gonna run from my responsible. Before i finish my words she cut my words and said yes because people come often with the dogs and pee inside but they left without clean it.(To make it clear i never come with dogs as i don't have dogs).Cleaning up to do my responsibility is not a big deal. But the way how she said to me to clean the floor with her bitchy attitude is very rude and disrespectful!!I hope she learns how to respect other in good attitude and manners.

When placing an order I did not get asked to confirm my address and when it was paid for I saw it was being sent to an old address and the customer service are unable to change the address or cancel the order.